Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Athira R Nair

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager - Technical Product Support

Go Highlevel
07.2024 - Current
  • Managed GHL's SaaS product portfolio, overseeing feature development, user experience, and release schedules.
  • Led a team of 21 Technical Support Engineers and leaders across L1 to L4 levels.
  • Created product roadmaps that balanced immediate goals with long-term strategies.
  • As a Certified Scrum Product Owner, prioritized backlog and led Scrum events, fostering continuous improvement.
  • Conducted market analysis to identify trends, translating insights into product strategies that enhanced market positioning.
  • Applied Six Sigma to streamline processes, cutting time-to-market by 30%.
  • Collaborated across Finance, Marketing, Success, and Operations teams to drive process improvements.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Team Leader - Business Engineering & Solutions

Razorpay Pvt Ltd
01.2024 - 07.2024
  • Managing Business Engineering team on a capacity of members including Technical Consultants, Technical Account Managers, Integrations Engineers and Solutions team.
  • Direct multiple pods of business engineering in RazorpayX payouts - SAAS Product.
  • Administrating and executing projects to improve the overall efficiency of the process and product.

Team Lead - Technical Product Support

SaaS Labs Us Inc.
01.2023 - 03.2024
  • Managed a portfolio of SaaS products, overseeing feature development, user experience, and release planning.
  • Demonstrated ability to oversee the entire product lifecycle, from ideation to launch and beyond and experience aligning product strategies with company goals and objectives.
  • Led end-to-end product lifecycle for flagship SaaS product, with various product development methodologies, such as Agile, Scrum, and Lean.
  • Developed and maintained product roadmaps that balanced short-term goals with long-term strategic initiatives.
  • Led and coached a team of 8 product support engineers from L1 to L3 and managed technical escalations to resolution within TAT.
  • Acted as a Certified Scrum Product Owner (CSPO), prioritizing backlog items and facilitating Scrum events to drive project success. Cultivated a culture of continuous improvement within the team, fostering collaboration and innovation.

Team Leader - Financial Operations (Data & Analytics)

London Stock Exchange Groups
01.2019 - 12.2023
  • Collaborated closely with business leaders across the globe to translate strategic visions into achievable goals.
  • Led a team of 20 Initially with Entry, Mid, and Senior level Analysts and trained them on processes and coached on deliverables.
  • Co-developed and drove key strategic initiatives on behalf of stakeholders, leading to enhanced client service and market wins.
  • Facilitated network meetings, developed actionable collaterals, and efficiently managed action items till closure.
  • Provided business insights, project planning, coordination, and budget management support for successful project execution.
  • Supported stakeholders in transformation programs, controlled financials, and measured ROI to drive profitability.
  • Innovated, automated, and standardized processes to streamline operations and enhance efficiencies.
  • Leveraged data analysis skills to read, understand, and sanitize data, build reports, and provide valuable insights.

Management Trainee

Thomson Reuters
01.2019 - 12.2020
  • Worked on Organizational Authority & Textual Data Content: Has deep knowledge of the process.
  • Worked on SQL for internally assigned tasks.
  • Has job shadowed and understood the work of FLOs in the customer support team.
  • Product knowledge on Data-Scope Select & Eikon.
  • Lean Six Sigma trained on basics.
  • Has experience working on Service Cloud as CSA.

Public Relations Officer

PVS Memorial Hospital
01.2016 - 12.2019
  • Develop and implement comprehensive PR and communication strategies to promote PVS Memorial Hospital's brand and services.
  • Coordinate press releases, media events, and hospital tours to highlight achievements, medical breakthroughs, and community involvement.
  • Manage crisis communications, addressing any negative incidents with transparency and professionalism.
  • Collaborate with marketing and social media teams to create engaging content, including articles, blog posts, and social media updates.
  • Organize and participate in community outreach programs, health fairs, and partnerships to enhance the hospital's community presence.
  • Monitor and analyze media coverage, prepare reports, and provide recommendations for PR strategy improvements.

Education

PG Certification - Strategic Product Management & Agile methodology

Indian Institute of Management
05.2025

Master of Business Administration - Finance, Marketing and Business Analytics

Manipal University
01.2019

B.Com - Fin & Tax

MG University
01.2016

Skills

  • Tableau and Power BI
  • R Programming and Python coding
  • Risk management
  • Performance evaluations
  • Cross-functional team management
  • Data analysis
  • Oracle SQL
  • Six Sigma
  • Roadmap Development
  • Market Analysis and Competitive Analysis
  • User-Centric Design
  • Agile Methodologies and Scrum
  • Cross-Functional Collaboration
  • Leadership & team management
  • Stakeholder Management
  • API Integration
  • Software Development Processes
  • UX/UI Principles
  • Advance Excel & Macros
  • VBA
  • Recruiting and interviewing

Certification

  • Bloomberg Terminal Certifications
  • Eikon Platform Certifications
  • Project Management Program
  • Media & News Voluntary Certification

Timeline

Manager - Technical Product Support

Go Highlevel
07.2024 - Current

Team Leader - Business Engineering & Solutions

Razorpay Pvt Ltd
01.2024 - 07.2024

Team Lead - Technical Product Support

SaaS Labs Us Inc.
01.2023 - 03.2024

Team Leader - Financial Operations (Data & Analytics)

London Stock Exchange Groups
01.2019 - 12.2023

Management Trainee

Thomson Reuters
01.2019 - 12.2020

Public Relations Officer

PVS Memorial Hospital
01.2016 - 12.2019

Master of Business Administration - Finance, Marketing and Business Analytics

Manipal University

B.Com - Fin & Tax

MG University

PG Certification - Strategic Product Management & Agile methodology

Indian Institute of Management

Similar Profiles

CREATE PROFILE
Athira R Nair