Athira Venugopal Nair

Experienced Team Leader, Trainer with over 7.5 years of experience in Customer Experience and Mobility Line of services with expertise in organizing business operations, resource management to achieve smooth flow and project operations. Has been a part of Project Planning, Project Execution, Quality management and Project Transitioning and Vendor Management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

ITIL® 4 Foundation Course

Customer Appreciations in their own words:

"Thanks for having great team colleagues like Athira in your team.

This is the brilliant example of customer focus from your team and I am extremely happy for receiving fastest support."

" Hi Athira, Thank you for your quick support, this is the first time a SWIFT tool issue got resolved in 1 day for me."

" Dear Athira, Yes the issue is solved and thank you so much for all the help and coordination. Very professional and timely manner you sorted the whole thing out. Keep it up. "

" Athira, Thanks for all the help you provided.

I have seldom seen this pro inclination for help. I guess you it is your attitude which make swift really SWIFT.

I don’t have your manager’s details but feel free to forward this mail."

"SO-IN Tech Talk - eCall : Thumbs up to the presentation -

Well done content and presentation!

It clearly showed your knowledge on this topic and it was interactive with the target audience. Good job! "

"Dear Athira,

thank you very much for the summary.

I’d like to thank you, that you support the whole testing with the BMW Colleagues and that you are so flexible to accommodate our requirements.

Thanks. "

Awards from the Department/Section:

#INSPIRED SELF & OTHERS - 'Best Mentor' award

"You are one of the best trainers with whom I have had the privilege of getting trained. Your skill-set in delivering statement of facts with candidness has made the training a very enriching experience. Thank you for everything."

#INSPIRED SELF & OTHERS - 'Round of Applause' award

"A very good presentation delivered to SO-IN colleagues about Mobility Services, especially eCall. Clear, concise and well-structured withing the limited time provided. Keep up with your good work!"

#INSPIRED SELF & OTHERS - 'Best Mentor' award

"Athira dons several hats in one of the critical Mobility Services-Daimler project. While she continues to be the top performer and sets an example for the rest of the team, her role as Trainer cum Mentor to freshers and experienced team members is commendable. She trains on more than one project topic.
Always approachable, imparts organized training, patient to redundant questions, gauges the strength of the trainee and leverages them, works 1-o-1 to address concerns... are some of the feedback from her trainees and peers.
Athira, your positivity towards the process and organization reflects in every team member you train. Your personal excellence and ability to inspire others is what drives you to be so efficient. Thank you for being an amazing team member!"

#INSPIRED SELF & OTHERS - 'GOLD' award

"Athira was responsible for managing the business operations for the Daimler Ecall operations during the COVID-19 business
disruptions. Athira ensured business continuity amid serious business and local challenges. Leading from the front, Athira managed a complex business environment to ensure customer delivery was not impacted at all costs. She stepped up to take additional responsibility during serious staffing challenges. Her ownership and commitment are exemplary."

Well done content and presentation!

It clearly showed your knowledge on this topic and it was interactive with the target audience. Good job!"