Athish Asokan
Trissur
Summary
Dynamic and results-driven MBA graduate with a specialization in Human Resources Management, actively seeking opportunities in the vibrant business sector. Keen to apply advanced expertise in HR practices and strategic management to contribute to organizational success. Dedicated to continuous learning and professional development, open to relocation following a committed period of caregiving responsibilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Executive (Dhanlaxmi Bank)
In-Solutions Global Pvt Ltd
Thrissur
06.2016 - 03.2017
- Generated high levels of customer satisfaction and loyalty through exceptional service quality
- Demonstrated a track record of excellence by consistently surpassing company benchmarks for call handling metrics, including average handling time and first-call resolution rate, leading to increased operational efficiency.
- Demonstrated exceptional problem-solving skills by resolving complex customer issues, leading to improved customer retention and reduced escalations.
- Actively collaborated with team members, shared knowledge, and participated in training sessions to enhance call center performance.
- Ensured compliance with company policies and procedures when interacting with customers.
- Created weekly reports detailing call volume and average handle time.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Utilized various software applications to log customer information and issue resolution.
- Maintained accurate records of all conversations with customers.
4G Data Expert
Idea Cellular limited
Thrissur
01.2015 - 02.2016
- Achieved exceptional customer service levels through prompt inquiry resolution, issue resolution and personalized recommendations of 4G data plans and services within assigned MY IDEA STORE.
- Enhanced customer retention and loyalty by demonstrating technical proficiency in resolving connectivity issues, SIM configurations, porting from other connections, and common data-related problems.
- Fostered customer understanding of the benefits offered by 4G data services, including improved internet speeds, broader network coverage, and enriched multimedia experiences. This led to a notable rise in awareness and acceptance of advanced 4G technology.
- Collaborated with sales associates, technical support staff, and store managers to ensure a seamless customer experience and achieve common business objectives, creating a positive and supportive work environment.
- Actively participated in training programs and workshops to stay updated on the latest developments in 4G technology and customer service best practices, enhancing knowledge and skills to better serve customers and contribute to organizational success.
- Created daily reports on in-store Upgradation performance and presented to upper management.
- Monitored daily operations of the store, including customer service, product knowledge, marketing initiatives.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Coached in store staff on strategies to enhance performance and improve customer relations.
Education
MBA in Human Resources Management -
Amrita Vishwa Vidyapeetham (via Amrita AHEAD online MBA program)
01.2024
B.Tech in Information Technology -
Nehru College of Engineering and Research Centre, Pampady, Thrissur
06.2013
Skills
- Strategic HR Management
- Employee Relations
- Multi-Tasking
- Recruitment and Selection Principles
- Effective Communication & Empathy
- Interpersonal Skills & Teamwork
- Problem-Solving & Conflict Resolution
- HR Policies and Regulations
- Customer Satisfaction & Team Collaboration
- Data Integrity & Confidentiality
- Record Keeping & Data Analysis
- Organizational Skills & Time Management
Certification
- Create a Marketing Analysis dashboard using G-Spreadsheets, Mar 2023
- Capstone Value Creation through Innovation, Jun 2023 EIT Digital
- Setting Expectations & Assessing Performance, May 2023 University of California, Davis
- Strategic Management - Capstone Project, Jun 2023 Copenhagen Business School
- Value and Business Decision Making, Jun 2023 Yunus Social Business Fund Bengaluru
- Organisational design: Know your organisation, Aug 2023 Macquarie University
- Organisational behaviour: Know your people, Sep 2023 Macquarie University
- Visionary leadership, identity & motivation: Become a meaning maker, Sep 2023 Macquarie University
Location
TRISSUR, 680504, INDIA
Personal Information
Date of Birth: 05/28/90
Languages
- English
- Hindi
Volunteer Experience
Caregiver for Mother with Chronic Illness, 2017-01-01, 2023-12-31, Provided full-time care and support for my mother managing chronic health conditions, including Rheumatoid arthritis and kidney issues., Coordinated medical appointments and household responsibilities with patience and adaptability., Successfully completed MBA studies during this period and engaged in intermittent job roles, albeit with limited experience due to care-giving commitments.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
French
Beginner (A1)
A1
Timeline
Call Center Executive (Dhanlaxmi Bank)
In-Solutions Global Pvt Ltd
06.2016 - 03.2017
4G Data Expert
Idea Cellular limited
01.2015 - 02.2016
MBA in Human Resources Management -
Amrita Vishwa Vidyapeetham (via Amrita AHEAD online MBA program)
B.Tech in Information Technology -
Nehru College of Engineering and Research Centre, Pampady, Thrissur
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