Athota Rajeshwari
ServiceNow Developer
Hyderabad,TS
Summary
ServiceNow developer with extensive experience in ITSM solutions and REST API integrations. Demonstrated success in automating workflows and enhancing service catalog management. Strong problem-solving skills and dedication to delivering high-quality support through JavaScript and version control, resulting in improved efficiency in enterprise systems.
Overview
1
1
Certification
7
7
years of professional experience
Work History
ServiceNow Developer
Prodapt
Hyderabad
10.2021 - 02.2024
- Developed and configured ServiceNow ITSM modules to enhance incident, problem, change, and service request management processes.
- Built Service Catalog items and automated request fulfillment workflows using Flow Designer.
- Created business rules, client scripts, script includes, and UI policies to streamline automation of business processes.
- Developed REST API integrations between ServiceNow and telecom monitoring tools.
- Configured MID Server for secure integration with on‑premise telecom infrastructure systems.
- Delivered L2 production support for ServiceNow platform issues, ensuring timely incident resolution.
- Participated in instance upgrades, testing activities, and deployment support.
MuleSoft Integration Developer
CGI
01.2019 - 01.2021
- Built RAML-based APIs and DataWeave transformations, enhancing data interoperability for enterprise integrations.
- Integrated enterprise systems like NetSuite, Marketo, and Docebo to improve cross-platform functionality.
- Managed deployment, testing, and monitoring of APIs on CloudHub.
- Developed integration solutions with MuleSoft Anypoint Platform to streamline data flow across systems.
IT Support Engineer
CGI
06.2017 - 01.2019
- Collaborated with technical teams to resolve production issues, enhancing system reliability and performance.
- Handled enterprise service requests, ensuring adherence to SLA requirements and timely responses.
- Provided application support with BMC Remedy ITSM tool, facilitating effective incident and problem resolution.
Education
B.Tech - Electronics and Communication Engineering
Vardhaman College of Engineering
HyderabadSkills
- ServiceNow administration
- ServiceNow ITSM
- Flow design
- UI policies
- Business rules implementation
- Client-side scripting
- Server-side scripting
- Script includes
- JavaScript programming
- Glide APIs
- REST APIs integration
- Service catalog management
- ITOM and HRSD modules
- Version control with Git
- JIRA project management
- ServiceNow reporting
- Basic Python skills
- MuleSoft API integration
Certification
• ServiceNow Certified System Administrator (CSA),
• Salesforce Certified System Administrator.
• Salesforce Certified System Administrator.
Timeline
ServiceNow Developer
Prodapt
10.2021 - 02.2024
MuleSoft Integration Developer
CGI
01.2019 - 01.2021
IT Support Engineer
CGI
06.2017 - 01.2019
B.Tech - Electronics and Communication Engineering
Vardhaman College of Engineering