Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Athul A J

Kochi

Summary

To work in an organization where I can enhance professional skills and put efforts on achieving organization as well as personal goals.

Overview

6
6
years of professional experience

Work History

Solution Manager Consultant

Cognizant
11.2023 - Current
  • Enabling the Business process monitoring and troubleshooting the grey metrics in business process monitoring
  • Reducing the grey and false alert for production system
  • Enabling interface channel monitoring
  • Troubleshooting the Ewa related issues
  • Point of contact for FRUN to L2 team for Cognizant Internal FRUN
  • Creating custom metrics for SOLMAN as per the requirement
  • Troubleshooting the CHARM related issue.
  • Improving the process related to system monitoring.

FRUN Procedure Expert

Accenture Solutions Limited
09.2021 - 11.2023
  • Analyzing the top issues related to FRUN monitoring process and fixing the issue at the priority
  • Point of contact for ECS Solman build for their queries and issues related to FRUN
  • Acting as stakeholder between development team and operational team
  • Maintaining KPIs and increasing the First Time Success rate of FRUN monitoring related process
  • Testing and validating the process/task in test and development environment
  • Fixing issues related to monitoring in FRUN in test and development.
  • Testing the SPC automated procedures related to FRUN integration.
  • Suggesting and implementing the corrective measures if SPC automated related task are failing.
  • Creating KBA for FRUN related SPC procedures.

FRUN Consultant

Accenture Solutions Limited
09.2021 - 07.2022
  • Acting as shift lead and helping colleagues
  • Integration of HEC standard and Non-standard systems
  • Troubleshooting issues related to integration of system to FRUN
  • Configuration of EWA
  • Configuration of data suppliers and SLD registration of SAP systems
  • Generation of Stack.xml using maintenance planner and maintenance optimizer
  • Uploading data to SAP support portal
  • Troubleshooting of issues related to Technical Monitoring, Data supplier issues, EWA.

FRUN Consultant

Tata Consultancy Services
07.2019 - 09.2021
  • Integration of HEC standard and Non standard systems to FRUN (Solution Manager) System
  • Troubleshooting issues related to integration of system to FRUN
  • Configuration of EWA
  • Configuration of data suppliers and SLD registration of SAP systems
  • Generation of Stack.xml using maintenance planner and maintenance optimizer
  • Uploading data to SAP support portal
  • Troubleshooting of issues related to Technical Monitoring, Data supplier issues, EWA.

NLP QC

Binary Fountain India
09.2018 - 02.2019
  • Analyzing data processed by NLP
  • Correcting data in case if data is processed wrongly
  • Feeding the data to NLP
  • Maintaining KPIs
  • Identifying and reporting issues related to task to procedure owner
  • Suggestion automation ideas
  • Testing and validating the task in quality environment before releasing into production
  • Keeping the track of changes and following up with development colleagues.

Education

BCA -

Malabar College of Commerce And Science, Calicut University
05.2018

Skills

SAP Solution Manager

SAP Focused Run

Process Management

Process improvement

Data visualisation

Data Analysis

SAP Basis

Languages

English
Hindi
Malayalam

Timeline

Solution Manager Consultant

Cognizant
11.2023 - Current

FRUN Procedure Expert

Accenture Solutions Limited
09.2021 - 11.2023

FRUN Consultant

Accenture Solutions Limited
09.2021 - 07.2022

FRUN Consultant

Tata Consultancy Services
07.2019 - 09.2021

NLP QC

Binary Fountain India
09.2018 - 02.2019

BCA -

Malabar College of Commerce And Science, Calicut University

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Athul A J