Athul Ajayan
PANTHAPLAVIL, EDAKKUNNAM, CHARUMMOODU PO. ALAPPUZHA
Summary
Experienced System Engineer with 2.9 years at Infosys Ltd, specializing in business intelligence and data integration using tools such as Power BI, SSIS, SSAS, and SSRS. Demonstrates strong communication skills, problem-solving abilities, and a calm approach under pressure to ensure operational efficiency and resolve system issues effectively. Skilled in project planning, team building, and active listening, with a proven track record of coordinating quality testing processes and addressing defects collaboratively. Career focus includes leveraging technical expertise and leadership capabilities to drive impactful solutions in data-driven environments. Responsible for monitoring and task assigning tools like ServiceNow (onboarding tickets in Tableau, job monitoring, flash report monitoring, and file placing). Passionate about delivering outstanding quality and service.
Overview
3
3
years of professional experience
Work History
Infosys Ltd
System Engineer
Trivandrum
05.2022 - 02.2025
- 2.9 years of experience in Infosys. Trained in Business Intelligence, SQL Server Integration Services (SSIS), SQL Server Analysis Services (SSAS), SQL Server Reporting Services (SSRS), and Power BI, as well as ETL tools such as Power BI and Informatica PowerCenter.
- Data modelling and data visualisation.
- Monitored system performance post-deployment, addressing any issues promptly to maintain.
- Monitoring tools such as Tableau for Flash Report, and Alteryx for job monitoring.
- Handled task monitoring and alerts via ticket creation using ServiceNow and email scheduling.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
Education
Ponnaiyah Ramajayam Institute of Technology
Thanjavur2021
GOVT.HSS CHUNAKKARA
Alappuzha2016
VVHSS THAMARAKULAM
ALAPPUZHA2014
Skills
- Communication skills
- Problem-solving
- Calm under pressure
- Active listening
- Leadership
- Team building
- Project planning and coordination
- Deadline management
Projects
Sally Beauty Holdings
- Daily notification to the clients.
- Monitoring and alert task using (Email Scheduling, serviceNow,Tableau,Alteryx- Job monitoring and Flash report Monitoring) analysis.
- Onboarding ticket handle in Tableau (tickets raised in serviceNow)
- system that is created to manage and track the process of onboarding a new team member, client, or user to a project.
- Daily Query Ticket Management (closing to 20 tickets in SeviceNow)
- Helping teams to deploy Infosys Live Enterprise Application Management Platform into client environment and supporting third party tool.
Text to SQL(Internal Project)
- Induction Training
- Monitoring and creating sql query through GPC(Google Cloud platform).
- Extracting and Analyzing the data (using BigQuery).
Project Integration Management
- Conduct in-depth data analysis using SQL and Python, uncovering key business Intelligence
- Data processing , data visualization and data modelling.
- Using Power Bi (SSIS )
FIELD OF INTEREST
- DEVOPS ENGINEER
- CLOUD ENGINEER
- DATA SCIENTIST
- BUSINESS ANALYST
- SYSTEM ANALYST
TECHNICAL SKILL
- Big Data Technologies : Power BI, Tableau
- cloud Technologies : Google cloud platform(GCP), BigQuery
- Databases : Mysql
- Scheduling : Alteryx
- platforms : Windows.
Timeline
Infosys Ltd
System Engineer
05.2022 - 02.2025
Ponnaiyah Ramajayam Institute of Technology
GOVT.HSS CHUNAKKARA
VVHSS THAMARAKULAM
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