Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
ATHUL BS

ATHUL BS

KOZHIKKODE , KERALA

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

SERVICE ADVISOR

KVR JEEP
KOZHIKKODE
05.2021 - 09.2023
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

SALES EXECUTIVE

AGTHIYA GROUP
DAMMAM
03.2019 - 03.2021
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Responded promptly to inquiries from potential customers about product features or pricing plans.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.

AUTOMOBILE TECHNICIAN

MULTI BRAND SHOWROOM
KOZHIKKODE
03.2016 - 03.2019
  • Maintained records of work performed on each vehicle according to company guidelines.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Performed scheduled maintenance services such as oil changes, lubrications, and tune-ups.
  • Repaired or replaced worn parts such as brakes, wheel bearings, and suspension components.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

JDT ISLAM POLYTECHNIC COLLEGE
KOZHIKKODE
03.2016

Skills

  • Excellent Communication
  • Market Research, Forecasting, and Analysis
  • Teamwork , Leadership Skills , Customer Service
  • Merchandise Placement and Displays
  • Revenue-Generating Strategies

Certification

  • DIPLOMA IN AUTOMOBILE ENGINEERING FROM AICTE - APRIL 2015

Languages

English
First Language
Arabic
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Timeline

SERVICE ADVISOR

KVR JEEP
05.2021 - 09.2023

SALES EXECUTIVE

AGTHIYA GROUP
03.2019 - 03.2021

AUTOMOBILE TECHNICIAN

MULTI BRAND SHOWROOM
03.2016 - 03.2019

High School Diploma -

JDT ISLAM POLYTECHNIC COLLEGE

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ATHUL BS