Kavya K
Dubai,UAE
Summary
Versatile professional with expertise in relationship management, sales techniques,and customer service excellence.Demonstrates strong proficiency in product knowledge, time management, and adaptability to dynamic environments. Skilled in feedback collection, employee relations, and benefits administration, with a solid understanding of training and development processes. Experienced in meeting coordination, travel arrangements planning, call directing, and inventory control.Adept at fostering positive workplace interactions while ensuring operational efficiency.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work history
Administator
Suliter International Building Materials Trading
DUBAI, UAE
04.2025 - Current
- Prepared and issued accurate quotations based on client requirements, product specifications, and pricing policies.
- Created and processed sales orders in the system based on approved LPO
- Handled delivery arrangements smoothly, thereby contributing towards operational efficiency.
- Prepared and maintained daily sales report.
- Accurately entered and recorded invoices for multiple companies using various portals.
- Managed end-to-end insurance processes for clients availing credit facilities
- Managed day-to-day office administration
CUSTOMER RELATIONSHIP OFFICER
DERBY GROUP OF COMPANIES
Dubai, UAE
04.2023 - 02.2025
- Expertise in client engagement and relationship building
- Consistent achievement of sales targets and performance metrics
- Proficient in effectively communicating benefits and features of ADCB and ENBD credit card offerings to clients
- Worked towards achieving team targets whilst maintaining highest standard of customer care.
- Ensured that targets were achieved 100% every month.
HR intern
RADIANT FILTERS TRADING CO LLC
Dubai, UAE
10.2022 - 04.2023
- Assisted in recruitment processes, ensuring efficiency.
- Assisted in payroll processing resulting in timely disbursement of salaries.
- Assisted in recruiting 3 high-quality employees
- Analyzed job descriptions to ensure accurate role requirements and expectations.
- Assisted in streamlining onboarding process and reduced employee orientation time.
BUSINESS STRATEGIST
RAINTREE HOLIDAYS
Kochi, India
01.2022 - 06.2022
- Coordinated daily activities with HR manager
- Participated in staff performance reviews to enhance employee engagement and productivity
- Collaborated with HR, marketing, and finance teams to increase awareness of tourism industry and resolve payment issues with innovative solutions
- Managed over 50 customer calls per day
REPORTING & COMMUNITY MANAGER
NBLIK COMMUNITY SOLUTION
Delhi, India
04.2021 - 12.2021
- Coordinated HR activities and assisted with day-to-day operations, working closely with operations team to manage team responsibilities
- Handled frequent calls and emails, managed trackers, and sent detailed reports to clients on daily, weekly, and monthly basis
- Developed creative ideas and strategies for process improvements and go-to-market strategies across various categories, resulting in acquisition of over 350 new customers
Education
Master of Business Administration - HR & MARKETING
Nehru Group of Institution And Research centre}|9
January 2020 - 08.2022
BACHELOR OF ARTS - Arts
NSS College
01.2017 - 01.2020
Skills
- Relationship management
- Sales techniques
- Customer service excellence
- Product knowledge
- Time management
- Flexibility and adaptability
- Feedback collection
- Employee relations
- Benefits administration
- Training and development understanding
- Meeting coordination
- Travel arrangements planning
- Travel coordinating
- Call directing
- Inventory control
- Answering incoming calls
Certification
- Customer Relationship Officer, Provided personalized financial advice, leading to a 20% increase in client referrals., Streamlined the application process, reducing approval times by 30%.
- Business Strategist, Prepared and issued over 100 employment contracts, reducing processing time by 20%., Collaborated with HR, marketing, and finance teams to increase awareness of the tourism industry, leading to a 25% rise in internal knowledge sharing sessions.
- Reporting & Community Manager, Worked closely with the operations team to manage responsibilities, leading to a 15% increase in task completion rates., Managed trackers and sent detailed reports to clients, achieving a 100% on-time delivery rate for daily, weekly, and monthly reports.
Accomplishments
- Enhancing soft skills and personality
- National institute management member
- Attended various HR related webinars
Languages
English
Malayalam
Hindi
Tamil
Custom
3,3,6,6
Affiliations
- Reading
- Outdoor Activities
Personal Information
Timeline
Administator
Suliter International Building Materials Trading
04.2025 - Current
CUSTOMER RELATIONSHIP OFFICER
DERBY GROUP OF COMPANIES
04.2023 - 02.2025
HR intern
RADIANT FILTERS TRADING CO LLC
10.2022 - 04.2023
BUSINESS STRATEGIST
RAINTREE HOLIDAYS
01.2022 - 06.2022
REPORTING & COMMUNITY MANAGER
NBLIK COMMUNITY SOLUTION
04.2021 - 12.2021
BACHELOR OF ARTS - Arts
NSS College
01.2017 - 01.2020
Master of Business Administration - HR & MARKETING
Nehru Group of Institution And Research centre}|9
January 2020 - 08.2022
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