Athul Joshi
Customer Service/Sales Professional
Ernakulam
Summary
Energetic Customer Service and Sales professional with 8+ years of experience, passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement and sales revenue. Looking for an opportunity to develop a career with a passion to apply skills, knowledge and learning to contribute towards the organizational goals.
Overview
12
12
years of professional experience
Work History
Senior Sales Manager
IDFC FIRST Bank
Kochi
06.2023 - Current
- Handled team of 7 members primarily focusing on acquisition and casa build.
- Improved customer retention rates by delivering exceptional support and fostering long-term relationships with key accounts.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for entire team.
- Managed accounts to retain existing relationships and grow share of business.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Managed portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance
- Delivered dynamic presentations at industry events to promote brand awareness and generate leads for sales team
Relationship Manager(Commercial Cards)
ICICI Bank
Kochi
04.2022 - 06.2023
- Took care of sales for Cochin and Kottayam for Business credit cards with team of 6 staff who report on daily basis.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout resolution process.
- Developed targeted presentations for prospective clients, effectively showcasing value of services and products.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Primary contact for all customer related issues concerning business cards.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Meeting stipulated revenue for every month.
Customer Service Manager
IndusInd Bank
Alappuzha
09.2019 - 03.2022
- Responsibilities include growing company's revenue by ensuring that key clients are satisfied with services provided.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly
- Followed through with client requests to resolve problems
Associate Branch Relationship Officer
Aditya Birla Capital Private Limited
Kottayam
11.2018 - 07.2019
- Coordinated with Branch managers and personal bankers for sales calls and closures.
- Boosted customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Helped cultivate loyal customer base through consistent follow-ups, relationship-building efforts, and tailored financial recommendations.
- Provided exceptional service during high-pressure situations, maintaining professionalism while resolving customer conflicts effectively.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted sales revenue through effective demonstration of product features and benefits.
Team Lead- Online Services
Choosenfly.com
Dubai
06.2014 - 04.2018
- Coordinate and onboard new agents to use B2B platform of Choosenfly.com
- First POC for all customer support, IT partners and wholesalers and travel specialists.
- Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Coached team members in techniques necessary to complete job tasks.
- Maintain and manage products on in-house reservation system
- Responsible for B2B portal and ensuring successful project execution supported by team based in India and Dubai
- Helped meet changing demands by recommending improvements to business systems or procedures.
System Support Cum Administrator
Alfa International
Kochi
07.2012 - 09.2013
- Sustained and supported custom VB software for customer service.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved employee productivity with effective time management strategies for daily tasks.
- Gathered, organized and input information into digital database.
Education
Bachelor of Engineering - Computer Science And Engineering
RVSCET, ANNA UNIVERSITY
DindigulHigher Secondary -
SBOA PUBLIC SCHOOL
KochiSkills
- Workflow Management
Relationship Building
Training and coaching
Team Building and Leadership
Staff Training
Decision-Making
Customer-focused
Training and mentoring
Staffing coordination
Regulatory Compliance
Handling Escalations
Sales Promotion
Issue Resolution
Sales expertise
Customer Retention
Workflow Management
Personal Information
- Hobbies: Travelling, Photography and Reading
- Father's Name: TN Joshy
- Date of Birth: 08/28/90
- Gender: Male
- Nationality: Indian
Timeline
Senior Sales Manager
IDFC FIRST Bank
06.2023 - Current
Relationship Manager(Commercial Cards)
ICICI Bank
04.2022 - 06.2023
Customer Service Manager
IndusInd Bank
09.2019 - 03.2022
Associate Branch Relationship Officer
Aditya Birla Capital Private Limited
11.2018 - 07.2019
Team Lead- Online Services
Choosenfly.com
06.2014 - 04.2018
System Support Cum Administrator
Alfa International
07.2012 - 09.2013
Bachelor of Engineering - Computer Science And Engineering
RVSCET, ANNA UNIVERSITY
Higher Secondary -
SBOA PUBLIC SCHOOL
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