Athul K
Perumudiyoor PO, Palakkad District
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles.
Overview
5
5
years of professional experience
Work History
Services Support Rep 1.
Unisys India Pvt. Ltd.
Bangalore
10.2022 - Current
- Ticketing Tool (Service-Now).
- Provide 2nd Level Support for users via chat, call and Email.
- Respond and related to customer issue for Software, Hardware, and Applications issues Professional Experience.
- Understand the SLA Requirement of the client and maintain it.
- Active directory users and computers, SCCM Console, Intune admin center and Symphony.
- SCCM Client manual installation and troubleshooting.
- Windows7, 8 & Windows10 OS troubleshoot, Office 365 basic troubleshoot.
- Support for Citrix, Zscaler, RDP, W365 desktop etc.
- Manage time and workload to meet the predetermined Service level.
- Provide KB for issues which has no fix exists in the Knowledge Base documentation.
- Keep FCR and SLA under Control.
- Maintain Accurate case document for calls and incident.
- Effectively manage FCR, CSAT and SLA
Asst. System Administrator
IPA Private limited
Bangalore
07.2019 - 03.2024
- Maintenance of servers (Proxmox Virtual Environment, Proxmox Backup Server, Zentyal Fileserver, Zimbra mail Server, Tcs-iON).
- Maintenance of Network Firewall (SOPHOS XG Firewall). Configured Site to Site IPsec VPN connection.
- Maintenance of local systems.
- Installation, Configuration and Maintenance of ESET Endpoint Antivirus for Business.
- Kept software licenses current for all computers and mobile devices.
- Performed upgrades and the replacement of outdated or failed computer hardware.
- Implemented, developed, and tested installation and update of file servers, print servers and application servers in all departments.
- Support remotely by using applications such as TeamViewer.
Technical Support II
Concentrix Daksh services India private limited
MTP- Bangalore
01.2022 - 10.2022
- Ticketing Tool (BMC REMEDY IT SERVICE MANAGEMENT).
- Active directory users and computers And SCCM Console.
- SCCM Client manual installation and troubleshooting.
- Windows7, 8 & Windows10 OS troubleshoot, Office 365 basic troubleshoot.
- Antivirus (Symantec endpoint and Cortex).
- Disk Drive Encryption (Symantec desktop encryption and Bit-Locker).
- ACTIVE BOOT & HIREN BOOT, Printers, and scanners configuration (includes MFD), Basic hardware troubleshoot.
System Administrator
Alp consulting Ltd.
MTP- Bangalore
02.2021 - 01.2022
- Ticketing Tool (BMC REMEDY IT SERVICE MANAGEMENT).
- Active directory users and computers.
- SCCM Client manual installation and troubleshooting.
- Windows7, 8 & Windows10 OS troubleshoot, Office 365 basic troubleshoot.
- Technical support for work from home users.
- Antivirus (Symantec endpoint and Cortex).
- Disk Drive Encryption (Symantec desktop encryption and Bit-Locker).
- ACTIVE BOOT & HIREN BOOT, Printers, and scanners configuration (includes MFD), Basic hardware troubleshoot.
Education
CCNA - Computer Networking
Logic Institute of Technology
Kochi, Kerala01-2018
MCSE, Cloud And Infrastructure - Microsoft Server
Logic Institute of Technology
Kochi, Kerala12-2017
Diploma in Computer Engineering State Board of Technical Education - Computer Engineering
IPT & GPTC
Shoranur, Kerala05-2017
Higher Secondary Examination - Science Education
G.O.H.S.S.
Perumudiyoor, Kerala05-2014
Skills
- Technical Troubleshooting
- Application Support
- System Administration
- Software Installation
- Advanced Troubleshooting
- Incident Management
- User Support
- Technical Support
- Performance Testing
- MS Office Proficiency
- Training Abilities
- Account Management
- Operating Systems
- Issue Troubleshooting
- Account Updating
- Remote Support
- Complaint Resolution
- Mobile Device Management
- Intune Admin Center
- Symphony Tool for account management
- Active Directory
- System Troubleshooting
- Networking
Timeline
Services Support Rep 1.
Unisys India Pvt. Ltd.
10.2022 - Current
Technical Support II
Concentrix Daksh services India private limited
01.2022 - 10.2022
System Administrator
Alp consulting Ltd.
02.2021 - 01.2022
Asst. System Administrator
IPA Private limited
07.2019 - 03.2024
CCNA - Computer Networking
Logic Institute of Technology
MCSE, Cloud And Infrastructure - Microsoft Server
Logic Institute of Technology
Diploma in Computer Engineering State Board of Technical Education - Computer Engineering
IPT & GPTC
Higher Secondary Examination - Science Education
G.O.H.S.S.
Similar Profiles
Ankit ManglaAnkit Mangla
Enterprise Senior Associate at Unisys India Pvt. Ltd.Enterprise Senior Associate at Unisys India Pvt. Ltd.
ANIRBAN BANERJEEANIRBAN BANERJEE
Cross Functional Service Manager at Unisys India PVT. LTD.Cross Functional Service Manager at Unisys India PVT. LTD.
A. H. M.Prudhvi RajuA. H. M.Prudhvi Raju
ServiceNow Developer at Unisys India Pvt. Ltd.ServiceNow Developer at Unisys India Pvt. Ltd.
Amy LonguaAmy Longua
IT specialist at George Washington UniversityIT specialist at George Washington University
