Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Athul Unnikrishnan

IT Analyst

Summary

IT Analyst with 5 years of technical expertise, specializing in Salesforce and Microsoft Intune. Adept at solving complex problems with a strong focus on understanding business logic and enhancing customer satisfaction. Experienced in Intune system engineering, including policy integration, image deployment, and endpoint security compliance. Proven track record in Salesforce operations, handling customer complaints, and supporting end-user integrations. Recognized with an 'On the Spot Award' for critical issue resolution and consistently appreciated for closing the highest number of incidents.

Overview

6
6
years of professional experience
2
2
Certificates

Work History

Azure Developer

TCS
8 2022 - Current
  • Intune System Engineer in Digital Infrastructure Services
  • User Intune policy integration through PowerShell scripting
  • Image deployment and application installation on end user device through Intune
  • Monthly patch testing and installation in end user system through Intune group policy and Manage Engine Endpoint Central
  • Testing and deployment of Kee pass password storage vault in Intune enrolled machines
  • End point Security Agents compliance tracking and version update
  • Data Analysis and documentation of Intune enrolled machines with policy installation details and activity status
  • Feature upgradation testing and deployment in windows Thin Client OS machines
  • Migration of Domain from SCCM to Intune in end user devices through command line interface
  • Windows 11 migration testing and deployment in Intune enrolled machines through group policy addition
  • Windows OS Feature upgradation testing and deployment in end user machines through Intune group policies
  • End User support in allocating licenses based on grades in Intune
  • Intune Application packaging
  • Worked in system security end point compliance Mail Automation using Python.

Security Compliance

TCS
08.2020 - 02.2024
  • Pilot as well as production patch deployment through Windows System Update Service on monthly basis.
  • Pilot as well as production patch deployment through System Center Configuration Manager on monthly basis.
  • Basic knowledge on SCCM console including creating collection, enabling bitlocker.
  • Basic knowledge on PDQ console inclduing static collection creation.

Salesforce Developer

TCS
11.2018 - 04.2020
  • Salesforce Operation Executive in a Telecommunication Project for 1.5 years
  • Resolved customer complaints regarding sales and service using Salesforce Platform
  • Also worked in Salesforce Automation testing using Selenium for Order creation
  • Addition of declarative picklist value addition to custom objects on business need
  • End user support for integration issues regarding billing with external platform
  • End User support of accessing links and button clicks in visual Force pages
  • Analyze and prepare dashboards and report on client requirement
  • Fetch data using SOQL and SOSL queries
  • Role and profile updating of client users
  • Creation and updating Sobjects according to business need
  • User account creation, deactivation, reactivation and password reset
  • I have basic knowledge in declarative and programmable approaches in Salesforce.

Education

B Tech - Electrical Engineering

FISAT
Kochi, India
04.2001 -

Skills

Salesforce Marketing

Certification

AZ-104 Microsoft Azure Administrator Certification from Udemy.

Accomplishments

Certificate Of Appreciation - The certificate is awarded in recognition to valuable contribution to TCS as part of Internal IT Infrastructure Services Team for 2 years.

Timeline

Security Compliance

TCS
08.2020 - 02.2024

Salesforce Developer

TCS
11.2018 - 04.2020

B Tech - Electrical Engineering

FISAT
04.2001 -

Azure Developer

TCS
8 2022 - Current

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Athul UnnikrishnanIT Analyst