Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Atif Mohammed

Atif Mohammed

Sr Technical Accouut Manager
Hyderabad

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Sr Customer Success Engineer

SAP Litmos
Hyderabad
01.2022 - Current
  • Managed technical accounts for a portfolio of clients, ensuring their satisfaction with the products and services provided.
  • Collaborated with cross-functional teams including engineering, sales, and marketing to deliver high-quality products and services that met customer needs.
  • Led technical product demonstrations and provided pre-sales support to help clients understand the product's features and functionalities.
  • Coordinated with the technical support team to troubleshoot and resolve client issues in a timely and efficient manner.
  • Managed project timelines and budgets, ensuring that project deliverables were met on time and within budget.
  • Developed and maintained strong relationships with clients, identifying opportunities for upselling and cross-selling products and services.
  • Conducted market research and analysis to identify new business opportunities and stay up-to-date with industry trends.

Technical Account Manager

SAP Litmos
Hyderabad
01.2020 - 01.2022
  • Managed technical accounts for a portfolio of clients, ensuring their satisfaction with the products and services provided.
  • Coordinated with cross-functional teams including engineering, sales, and product management to deliver high-quality products and services that met customer needs.
  • Led technical product demonstrations and provided pre-sales support to help clients understand the product's features and functionalities.
  • Coordinated with the technical support team to troubleshoot and resolve client issues in a timely and efficient manner.
  • Managed project timelines and budgets, ensuring that project deliverables were met on time and within budget.
  • Developed and maintained strong relationships with clients, identifying opportunities for upselling and cross-selling products and services.
  • Conducted market research and analysis to identify new business opportunities and stay up-to-date with industry trends.

Sr Technical Support Engineer

Sap Litmos
Hyderabad
10.2016 - 01.2021
  • Provided technical support to customers, troubleshooting and resolving issues related to the company's products.
  • Communicated technical information to non-technical customers in a clear and concise manner.
  • Documented and tracked customer issues using a ticketing system, ensuring timely resolution of issues.
  • Collaborated with the product management team to provide customer feedback and suggestions for product improvement.
  • Conducted product trainings for customers and internal teams, ensuring their understanding of the product's features and functionalities.
  • Participated in testing and quality assurance activities for new product releases.

Sr Technical Support Engineer

Sum Total Systems
06.2015 - 08.2016
  • Provided L3 technical support for complex issues related to the company's products and services.
  • Troubleshot and resolved issues related to network, system, software, and hardware components.
  • Coordinated with L2 support teams to escalate issues and provide timely resolution to customers.
  • Collaborated with cross-functional teams including engineering, product management, and customer success to identify and resolve technical issues.
  • Participated in on-call rotation to provide 24/7 support for critical issues.
  • Developed and maintained technical documentation and knowledge base articles to improve efficiency and quality of support.
  • Conducted product trainings for L1/L2 support teams and customers, ensuring their understanding of the product's features and functionalities.

Product Implementation Engineer

Conrep Systems
01.2010 - 06.2015
  • Provided technical consulting and expertise to customers, analyzing their business requirements and recommending appropriate solutions using MS Dynamics CRM/365.
  • Conducted product trainings for customers and internal teams, ensuring their understanding of the product's features and functionalities.
  • Coordinated with technical support teams to troubleshoot and resolve client issues in a timely and efficient manner.
  • Developed customized reports and dashboards using SSRS and Power BI to meet customer needs.
  • Conducted data migration and integration activities to ensure seamless transition to the new system.
  • Collaborated with product management teams to provide customer feedback and suggestions for product improvement.

Education

Bachelor of Science - Computer Science

JNTUH
Hyderabad
09.2005 - 04.2009

Skills

MS Dynamics 365

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Timeline

Sr Customer Success Engineer

SAP Litmos
01.2022 - Current

Technical Account Manager

SAP Litmos
01.2020 - 01.2022

Sr Technical Support Engineer

Sap Litmos
10.2016 - 01.2021

Sr Technical Support Engineer

Sum Total Systems
06.2015 - 08.2016

Product Implementation Engineer

Conrep Systems
01.2010 - 06.2015

Bachelor of Science - Computer Science

JNTUH
09.2005 - 04.2009

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Atif MohammedSr Technical Accouut Manager