Seasoned Project Manager with experience in executing complex projects within diverse industries. Proven ability to drive teams towards achieving project goals while adhering to timelines and budgets. Demonstrated strengths include strategic planning, risk management, and stakeholder communication. Past work has resulted in successful project completion, improved efficiency, and significant cost savings.
Overview
17
17
years of professional experience
4
4
Certification
Work History
Project Manager
Tata Consultancy Services
06.2018 - Current
Managing migration of client services to Customer Private Cloud.
Planned, designed, and scheduled phases for large projects.
Managed projects from procurement to commission.
Met project deadlines without sacrificing build quality or workplace safety.
Identified plans and resources required to meet project goals and objectives.
Monitored project performance to identify areas of improvement and make adjustments.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Coordinated material procurement and required services for projects within budget requirements.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Proved successful working within tight deadlines and a fast-paced environment.
Negotiated and managed third-party contracts related to project deliverables.
Provided detailed project status updates to stakeholders and executive management.
Developed and implemented project plans and budgets to ensure successful execution.
Facilitated workshops to collect project requirements and user feedback.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Maintained open communication by presenting regular updates on project status to customers.
Monitored project progress, identified risks and took corrective action as needed.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Recruited and oversaw personnel to achieve performance and quality targets.
Analyzed project performance data to identify areas of improvement.
Reported regularly to managers on project budget, progress, and technical problems.
Sourced, vetted and managed vendors needed to accomplish project goals.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
SME & Tower Lead
Tata Consultancy Services
04.2015 - 01.2018
Troubleshooting Windows Server System issues, working with engineering team for any product issues.
Configuring the Windows Servers with services, Performing server health checks, Monitoring server performance.
Executed Internal projects (Server Migrations, Data Migration) for the customer as and when required.
Involved in Incident management, Configuration Management, Change Management and Capacity Planning.
Handle Level - 3 escalations for the issues associated with Servers.
Generated reports detailing findings and recommendations.
Providing support for the Problem Management team to investigate complex issues and prepare Root Cause Analysis of Unknown errors.
Preparing in-depth analysis of escalated issues, resolve it and creation of process documentation.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Conducted regular reviews of operations and identified areas for improvement.
Provided input to Engineering team on various Design/Configuration changes with respect to Server Infrastructure.
Evaluated staff performance and provided coaching to address inefficiencies.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
System Administrator
Tata Consultancy Services
04.2011 - 01.2015
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
PXE Boot Process & Troubleshooting.
Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
Post configuration of the servers once imaging is completed.
Configuring the Logical Drives as per the customer needs.
Creating Arrays and Configuring RAIDs across production servers.
Teaming and breaking NIC Teaming for smooth IPAK installation.
Troubleshoot issues related to QFEs, hotfix, installing on servers.
Completed reports detailing network and systems performance and downtime issues.
Troubleshooting various issues related to Imaging, DNS, DHCP, TCP/IP, AD, Terminal services and SQL IPAKs.
Also handled requests related to Dedicated IP and Virtual IP address.
Service and Incident management adhering to ITIL Practices.
Troubleshooting various issues related to servers within derived SLA time to bring services back online.
Verify Network Configuration (IP, Subnet, GW, DNS and WINS) & Routes.
Verify NIC Naming, Media Speed, Duplex, and Binding Order.
Configure / Verify Terminal Services.
Investigate Name resolution issues on servers.
Installing SQL and IIS on the servers.
System Engineer
Wipro Technologies
05.2008 - 01.2011
Configuring the servers to use IntelliMirror service.
FSRM service deployment to production.
Configuring SMTP service.
Adding server to the security group (OU).
End to end IntelliMirror service migration.
Checking the server health on regular basis and work on MOM/SCOM alerts.
Maintaining the free space for user data.
Performing Disk clean-up on regular basis.
Taking care of user's permission issue on both server and client side.
Working with Global backup team in case of user data loses.
Creating Security groups and make sure the correct GPO is linked to function the Folder Redirection for every Domain.
Responsible for Configuring the IntelliMirror Servers with Folder Redirection (My Documents), Setting Disk Quotas, Assigning NTFS Permission, enable Shadow Copies for IntelliMirror drives.
Remote Administration for any OS problem, Patch Installations, drive clean-ups, works on drive space threshold alerts for IntelliMirror servers.
Maintain the server health performing the Antivirus Scans.
Implemented the Disk Quota threshold alerts, File Screening through File Server Resource Manager in Windows 2003 R2/2008/2008 R2.
Education
Bachelor of Engineering - Electronics and Communication Engineering
JNTU
India
01.2007
Skills
Project management
Resource allocation
IT governance compliance
Windows administration
Virtualization technologies
Data storage and backup
Active Directory and DNS
ITIL framework
Cloud services (Azure/AWS)
Incident and change management
Vendor coordination
Budget management
Process automation
Certification
ITIL 4.0 Foundation Certificate in IT Service Management Certification
Azure Certified (70-533: Implementing Microsoft Azure Infrastructure Solutions)
ITIL 2011 Foundation Certificate in IT Service Management Certification
MCSA - Microsoft Certified System Administrator in Windows server 2003
MCITP - Microsoft Certified System Administrator in 2008
Personal Information
Title: Project Manager
Onsite Experience
Stockholm, Sweden, 1.6 yrs, Infra Project Manager for cloud Migration
Timeline
Project Manager
Tata Consultancy Services
06.2018 - Current
SME & Tower Lead
Tata Consultancy Services
04.2015 - 01.2018
System Administrator
Tata Consultancy Services
04.2011 - 01.2015
System Engineer
Wipro Technologies
05.2008 - 01.2011
Bachelor of Engineering - Electronics and Communication Engineering
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services