Enterprise Resource Planning (ERP)
Atif Shaikh
Mumbai
Summary
Senior Logistics and Supply Chain professional with 8+ years of experience across logistics operations, e-commerce fulfillment, last-mile delivery, and supply chain coordination. Proven expertise in managing urban logistics, vendor coordination, process optimization, and customer experience across high-volume environments in Mumbai.
Experienced with strategic sourcing and vendor management. Utilizes thorough market analysis and negotiation tactics to ensure optimal procurement outcomes. Knowledge of supply chain management principles, ensuring seamless operations and cost-effective solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supply Chain Management
StepSetGo
Mumbai
03.2022 - 10.2025
- Coordinated supply chain operations to assist vendors and partners in improving turnaround times. Supported peak-demand planning efforts across Mumbai.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Continuously updated knowledge of industry advancements, staying informed about emerging trends in supply chain management techniques relevant to inventory control functions.
- Coordinated logistics for seamless supply chain management, ensuring the availability of necessary resources throughout the project lifecycle.
- Optimized supply chain management processes, establishing strong relationships with suppliers to ensure consistent material availability and reduced procurement costs.
Logistics Operations Manager
Man Matters
11.2021 - 02.2022
- Led daily logistics operations, managed dispatch and delivery coordination, reduced delays, and ensured SLA adherence.
- Streamlined logistics operations, enhancing supply chain efficiency and reducing lead times.
- Developed and implemented process improvements, increasing overall productivity in warehouse management.
- Trained and mentored staff on best practices for logistics operations and safety protocols.
- Analyzed performance metrics to identify areas for operational enhancements and cost savings.
- Oversaw daily logistics activities, ensuring compliance with industry regulations and standards.
Logistics Assistant
Bewakoof.com
11.2020 - 08.2021
- Handled high-volume e-commerce logistics, shipment tracking, courier coordination, and escalation resolution.
- Coordinated inventory management to ensure accurate stock levels and timely replenishments.
- Streamlined order processing by implementing efficient tracking systems, enhancing workflow efficiency.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Customer Service Representative
Swiggy (Supr Daily)
10.2019 - 08.2020
- Managed last-mile delivery escalations and customer resolution in quick commerce operations.
- Resolved customer inquiries via phone, email, and chat to ensure satisfaction and retention.
- Trained new team members on service protocols and company policies to enhance team performance.
- Managed escalated customer complaints effectively, improving resolution times and customer feedback scores.
- Developed and implemented process improvements that streamlined workflow and increased efficiency in service delivery.
- Collaborated with cross-functional teams to address service gaps, resulting in enhanced overall customer experience.
Education
Bachelor of Science (B.Sc.) -
Arunachal University of Studies
01.2022
S.S.C -
All India Education Society High School
Mumbai03-2012
Skills
- Supply Chain Management, Logistics Operations, Last-Mile Delivery, Vendor Coordination, Process Optimization, SOP Implementation, Team Supervision, KPI Monitoring
- Supply chain management
- Global supply chain management
- Inventory and supply chain management
- Supply chain management expertise
- Supply chain management software
- Route management
- Incident management
- Warehouse staff management
- IT vendor management
- Collateral management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 50 staff members.
Certification
MS-CIT (86%), ACSE – Appin Certified Security Expert, Ethical Hacking (FRP)
Software
Transportation Management System (TMS)
Warehouse Management System (WMS)
Supply Chain Planning (SCP)
Delivery & Route Optimization Software
Order Management System (OMS)
Timeline
Supply Chain Management
StepSetGo
03.2022 - 10.2025
Logistics Operations Manager
Man Matters
11.2021 - 02.2022
Logistics Assistant
Bewakoof.com
11.2020 - 08.2021
Customer Service Representative
Swiggy (Supr Daily)
10.2019 - 08.2020
Bachelor of Science (B.Sc.) -
Arunachal University of Studies
S.S.C -
All India Education Society High School