Atika Sheikh
Nagpur
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Electronic Business Products
03.2022 - 08.2023
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Assisted call-in customers with questions and orders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Education
B.com - Commerce
Hislop College
Nagpur, India08.2020
Higher Secondary School
Hislop College
Nagpur, India06.2014
Skills
- Problem Resolution
- Microsoft Excel
- Call Management
- Active Listening
- Empathetic and genuine
- Product and service solutions
- Customer Relations
- Calm and Professional Under Pressure
- Computer Skills
- Microsoft Power BI
- Product Knowledge
- Customer Service
Certification
- CBAP - Certified Business Analysis Professional
Hobbies
- Doing charity work and donations
- Workout to maintain my weight and physique
- Travel
- Spend time with family
Timeline
Customer Service Representative
Electronic Business Products
03.2022 - 08.2023
B.com - Commerce
Hislop College
Higher Secondary School
Hislop College
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