Atindar Pratap
New Delhi
Summary
Certified Scrum Master with 10 years of experience, including 4+ years as Scrum Master and 6 years in Quality. Proven expertise in facilitating Scrum ceremonies, coaching teams on Agile, Scrum, SAFe, and Kanban practices. Skilled in driving continuous improvement, release management, backlog refinement, and Agile metrics reporting. Experienced in cross-team collaboration, impediment resolution, and stakeholder communication. Hands-on experience in Kanban implementation and Agile CoE/CoP initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scrum Master
Concentrix
Gurgaon
05.2021 - Current
- Facilitated Agile ceremonies including PI Planning, Scrum of Scrums, Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, and Inspect & Adapt workshops.
- Coached teams and stakeholders on Lean-Agile principles, SAFe practices, and Kanban methods to drive collaboration and continuous improvement.
- Led PI Planning and backlog refinement, managing dependencies and aligning objectives across Agile Release Trains (ARTs).
- Implemented Kanban practices including WIP limits, flow visualization, and cadences (Replenishment, Service Delivery, Flow Reviews) to improve throughput and predictability.
- Tracked Agile metrics (Velocity, Lead Time, Cycle Time, Flow Efficiency, Burndown/Burnup) to inform decisions and improve performance.
- Collaborated with RTEs, Architects, and DevOps to support CI/CD and engineering excellence.
- Promoted psychological safety and accountability through retrospectives and team coaching.
- Ensured compliance with SDLC, Agile standards, and SAFe/Kanban frameworks.
- Key Projects
- Project MediCore Implemented an Agile driven solution to streamline patient data management and improve compliance in a healthcare environment.
- Project FinSphere Implemented a real time financial transaction monitoring and reporting solution to enhance compliance, accuracy, and customer experience in a banking environment.
- Project Optima Implemented a realtime QA score tracking solution to enhance quality monitoring and reporting in a BPO setup. The project aimed to improve transparency, reduce manual effort, and enable data driven decision making.
Quality Advisor
Concentrix
Gurgaon
06.2016 - 05.2021
- Conducted transactional monitoring and ensured quality standards through audits and error reporting.
- Participated in calibration calls with clients to align on quality expectations.
- Prepared weekly and monthly business review reports, including executive presentations.
- Created dashboards and visual reports using Excel and PowerPoint to track KPIs and trends.
- Performed risk assessments and recommended process improvements to management.
- Allocated work to quality advisors and updated quality sheets for accuracy.
- Effectively communicated data insights to nontechnical stakeholders.
Quality consultant
Hyper Quality & Mattsen Kumar ltd
Gurgaon
12.2014 - 05.2016
- Ensured quality compliance through audits and error reporting.
- Participated in client calibration calls to align standards.
- Prepared business review reports and executive presentations.
- Built KPI dashboards in Excel and PowerPoint.
- Recommended process improvements based on risk assessments.
Education
Graduation -
CSJM University Kanpur, UP
01.2014
12th passed -
UP Board
01.2010
10th passed -
UP Board
01.2007
Skills
- Jira, Jira Align, Confluence, Azure DevOps, Rally
- Miro, Mural (Collaboration & PI Planning)
- MS Office Suite (Word, Excel, PowerPoint)
- Agile Practices: Scrum, SAFe, Kanban
- CI/CD, TDD, BDD (Awareness for Agile Delivery)
Key Project
Project MediCore: implemented an agile-driven solution to streamline patient data management and improve compliance in a healthcare environment
Project FinSphere: implemented a real-time financial transaction monitoring and reporting solution to enhance compliance, accuracy, and customer experience in a banking environment
Project Optima: implemented a real-time QA score tracking solution to enhance quality monitoring and reporting in a BPO setup. The project aimed to improve transparency, reduce manual effort, and enable data-driven decision-making
Core Competencies
- Agile project management (Scrum, SAFe, Kanban, Lean)
- Sprint planning, execution, and delivery
- Backlog refinement and user story mapping
- Facilitation of Scrum ceremonies (daily stand-ups, sprint reviews, retrospectives)
- Program Increment (PI) Planning and SAFe ART Events
- Cross-functional team leadership and servant leadership
- Agile coaching and mentoring
- Stakeholder engagement and communication
- Risk Identification & Mitigation
- Continuous improvement and retrospective action planning
- Agile metrics and reporting (velocity, burndown/burnup, CFD)
- Conflict resolution and impediment removal
- Change management and agile transformation initiatives
Certification
- Certified Scrum Master (CSM), SCRUM ALLIANCE
- SAFe Agilist, SCALED AGILE
- Kanban Practitioner, HelloSM
- Scrum Master Accelerator, HelloSM
- Scrum for Beginners, Udemy
Timeline
Scrum Master
Concentrix
05.2021 - Current
Quality Advisor
Concentrix
06.2016 - 05.2021
Quality consultant
Hyper Quality & Mattsen Kumar ltd
12.2014 - 05.2016
Graduation -
CSJM University Kanpur, UP
12th passed -
UP Board
10th passed -
UP Board