Atinderpal Singh
Assistant Manager (CRM)
Delhi,DL
Summary
Dynamic Assistant Manager with a proven track record at GMG (Bosch Car Service), excelling in operations management and team leadership. Enhanced customer satisfaction through effective communication and process improvements, achieving significant service efficiency. Skilled in employee performance evaluations and motivated teams to exceed service targets, fostering a collaborative work environment.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Assistant Manager
GMG (Bosch Car Service)
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Allocated daily responsibilities and ensured proper workload distribution among team members.
- Conducted regular team meetings to review performance and improve service efficiency.
- Trained new team members on CRM software, customer handling, and service workflow.
- Motivated team to achieve service targets and improve customer experience standards.
- Monitored attendance, discipline, and overall productivity of the team.
- Implemented process improvements that reduced service delays and improved coordination.
- Acted as bridge between management and ground staff for smooth communication.
Senior Executive – CRM
Auto Wizards -Castrol Service
07.2020 - 07.2022
- Oversaw end-to-end service coordination for vehicles including booking, job card creation, service tracking, and delivery.
- Acted as primary point of contact between customers and workshop team.
- Reduced complaint cases by ensuring clear communication between technical and customer service departments.
- Maintained accurate customer database and service history records in CRM system.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Education
Bachelor of Technology
Chandigarh Group of Colleges
Mohali, India 05.2001 -
12 Grade
GHPS Loni Road
Loni, India04-2015
10 Grade
GHPS Loni Road
Loni, India04-2013
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Employee scheduling
Team motivation
Time management
Customer service
Decision-making
Recruiting and interviewing
Certification
SIX SIGMA ( Black Belt)
Timeline
SIX SIGMA ( Black Belt)
02-2025
Assistant Manager
GMG (Bosch Car Service)
07.2022 - Current
MS Office
01-2021
Senior Executive – CRM
Auto Wizards -Castrol Service
07.2020 - 07.2022
Bachelor of Technology
Chandigarh Group of Colleges
05.2001 -
12 Grade
GHPS Loni Road
10 Grade
GHPS Loni Road