ATIQ HUSSAIN
New Delhi
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Management Trainee
Genpact India Private Limited
New Delhi
02.2024 - Current
- Managed administrative processing for various types of leave including FMLA, STD, LTD, PPL & workers' compensation.
- Investigated methods to guarantee compliance with state and federal laws pertaining to leaves of absences.
- Generated HROne cases and edited employee records for leave of absences, adhering to company policies and procedures utilizing Workday.
- Communicated eligibility for leave of absence benefits to employees through drafted email.
- Provided valuable advice to managers regarding employee's return from leave of absence.
- Analyzed complex data, including audit to pay, to generate accurate reports on employee leaves and corresponding paychecks during a specified timeframe.
- Identified areas for improvement in leave policies by reviewing associate pay against the Legacy plan.
- Provided assistance and resolution to employee inquiries concerning their paychecks during periods of absence
- Updated internal documentation such as Standard Operating Procedure (SOP) & (DTP) regularly in order keep track changes made within the organization's policies surrounding leaves.
- Managed the HROne Tracker for employee leaves of absences, carefully monitoring duration, type, status and reason for every request.
- Provided support to employees for leave of absence requests, offering guidance on process and requirements.
Trainee
NIIT
New Delhi
01.2022 - 02.2024
- Attended training sessions and meetings for knowledge acquisition and personal skill development.
- Developed essential skills and techniques through dedicated practice.
- Worked closely with the HR department to streamline employee management and organizational planning.
- Increased strategic collaboration with Wipro HR Service as their exclusive Hire and Train partner.
Benefits Operations Administrator
Wipro HR Service India Private Limited
New Delhi
03.2022 - 01.2024
- Contributed to the preparation of annual Enrollment estimates for employee benefits programs.
- Analyzed High Risk Process data to identify trends in employee utilization of health care services.
- Diligently investigated payment irregularities in relation to Death claims processed under employer or beneficiary coverage.
- Responded promptly to inquiries from Assist workflow about their benefits programs and coverage levels.
- Oversaw the organization of testing enrollment activities, which included delivering presentations for annual enrollment.
- Efficiently handled the operational aspect of employee benefit programs encompassing medical, dental, vision care as well as life insurance and disability plans.
- Managed processing of Life Insurance invoices for benefit plans (IBC & BCBS), ensuring accurate payment information was recorded in system databases.
- Collaborated with vendors to modify employee benefit plans, resulting in improved salary benefits.
- Identified overpayment errors by analyzing compensation and benefits policies, resulting in significant cost savings.
- Prepared and maintained organized Excel reports to track progress, deadlines, and task completion.
Relationship Manager
HDFC BANK
New Delhi
08.2018 - 12.2021
- Provided effective solutions for escalated customer issues within specified timeframes.
- Performed research activities to analyze market trends and identify potential new customers.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Ensured accurate records of all client interactions were kept in the company's CRM system.
- Successfully maintained a portfolio of client accounts, resulting in high levels of satisfaction and loyalty.
- Identified cross-selling and upselling opportunities to align financial products with client objectives.
Education
Bachelor of Arts - Economics
Zakir Husain Delhi College
New Delhi06-2017
Higher Secondary Certificate - Commerce With Maths
Rukmani Devi Jaipuria Public School
Civil Lines05-2013
Secondary School Certificate -
Rukmani Devi Jaipuria Public School
Civil Lines05-2011
Skills
- Vendor Management
- Payroll Administration
- Financial records analysis
- Strategic Planning
- Customer Relationship Management (CRM)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Intermediate (B1)
B1
Arabic
Beginner (A1)
A1
Urdu
Beginner
A1
Certification
- HIPPA Compliance USA
- HRO Management
- Payroll Management
Timeline
Management Trainee
Genpact India Private Limited
02.2024 - Current
Benefits Operations Administrator
Wipro HR Service India Private Limited
03.2022 - 01.2024
Trainee
NIIT
01.2022 - 02.2024
Relationship Manager
HDFC BANK
08.2018 - 12.2021
Bachelor of Arts - Economics
Zakir Husain Delhi College
Higher Secondary Certificate - Commerce With Maths
Rukmani Devi Jaipuria Public School
Secondary School Certificate -
Rukmani Devi Jaipuria Public School
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