ATIQUE SALIM CHOWGLE
Summary
Dynamic Cargo Customer Service Agent with extensive experience at Qatar Airways Cargo, adept at managing complex shipments and enhancing customer satisfaction. Proven ability to build key stakeholder relationships and excel under pressure, leveraging strong project management skills and comprehensive computer system knowledge to drive operational success.
Overview
7
7
years of professional experience
Work History
Cargo Customer Service Agent
Qatar Airways Cargo
10.2019 - Current
- Handle all type of shipments including special cargo.
- AWB executions and make bookings.
- Payment collections and generate invoices.
- Queries solving via phone calls and Emails.
- Prepare Shift closing reports.
- Handle Customers and their shipment related queries.
- DG, Perishable and AVI qualified.
Cargo Assistant
Thai Airways Cargo
07.2018 - 09.2019
- Give Cargo arrival notice to Customers.
- Generate Delivery order and collect payments.
- Handle Customers and their shipment related queries.
- Queries solving via phone calls and Emails with GHA (Air India)
- Prepare shift closing reports.
- Handle Customers queries with Customs.
Import Assistant (Internship)
Air India
03.2018 - 06.2018
- Issue gate pass for shipment delivery
- Trace unlocated cargo in warehouse
- Documents fillings
Education
BACHELOR OF COMMERCE - BUSINESS MANAGEMENT
University of Mumbai
01.2019
HSC -
Bharda School and Junior College
01.2012
SSC -
St Joseph High School
01.2010
Skills
- Ability to work effectively and efficiently
- Good time management skills
- Ability to work under pressure
- Comprehensive knowledge of using computer systems
- Good project management skills
- Quick learner
- Operational experience
- Key stakeholder relationship building
Achievements Awards
Excellence award, for exceptional performance in Qatar Aviation Services
Timeline
Cargo Customer Service Agent
Qatar Airways Cargo
10.2019 - Current
Cargo Assistant
Thai Airways Cargo
07.2018 - 09.2019
Import Assistant (Internship)
Air India
03.2018 - 06.2018
BACHELOR OF COMMERCE - BUSINESS MANAGEMENT
University of Mumbai
HSC -
Bharda School and Junior College
SSC -
St Joseph High School