Hi, I’m
Atish A. Pagare
Bhayandar
Summary
Dedicated and enthusiastic professional with a strong passion for hotel management. Excited about contributing to the growth and success of Apparent Hotel by leveraging extensive experience and comprehensive understanding of the industry. Committed to showcasing a diverse skill set and proven track record in effectively managing hotel operations, ensuring exceptional guest experiences, and driving revenue growth. Eager to play a pivotal role in the expansion and development of the hotel, bringing a proactive approach and a keen eye for detail to deliver outstanding results.
Overview
18
years of professional experience
2003
years of post-secondary education
5
Languages
Work History
Mein schif Cruises
Service Assistant
02.2025 - Current
Job overview
- Worked independently and as part of a team to provide outstanding service
- Learned new systems and technologies quickly, adapting to changes in the workplace
- Received positive feedback from customers and management, highlighting exceptional service delivery
- Developed strong communication and interpersonal skills through daily interactions with customers
- Managed multiple tasks simultaneously, prioritizing time effectively
- Provided excellent customer service to a diverse clientele, exceeding expectations and ensuring satisfaction
- Managed multiple responsibilities simultaneously, including taking orders, serving food and beverages, and processing payments
- Upsold products and services, increasing revenue for the establishment
- Assisted with inventory management, stock replenishment, and bar setup
- Prepared and served cocktails, mocktails, and other beverages according to established recipes
- Handled cash transactions, credit card processing, and reconciling discrepancies
- Demonstrated a strong work ethic, reliability, and commitment to providing exceptional customer experiences
- Developed and implemented new cocktail recipes that became top sellers and enhanced customer satisfaction
- Established and maintained strong relationships with regulars, fostering repeat business and building a loyal customer base
- Assisted with the training and development of new staff members, ensuring a consistent and high quality service experience
- Responsible for the service in the assigned working area according to detailed job descriptions in the respective service company and according to instructions of the supervisor
- As well responsible for the workflow in the assigned Mess area and the related administrative work, in close cooperation with the Crew
- Assist in creating a warm and welcoming environment for our guests and crew
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
- Clean, organize and maintain designated working area and prepare miseenplace to ensure that the working place is ready when required
- Careful handling of all work equipment and appliances his/her/diverse working area
- Ability to communicate orally and verbally in German and English with employees and guests
- Responsible for the cleanliness, maintenance and upkeep of all equipment and ship property used to complete assigned tasks
- Minimize breakage and loss of all equipment and use only authorized chemicals in an approved manner
Celebrity Cruises (RCCL Group)
Bar Server
11.2022 - 04.2024
Job overview
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Collaborated with bartenders to create enticing cocktail menus that appealed to a diverse clientele.
- Improved the overall ambiance of the bar area through careful attention to lighting, music selection, and table arrangements.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
Aida Cruises
Bar Waiter
07.2016 - 01.2022
Job overview
- Accurately took orders, entered them into the POS system, and promptly served food and beverages
- Handled complaints and resolved issues swiftly and professionally, maintaining guest satisfaction
- Provided warm and friendly service, creating a positive dining experience for guests
- Maintained a clean and organized dining area, adhering to all health and safety regulations
- Successfully handled large parties and special events, ensuring that all guests were well cared for
- Developed and implemented tailored sales strategies for different market segments, leading to a 20% growth in sales leads
- Provided exceptional customer service, consistently exceeding satisfaction ratings and building longterm relationships with clients
- Managed all aspects of dining room operations, including seating arrangements, menu knowledge, and reservations
- Collaborated with kitchen staff to ensure seamless food delivery and minimized wait times
- Utilized POS systems to track orders, process payments, and generate reports
- Resolved customer complaints promptly and effectively, maintaining a high level of guest satisfaction
- Coordinated with other departments, such as marketing and accounting, to ensure a cohesive guest experience
- Trained and mentored new team members, providing guidance and support
- Maintained a clean and organized work environment that met all health and safety standards
- Participated in industry conferences and workshops to stay abreast of best practices and industry trends
- Processed customer orders accurately and efficiently, minimizing errors and wait times
- Upsold products and services effectively, increasing average order value by 10%
- Maintained a clean and organized work area, adhering to all health and safety regulations
- Assisted with inventory management, ensuring adequate stock levels for all menu items
- Responded promptly and courteously to customer inquiries and complaints
- Maintained a positive and professional demeanor, even under pressure
Brewbot
Restaurant Captain
01.2015 - 06.2016
Job overview
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Delivered outstanding dining experiences for patrons.
- Contributed to menu planning by providing input on trending dishes and customer preferences, helping maintain a competitive edge in the market.
K 11 Fitness Academy
Fitness Instructor
12.2013 - 12.2015
Job overview
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
Paradise Sun Hotel
Restaurant Captain
02.2011 - 02.2013
Job overview
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Maintained cleanliness of overall dining room.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
Holiday Inn
Sales Executive
12.2010 - 02.2011
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Taj Lands End
Waiter
06.2010 - 11.2010
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Degustibus Hospitality
Waiter
01.2010 - 05.2010
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Inter Continental The Lalit
Guest Service Associate
09.2008 - 10.2009
Job overview
- Serve guests in a courteous and helpful manner, ensure that your assigned station is set up to company and hygiene standards
- Confidently explain and recommend selections to the guests
- Make sure that all the guests are greeted and seated as they entered
- Attend meetings with superiors regarding the job
- Clear guests' tables and counters correctly at all times
- Provided clear and accurate information to guests regarding hotel policies and procedures
- Trained and mentored new guest services associates, ensuring consistent service standards
- Managed guest luggage and assisted with transportation arrangements
- Provided assistance with parking and other guest amenities
- Complied with all hotel safety and security regulations
Hotel Sea Princess & Taj Lands End
Industrial Trainee
11.2006 - 02.2008
Job overview
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
- Repaired, cleaned and maintained equipment.
- Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.
Education
S.N. Collage, Mumbai UniversityMumbai
H.S.C from Accounting
University Overview
GPA: 49.83
Abhinav Vidya MandirMumbai
S.S.C from Accounting
University Overview
GPA: 36.69
G.I.M.S, YCMOUMumbai
B.Sc. from Hotel Management
University Overview
GPA: 64.38
Skills
Ms access
Ms excel
Ms powerpoint
Guest handling
team management
quick learner
adaptable
Food running
Menu presentation
Relationship building
Customer assistance
Table setting and bussing
Cleaning techniques
Timely food delivery
Beverage preparation
Stocking and replenishing
Extra-Curricular Activities
Participated in Body Building Competition Participated in Modeling in College
Personal Information
- Father's Name: Anand B. Pagare
- Date of Birth: 12/29/86
- Gender: Male
- Nationality: INDIAN
- Marital Status: Married
Timeline
Service Assistant
Mein schif Cruises
02.2025 - Current
Bar Server
Celebrity Cruises (RCCL Group)
11.2022 - 04.2024
Bar Waiter
Aida Cruises
07.2016 - 01.2022
Restaurant Captain
Brewbot
01.2015 - 06.2016
Fitness Instructor
K 11 Fitness Academy
12.2013 - 12.2015
Restaurant Captain
Paradise Sun Hotel
02.2011 - 02.2013
Sales Executive
Holiday Inn
12.2010 - 02.2011
Waiter
Taj Lands End
06.2010 - 11.2010
Waiter
Degustibus Hospitality
01.2010 - 05.2010
Guest Service Associate
Inter Continental The Lalit
09.2008 - 10.2009
Industrial Trainee
Hotel Sea Princess & Taj Lands End
11.2006 - 02.2008
S.N. Collage, Mumbai University
H.S.C from Accounting
05.2005
G.I.M.S, YCMOU
B.Sc. from Hotel Management
05.2009
Abhinav Vidya Mandir
S.S.C from Accounting
05.2002