Hi, I’m
Atish A. Pagare
Bhayandar
Summary
Dedicated and enthusiastic professional with a strong passion for hotel management. Excited about contributing to the growth and success of Apparent Hotel by leveraging extensive experience and comprehensive understanding of the industry. Committed to showcasing a diverse skill set and proven track record in effectively managing hotel operations, ensuring exceptional guest experiences, and driving revenue growth. Eager to play a pivotal role in the expansion and development of the hotel, bringing a proactive approach and a keen eye for detail to deliver outstanding results.
Overview
18
years of professional experience
2003
years of post-secondary education
5
Languages
Work History
Mein schif Cruises
Service Assistant
02.2025 - Current
Job overview
- Worked independently and as part of a team to provide outstanding service
- Learned new systems and technologies quickly, adapting to changes in the workplace
- Received positive feedback from customers and management, highlighting exceptional service delivery
- Developed strong communication and interpersonal skills through daily interactions with customers
- Managed multiple tasks simultaneously, prioritizing time effectively
- Provided excellent customer service to a diverse clientele, exceeding expectations and ensuring satisfaction
- Managed multiple responsibilities simultaneously, including taking orders, serving food and beverages, and processing payments
- Upsold products and services, increasing revenue for the establishment
- Assisted with inventory management, stock replenishment, and bar setup
- Prepared and served cocktails, mocktails, and other beverages according to established recipes
- Handled cash transactions, credit card processing, and reconciling discrepancies
- Demonstrated a strong work ethic, reliability, and commitment to providing exceptional customer experiences
- Developed and implemented new cocktail recipes that became top sellers and enhanced customer satisfaction
- Established and maintained strong relationships with regulars, fostering repeat business and building a loyal customer base
- Assisted with the training and development of new staff members, ensuring a consistent and high quality service experience
- Responsible for the service in the assigned working area according to detailed job descriptions in the respective service company and according to instructions of the supervisor
- As well responsible for the workflow in the assigned Mess area and the related administrative work, in close cooperation with the Crew
- Assist in creating a warm and welcoming environment for our guests and crew
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
- Clean, organize and maintain designated working area and prepare miseenplace to ensure that the working place is ready when required
- Careful handling of all work equipment and appliances his/her/diverse working area
- Ability to communicate orally and verbally in German and English with employees and guests
- Responsible for the cleanliness, maintenance and upkeep of all equipment and ship property used to complete assigned tasks
- Minimize breakage and loss of all equipment and use only authorized chemicals in an approved manner
Celebrity Cruises (RCCL Group)
Bar Server
11.2022 - 04.2024
Job overview
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Collaborated with bartenders to create enticing cocktail menus that appealed to a diverse clientele.
- Improved the overall ambiance of the bar area through careful attention to lighting, music selection, and table arrangements.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
Aida Cruises
Bar Waiter
07.2016 - 01.2022
Job overview
- Accurately took orders, entered them into the POS system, and promptly served food and beverages
- Handled complaints and resolved issues swiftly and professionally, maintaining guest satisfaction
- Provided warm and friendly service, creating a positive dining experience for guests
- Maintained a clean and organized dining area, adhering to all health and safety regulations
- Successfully handled large parties and special events, ensuring that all guests were well cared for
- Developed and implemented tailored sales strategies for different market segments, leading to a 20% growth in sales leads
- Provided exceptional customer service, consistently exceeding satisfaction ratings and building longterm relationships with clients
- Managed all aspects of dining room operations, including seating arrangements, menu knowledge, and reservations
- Collaborated with kitchen staff to ensure seamless food delivery and minimized wait times
- Utilized POS systems to track orders, process payments, and generate reports
- Resolved customer complaints promptly and effectively, maintaining a high level of guest satisfaction
- Coordinated with other departments, such as marketing and accounting, to ensure a cohesive guest experience
- Trained and mentored new team members, providing guidance and support
- Maintained a clean and organized work environment that met all health and safety standards
- Participated in industry conferences and workshops to stay abreast of best practices and industry trends
- Processed customer orders accurately and efficiently, minimizing errors and wait times
- Upsold products and services effectively, increasing average order value by 10%
- Maintained a clean and organized work area, adhering to all health and safety regulations
- Assisted with inventory management, ensuring adequate stock levels for all menu items
- Responded promptly and courteously to customer inquiries and complaints
- Maintained a positive and professional demeanor, even under pressure
Brewbot
Restaurant Captain
01.2015 - 06.2016
Job overview
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Delivered outstanding dining experiences for patrons.
- Contributed to menu planning by providing input on trending dishes and customer preferences, helping maintain a competitive edge in the market.
K 11 Fitness Academy
Fitness Instructor
12.2013 - 12.2015
Job overview
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
Paradise Sun Hotel
Restaurant Captain
02.2011 - 02.2013
Job overview
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Maintained cleanliness of overall dining room.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
Holiday Inn
Sales Executive
12.2010 - 02.2011
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Taj Lands End
Waiter
06.2010 - 11.2010
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Degustibus Hospitality
Waiter
01.2010 - 05.2010
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Inter Continental The Lalit
Guest Service Associate
09.2008 - 10.2009
Job overview
- Serve guests in a courteous and helpful manner, ensure that your assigned station is set up to company and hygiene standards
- Confidently explain and recommend selections to the guests
- Make sure that all the guests are greeted and seated as they entered
- Attend meetings with superiors regarding the job
- Clear guests' tables and counters correctly at all times
- Provided clear and accurate information to guests regarding hotel policies and procedures
- Trained and mentored new guest services associates, ensuring consistent service standards
- Managed guest luggage and assisted with transportation arrangements
- Provided assistance with parking and other guest amenities
- Complied with all hotel safety and security regulations
Hotel Sea Princess & Taj Lands End
Industrial Trainee
11.2006 - 02.2008
Job overview
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
- Repaired, cleaned and maintained equipment.
- Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.
Education
S.N. Collage, Mumbai UniversityMumbai
H.S.C from Accounting
University Overview
GPA: 49.83
Abhinav Vidya MandirMumbai
S.S.C from Accounting
University Overview
GPA: 36.69
G.I.M.S, YCMOUMumbai
B.Sc. from Hotel Management
University Overview
GPA: 64.38
Skills
Ms access
Extra-Curricular Activities
Participated in Body Building Competition Participated in Modeling in College
Personal Information
- Father's Name: Anand B. Pagare
- Date of Birth: 12/29/86
- Gender: Male
- Nationality: INDIAN
- Marital Status: Married
Timeline
Service Assistant
Mein schif Cruises
02.2025 - Current
Bar Server
Celebrity Cruises (RCCL Group)
11.2022 - 04.2024
Bar Waiter
Aida Cruises
07.2016 - 01.2022
Restaurant Captain
Brewbot
01.2015 - 06.2016
Fitness Instructor
K 11 Fitness Academy
12.2013 - 12.2015
Restaurant Captain
Paradise Sun Hotel
02.2011 - 02.2013
Sales Executive
Holiday Inn
12.2010 - 02.2011
Waiter
Taj Lands End
06.2010 - 11.2010
Waiter
Degustibus Hospitality
01.2010 - 05.2010
Guest Service Associate
Inter Continental The Lalit
09.2008 - 10.2009
Industrial Trainee
Hotel Sea Princess & Taj Lands End
11.2006 - 02.2008
S.N. Collage, Mumbai University
H.S.C from Accounting
05.2005
G.I.M.S, YCMOU
B.Sc. from Hotel Management
05.2009
Abhinav Vidya Mandir
S.S.C from Accounting
05.2002
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