Atishay Jain
Bhopal
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
8
8
years of professional experience
Work History
Customer Success Manager (Service Counsellor)
BYJU'S (Think and Learn Pvt. Ltd)
Bhopal
04.2022 - Current
- Customer Relationship Management: Developed and nurtured customer relationships, resulting in a 20% increase in repeat business and enhanced client satisfaction.
- Customer Service Enhancement: Designed and implemented a comprehensive customer service training program, enhancing representatives' ability to handle inquiries effectively.
- Customer Retention and Loyalty: Led a cross-functional team to develop and execute strategies that boosted customer retention by an impressive 80%, fostering long-term relationships and loyalty.
- Marketing Innovation: Pioneered innovative marketing campaigns that delivered a 40% increase in lead generation and a 2% rise in brand recognition, driving business growth
- Operational Efficiency: Streamlined internal processes, achieving a 1% improvement in operational efficiency and substantial cost savings, ensuring optimal resource utilization
- Market Insights: Conducted in-depth market research and analyses to identify emerging business opportunities and trends, providing the foundation for informed decision-making
- Data-Driven Improvements: Analyzed customer service data to identify and address issues, leading to measurable improvements in the overall customer experience
- B2B Alliances: Spearheaded the expansion of B2B alliances, resulting in a remarkable 30% increase in partnership agreements within the first year
- Cross-Functional Collaboration: Collaborated with internal teams (sales, product development, academics, etc.) to ensure seamless delivery of services and resolutions of client issues
- Revenue Growth: Identified opportunities to upsell or cross-sell products to referral leads generated from existing clients, resulting in a 20% increase in revenue from existing clients.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Customer Onboarding : Provided customer onboarding and training to ensure successful product adoption.
Sr. Business Development Executive
Extramarks Education India Pvt. Ltd.
Bhopal
01.2022 - 03.2022
- Pitching products and/or services potential clients
- Maintaining fruitful relationships with existing line of customers
- Contacting potential clients via email or phone to establish rapport and set up meetings
- Planning and overseeing new marketing initiatives
- Attending conferences, meetings, and industry events
- Preparing PowerPoint presentations and sales displays
- Contacting clients to inform them about new developments in the company's products
- Developing sales goals for the team and ensuring they are met
- Training personnel and helping team members develop their skills.
Business Development Associate
Toppr Technology Pvt. Ltd.
Indore
07.2021 - 01.2022
- Cold callings and face to face appointments
- Giving product demos and going for home demos
- Setting sales conversion from face-to-face meetings
- Advising students/parents for their learning needs through structured counseling sessions
- Lead generation and product demonstration for all generated business inquiries
- Committed to helping each student grow and learn as an academic expert.
Senior Sales Associate
Paramhans Infotech Ltd
Indore
01.2018 - 07.2020
- Worked well independently and on a team to solve problems
- Maintained meticulous logs and records of activities
- Arranged meetings, site visits, and attended meetings
- Arranged meetings with corporate houses for presentations B2B Alliance
- Establishing and maintaining cordial relations
- Responsible for handling all social interaction
- Pitching the property according to customer requirement
- Arrangements of all Necessary Documents for Registry and Customer Handover purposes.
Sales and Marketing Associate
Shri Prabhakar Colonisers & Developers Pvt. Ltd.
Bhopal
04.2016 - 02.2017
- Arranged meetings, site visits, and attended meetings
- Understanding client needs and offering solutions and support
- Creating and maintaining a list/database of prospect clients
- New development ideas as per client needs
- Effectively supported data-driven marketing and sales activities
- Advertised real estate consulting services to local community members
- Managing day-to-day operations.
Education
Post Graduation Programme in Data Science & AI - Business Analysis
Indian Institute of Information Technology
Banglore MBA - Marketing
Radharaman Institute of Science And Technology (Barkatullah University)
01.2017
BBA - Finance & Marketing
Jagran Institute of Communication And Management (Barkatullah University)
Bhopal, India04-2015
Diploma in Computer Application -
Wisdom Computers
06.2009
Skills
- Leadership
- Team Management
- Cross-functional collaboration
- Key Account Management
- Market research and analysis
- Sales and Business Development
- Client Relationship Management
- Business Operations
- Customer Retention
- Strategic Planning
- Problem-Solving and Decision-Making Skills
- B2B Alliances
- Data Analysis and Insights
Personal Information
- Date of Birth: 02/02/93
- Nationality: Indian
Languages
- English
- Hindi
Hobbies and Interests
- Listening to Music
- Travelling
- Reading
- DIM Projects
Languages
Hindi
First Language
English
Advanced (C1)
C1
Disclaimer
I confirm that all the information included is true to the best of my knowledge.
Timeline
Customer Success Manager (Service Counsellor)
BYJU'S (Think and Learn Pvt. Ltd)
04.2022 - Current
Sr. Business Development Executive
Extramarks Education India Pvt. Ltd.
01.2022 - 03.2022
Business Development Associate
Toppr Technology Pvt. Ltd.
07.2021 - 01.2022
Senior Sales Associate
Paramhans Infotech Ltd
01.2018 - 07.2020
Sales and Marketing Associate
Shri Prabhakar Colonisers & Developers Pvt. Ltd.
04.2016 - 02.2017
Post Graduation Programme in Data Science & AI - Business Analysis
Indian Institute of Information Technology
MBA - Marketing
Radharaman Institute of Science And Technology (Barkatullah University)
BBA - Finance & Marketing
Jagran Institute of Communication And Management (Barkatullah University)
Diploma in Computer Application -
Wisdom Computers
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