Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Atishi Srivastava

Noida

Summary

Detail-oriented team player with strong organizational skills, offering expertise in end-to-end process management, team leadership, and stakeholder collaboration. Proven ability to drive change and release activities, manage deployments, and resolve post-deployment issues. Skilled in facilitating meetings and continuous improvement, aligning teams for optimal performance. Passionate about empowering Agile teams and promoting a culture of transparency and efficiency for successful project delivery.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Software Engineering Senior Analyst

Accenture
Noida
06.2022 - Current
  • Led end-to-end planning, execution, and deployment of software changes, ensuring seamless process management and successful outcomes.
  • Supervised a team of nine, effectively assigning tasks and ensuring objectives were met on time.
  • Developed and centralized dashboards in ServiceNow, streamlining change tracking and reducing monitoring efforts by 80%.
  • Established a "risk calculator" with a risk assessment questionnaire to assign changes to the appropriate approval group, improving process efficiency and reducing high-risk change approval errors to zero.
  • Acted as the primary point of contact for client partners and stakeholders, fostering clear communication and team alignment.
  • Managed reviews and approval processes for Normal, Standard, and Emergency changes using ServiceNow.
  • Conducted CAB/CCB, Go/No-Go, and weekly release meetings to keep stakeholders updated and ensure project scope alignment.
  • Created and managed release calendars, deployment plans, and branching strategies to guide project timelines and deliverables.
  • Coordinated end-to-end go-live activities for an e-commerce website's market expansion, facilitating collaboration between stakeholders and teams for successful launches.
  • Conducted root cause analysis and retrospection reports post-release to address complex issues and drive continuous process improvement.
  • Led audit calls and successfully passed six audit reviews, demonstrating adherence to best practices in change, release, and deployment processes.
  • Managed approximately 30 maintenance releases for an e-commerce client over four years, overseeing pre-release activities, scheduling, and end-to-end maintenance to keep the website updated and optimized.

Customer Software Engineering Analyst

Accenture
Gurugram
06.2021 - 05.2022
  • Conducted educational series calls and distributed informational flyers to keep teams informed about the latest updates in release, change, and deployment management, fostering continuous learning and awareness.
  • Applied structured methodology to manage change management activities, coordinated deployments during outage windows, and resolved post-deployment issues efficiently.
  • Designed graphical dashboards in Jira for real-time data reporting and scope tracking, promoting transparency and supporting team decision-making.
  • Assessed processes utilizing Git Repositories, Jenkins (on-premise), and Azure DevOps, driving long-term business success and minimizing scope creep.
  • Monitored deployment, testing, and UAT status for monthly maintenance releases, implementing strategies to minimize scope creep and ensure effective project execution.

Application Development Associate

Accenture
Mumbai
06.2019 - 05.2021
  • Developed and enhanced SOAP web services in Java.
  • Participated in daily scrum meetings and adhered to Agile development methodologies.
  • Prepared low-level design pages on Confluence to support the organization and documentation of technical designs.
  • Wrote J-Unit tests for newly developed services to ensure high code quality and proper functionality.
  • Addressed SonarQube issues to uphold code quality standards, promoting cleaner and more efficient code.
  • Managed SIT/UAT defects by identifying, documenting, and resolving issues, thereby enhancing software stability and performance.

Education

Bachelor of Technology - Electronics And Instrumentation Engineering

Kalinga Institute of Industrial Technology
Bhubaneswar
11-2019

Skills

  • Agile Project Management
  • Scrum Framework
  • Kanban Framework
  • Release Management
  • Change Management
  • Deployment Strategies
  • Problem Solving
  • Lean Methodology

    • Technical Skills -

  • Jira
  • Confluence
  • Microsoft Suite
  • Azure DevOps
  • Service Now

Certification

  • Certified Scrum Master
  • Certified SAFe Agilist 6.0
  • ITIL Foundations - V4 Edition
  • Microsoft Fundamentals (AZ-900)

Timeline

Customer Software Engineering Senior Analyst

Accenture
06.2022 - Current

Customer Software Engineering Analyst

Accenture
06.2021 - 05.2022

Application Development Associate

Accenture
06.2019 - 05.2021

Bachelor of Technology - Electronics And Instrumentation Engineering

Kalinga Institute of Industrial Technology

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Atishi Srivastava