Atit Lalani
Mumbai
Summary
Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Manager
PropNxT Asia Limited
Mumbai
01.2024 - Current
- Successfully managed the Primary Sales vertical, including Resale transactions, for Residential Segment, driving team success in meeting sales targets and cultivating talent.
Voice Coach
Teleperformance Global Services
Mumbai
03.2022 - 10.2023
- Focused on refining and elevating verbal and written abilities of clients resulting in improved communication skills.
- Enhanced communication skills through voice coaching, empowering clients and team members to effectively express themselves in both public presentations and everyday interactions.
- Managed new employee onboarding through comprehensive training programs, focusing on meeting CSAT/NPS and quality objectives as mandated by the organization.
Customer Service Advisor
Concentrix
08.2020 - 03.2022
- In my role as a Senior Customer Service Representative within the Retail Banking sector at one of the largest financial institutions in the United States, I played a vital role in assisting customers across various financial domains
Education
HSC - Computer Science
Lords Universal College
SSC -
St. Jerome Convent High School
Skills
- Cost Control
- Risk Management
- Systems implementation
- Strategic Planning
- Productivity Improvement
- Data Analysis
- Project development
- Root Cause Analysis
- Project Planning
- Project Management
- Performance Improvements
- Staff training and mentoring
Hobbies and Interests
- Reading
- Writing
- Gaming
Certification
- Fundamentals of Digital Marketing Certificate– Google Digital Garage.
- Certified Information Security & Ethical Hacker- Pristine Infosolutions
- Introduction to Modern Public Relations- Upgrad
- Foundations Of Business And Entrepreneurship- SkillFront
Timeline
Project Manager
PropNxT Asia Limited
01.2024 - Current
Voice Coach
Teleperformance Global Services
03.2022 - 10.2023
Customer Service Advisor
Concentrix
08.2020 - 03.2022
HSC - Computer Science
Lords Universal College
SSC -
St. Jerome Convent High School
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