Atlin Paul
Data Analyst
Hyderabad
Summary
Ambitious to always go beyond stakeholder expectations and deliver outcomes. A flexible & conclusive approach allows me to act on my initiatives. A Strategist with an ability to think out of box, expertise in Database Administration, ETL, Real time management, MIS, Scheduling, Planning & Stakeholder management. Willing to contribute industry best practices to improve customer and employee experience.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Data Support Analyst
Amazon Development Center
Hyderabad
01.2022 - Current
- Maintain Data Integrity and fix any blockers to data pipelines usin ETL tools.
- Database Administration to ensure access to confidential data is restricted.
- Plan and execute maintenance activity on AWS Redshift Clusters to ensure effective operation of database.
- Collaborate with stakeholders and provide timely assistance to their data requirement.
- Design and manage AWS Quicksight data visuals on behalf of stakeholders.
Workflow Analyst
Amazon Development Center
Hyderabad
01.2020 - 12.2022
- Responsible for managing workflow and analyzing workforce efficiency for employees though Global Command Center set up
- Continuous cross functional drive & governance to close loop the identified area of opportunity report and publish Business critical dashboards & process KPI metrics
- Efficiently managed short term planning for the site with 300 FTE & provided in-depth analysis on any metrics miss & shared future guidance on reducing such risks
- Allocated FTE for the site in such a was schedule efficiency is achieved in line with target
- Co-ordinating with service delivery leads, Headcount planners, Real time team, Training & Quality team to identify recruiting demand plans and efficiently manage volume allocated by the capacity planning team
- Participate on weekly & daily calls with the respective stakeholders
- Responsible for any ad-hoc business requirements/reports for the allocated site.
Realtime Analyst
Amazon Development Center
Hyderabad
01.2019 - 01.2020
- Effective management of service level agreements, Managing Real time metrics to meet KPI’s, workflow monitoring, regular interaction with several stakeholders such as Operations leads, Scheduling team, Training & quality team
- Responsible for Tier 1 support for any outages, and effective downtime management by communicating the impact details to partners globally
- Responsible for managing workflow and analyzing workforce efficiency for Employees through Global Command center setup
- Generate daily operational performance reports and associate contact center documenting
- Provided in-depth analysis and daily reports to management on Teams on trends Participate on weekly & daily calls with the clients and the other respective stakeholders
- Interact with other stakeholders like Work Management Groups, Technology & Network Services Team.
Customer Service Associate
Amazon Development Center
Hyderabad
07.2016 - 01.2019
- Interacting with international customers & addressing technical queries of inhouse products over phone, chats & emails
- Co-ordinating with internal teams to close loop escalated queries by the customers as per company’s policy
- Apart from regular deliverables, been part of agent upskilling learning & development projects
- Always been a consistent top performer in terms of achieving the target scores.
Assistant IT Support Engineer
Technet Solutions
Hyderabad
07.2015 - 07.2016
- Onsite IT Hardware & deployment for clients
- Providing tech support, performing PC repair and troubleshooting
- User hardware/software/peripheral support for organizations which have AMC
- Hardware procurement and asset management
- Advanced application support experience including support for Microsoft Office
- Interact with third party vendors, suppliers & contractors
- Physical replacement & RMA of IT hardware, server and network device parts
Education
Bachelor of Technology - Electrical & Electronics Engineering
Mahaveer Institute of Science & Technology
Hyderabad 06.2011 - 07.2015
Skills
Database support
undefinedHobbies
- Travelling.
- Binge watching series.
- Reading novels.
- Organize and participate in charitable events.
Timeline
Data Support Analyst
Amazon Development Center
01.2022 - Current
Workflow Analyst
Amazon Development Center
01.2020 - 12.2022
Realtime Analyst
Amazon Development Center
01.2019 - 01.2020
Customer Service Associate
Amazon Development Center
07.2016 - 01.2019
Assistant IT Support Engineer
Technet Solutions
07.2015 - 07.2016
Bachelor of Technology - Electrical & Electronics Engineering
Mahaveer Institute of Science & Technology
06.2011 - 07.2015
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