Atma Yadav
1135, Bala Ji Sadan, Sector 17 Gurgaon Haryana
Summary
Dynamic sales and service professional with over 8 years of experience in sales, customer service, and quality assurance across the automotive and retail industries proven ability to manage client relationship co-ordinate service operations and drive quality standards.
Skilled in customer engagement, problem - solving,and team collaboration.
Overview
9
9
years of professional experience
Work History
Sales Associate
Safdarjung motors pvt ltd
Gurgaon
01.2023 - Current
- Currently responsible for driving sales and assisting customers with vehicle purchase, ensuring an excellent customer experience.
- Collaborate with team members to meet and exceed sale target and provide post sale support.
- Built relationships with customers to encourage repeat business.
Retail Sales Associate
OLX Autos pvt Ltd
Gurgaon
10.2021 - 12.2023
- Supported retail operations and maintained high standards of customer service.
- Assisted in the buying and selling of vehicles, ensuring a smooth experience for customers.
- Devised and executed sales and marketing activities contributing to business growth.
- Operated point-of-sale systems accurately to process payments from customers.
Quality Analyst
Cars24 pvt Ltd
Gurgaon
09.2019 - 10.2021
- Conducted quality check on vehicle inspection and processed customer enquiries.
- Monitored service standards and provided to enhance operational efficiency.
- Conduct training session for a new employee showcasing leadership and monitoring abilities.
Service Coordinator
Fresh & honest cafe Ltd(Lavazza)
Gurgaon
05.2016 - 09.2019
- Co-ordinated service schedules and maintained effective communication between client and service team.
- Ensured service operations met company standard and client expectations.
- Maintained accurate records of service provided for each client.
- Handled incoming call and inquires from customer regarding service offered.
Education
LLB - Law
Tagore Pablic Law College, Rajasthan Jaipur
Rajashthan Jaipur 04-2024
Bachelor of Arts - Arts
Faizabad University
Utter Pradesh 11-2013
Bachelor of Aviation - Hospitality
Griffin Aviation Academy
Kolkata 12-2012
Skills
- Sales and Negotiation
- Customer service
- Quality assurance
- Problem solving
- Relationship management
- Project presentation
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
Sales Associate
Safdarjung motors pvt ltd
01.2023 - Current
Retail Sales Associate
OLX Autos pvt Ltd
10.2021 - 12.2023
Quality Analyst
Cars24 pvt Ltd
09.2019 - 10.2021
Service Coordinator
Fresh & honest cafe Ltd(Lavazza)
05.2016 - 09.2019
LLB - Law
Tagore Pablic Law College, Rajasthan Jaipur
Bachelor of Arts - Arts
Faizabad University
Bachelor of Aviation - Hospitality
Griffin Aviation Academy