A dynamic professional with 9.5 years of rich experience in Service Delivery Operation, possess excellent Interpersonal, Communication and Organizational skills with proven abilities of working in a cohesive team, possess excellent Customer Relationship Management Skills, Keen Customer Centric Orientation and abikity to interact effectively with personnel at all levels. Well experienced in people management. Hands on experience with CSI projects. Accomplished Service Management Professional skilled in building high-performing operational teams. Leads by example to motivate and engage driven staff for continued KPI achievement. Plans strategically to meet business budget, performance and quality goals.
Great communication skills
ITIL V 3 Foundation
DXC Kaizen Chamption Certified
ITIL V 3 Foundation