Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Courses Certifications
Timeline
Generic

Atri Ranjan Purkait

Kolkata

Summary

Strategic leader with extensive team management and operations experience. Skilled in training, mentoring, and developing high-performing teams to achieve organizational goals. Adept at resource planning, process improvements, and project delivery with strong problem-solving and stakeholder management capabilities.

Overview

15
15
years of professional experience

Work History

Group Lead

IMERIT Technology Services Pvt. Ltd.
Kolkata
08.2022 - Current
  • Lead and monitor team performance to achieve key objectives and maintain efficiency.
  • Mentor and coach team members, ensuring skill enhancement and professional growth.
  • Handle escalations, monitor KPIs, and ensure compliance with organizational standards.
  • Drive process improvements and foster a collaborative, positive work culture.
  • Partner with stakeholders to align project execution with business goals.

Team Lead

IMERIT Technology Services Pvt. Ltd.
Kolkata
08.2019 - 08.2022
  • Supervised and inspired teams to deliver operational excellence and improve productivity.
  • Conducted performance reviews and designed training programs to enhance team efficiency.
  • Supported quality control measures and monitored workflow to achieve consistent results.

Senior Associate

IMERIT Technology Services Pvt. Ltd.
Kolkata
03.2018 - 08.2019
  • Trained junior associates in operational procedures and compliance standards.
  • Managed data collection, visualization, and reporting for projects across different domains.
  • Supported seamless project execution through task coordination and quality checks.

Process Associate

Concentrix Daksh Services India Pvt. Ltd.
Kolkata
04.2017 - 12.2017
  • Provided inbound voice support to customers, resolving queries with professionalism.
  • Ensured customer satisfaction by meeting SLA and quality benchmarks.

Associate

Wipro Ltd.
Kolkata
12.2015 - 01.2017
  • Handled US-based medical billing projects, ensuring accurate claim processing.
  • Verified customer records, resolved discrepancies, and settled billing issues.
  • Delivered consistent support to maintain compliance and efficiency in healthcare services.

Process Associate

Tata Consultancy Services
Kolkata
12.2010 - 12.2012
  • Worked on a UK-based energy project involving electricity and gas meter services.
  • Coordinated meter installations, collected readings, and validated data accuracy.
  • Ensured timely updates to maintain client satisfaction and operational efficiency.

Education

Bachelor of Arts (B.A.) - Bengali Honors

University of Calcutta
07.2010

Skills

  • Leadership & People Management
  • Performance Monitoring & Reporting
  • Time & Task Management
  • Effective Communication
  • Problem-Solving & Decision-Making
  • Training & Development
  • Customer Focus & Escalation Handling
  • Stakeholder Collaboration
  • Process Compliance Assurance
  • Adaptability & Flexibility

Hobbies and Interests

  • Exploring new places and cultures
  • Travel vlogging
  • Photography
  • Storytelling through digital content

Languages

  • English, Fluent
  • Bengali, Native
  • Hindi, Fluent

Courses Certifications

  • Power BI - Certificate of Completion, 08/01/23
  • Data Analysis using Excel - Certificate of Completion, 06/01/24
  • AI Dashboards using Microsoft Power BI, 09/01/24
  • Introduction to Six Sigma, 12/01/24

Timeline

Group Lead

IMERIT Technology Services Pvt. Ltd.
08.2022 - Current

Team Lead

IMERIT Technology Services Pvt. Ltd.
08.2019 - 08.2022

Senior Associate

IMERIT Technology Services Pvt. Ltd.
03.2018 - 08.2019

Process Associate

Concentrix Daksh Services India Pvt. Ltd.
04.2017 - 12.2017

Associate

Wipro Ltd.
12.2015 - 01.2017

Process Associate

Tata Consultancy Services
12.2010 - 12.2012

Bachelor of Arts (B.A.) - Bengali Honors

University of Calcutta

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Atri Ranjan Purkait