Atri Ranjan Purkait
Kolkata
Summary
Strategic leader with extensive team management and operations experience. Skilled in training, mentoring, and developing high-performing teams to achieve organizational goals. Adept at resource planning, process improvements, and project delivery with strong problem-solving and stakeholder management capabilities.
Overview
15
15
years of professional experience
Work History
Group Lead
IMERIT Technology Services Pvt. Ltd.
Kolkata
08.2022 - Current
- Lead and monitor team performance to achieve key objectives and maintain efficiency.
- Mentor and coach team members, ensuring skill enhancement and professional growth.
- Handle escalations, monitor KPIs, and ensure compliance with organizational standards.
- Drive process improvements and foster a collaborative, positive work culture.
- Partner with stakeholders to align project execution with business goals.
Team Lead
IMERIT Technology Services Pvt. Ltd.
Kolkata
08.2019 - 08.2022
- Supervised and inspired teams to deliver operational excellence and improve productivity.
- Conducted performance reviews and designed training programs to enhance team efficiency.
- Supported quality control measures and monitored workflow to achieve consistent results.
Senior Associate
IMERIT Technology Services Pvt. Ltd.
Kolkata
03.2018 - 08.2019
- Trained junior associates in operational procedures and compliance standards.
- Managed data collection, visualization, and reporting for projects across different domains.
- Supported seamless project execution through task coordination and quality checks.
Process Associate
Concentrix Daksh Services India Pvt. Ltd.
Kolkata
04.2017 - 12.2017
- Provided inbound voice support to customers, resolving queries with professionalism.
- Ensured customer satisfaction by meeting SLA and quality benchmarks.
Associate
Wipro Ltd.
Kolkata
12.2015 - 01.2017
- Handled US-based medical billing projects, ensuring accurate claim processing.
- Verified customer records, resolved discrepancies, and settled billing issues.
- Delivered consistent support to maintain compliance and efficiency in healthcare services.
Process Associate
Tata Consultancy Services
Kolkata
12.2010 - 12.2012
- Worked on a UK-based energy project involving electricity and gas meter services.
- Coordinated meter installations, collected readings, and validated data accuracy.
- Ensured timely updates to maintain client satisfaction and operational efficiency.
Education
Bachelor of Arts (B.A.) - Bengali Honors
University of Calcutta
07.2010
Skills
- Leadership & People Management
- Performance Monitoring & Reporting
- Time & Task Management
- Effective Communication
- Problem-Solving & Decision-Making
- Training & Development
- Customer Focus & Escalation Handling
- Stakeholder Collaboration
- Process Compliance Assurance
- Adaptability & Flexibility
Hobbies and Interests
- Exploring new places and cultures
- Travel vlogging
- Photography
- Storytelling through digital content
Languages
- English, Fluent
- Bengali, Native
- Hindi, Fluent
Courses Certifications
- Power BI - Certificate of Completion, 08/01/23
- Data Analysis using Excel - Certificate of Completion, 06/01/24
- AI Dashboards using Microsoft Power BI, 09/01/24
- Introduction to Six Sigma, 12/01/24
Timeline
Group Lead
IMERIT Technology Services Pvt. Ltd.
08.2022 - Current
Team Lead
IMERIT Technology Services Pvt. Ltd.
08.2019 - 08.2022
Senior Associate
IMERIT Technology Services Pvt. Ltd.
03.2018 - 08.2019
Process Associate
Concentrix Daksh Services India Pvt. Ltd.
04.2017 - 12.2017
Associate
Wipro Ltd.
12.2015 - 01.2017
Process Associate
Tata Consultancy Services
12.2010 - 12.2012
Bachelor of Arts (B.A.) - Bengali Honors
University of Calcutta
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