Atri Ranjan Purkait

• Monitored team performance and reported on metrics.
• Generated and shared comprehensive and detailed reports about team performance, mission-related objectives and deadlines.
• Provided customer service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.
• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
• Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
• Delivered quality service with friendly and professional demeanor.
• Assisted with team recruitment, interviewing and onboarding.

• Inspired and managed teams in operational improvements, increasing overall productivity.
• Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency

Engaged as Senior Associate in executing document verification tasks for SheerID project.

Functioned as Associate in United Health Group project, tasked with resolving health insurance claims.

I joined as a BPO Trainee and was promoted to Process Associate within a year due to strong performance. I worked on the UK-based NPOWER project, coordinating meter installations, validating readings, and verifying meter details to ensure accurate and efficient service delivery.