Attamohin Dalal

• Team Leader with at least one year of expertise managing a group of 12 professionals.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Educated staff on organizational mission and goals to help employees achieve success.
• Devised and implemented processes and procedures to streamline operations.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated customer needs and feedback to drive product and service improvements.
• Assisted the support department in rerouting connects by automating tasks and producing customer-facing self-help resources.
• Aid in enhancing the brand's reputation.
• Having been a successful trainer in the past, the department gave me the chance to oversee the whole Training Process. New Product Training plan was created right away, and supporting documentation was completed. With continuous retrospective analysis, the training function was greatly enhanced.

• Worked on creating plans and methods to improve the efficiency of the service department using a variety of data, including surveys, customer satisfaction reports, and complaint logs.
• Giving staff members monthly feedback to help them raise their quality ratings and provide a better customer experience.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Set and enforced performance and quality standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Provided continuous evaluation and feedback to the employees.
• Developed the LMS modules to automate the Training program.

• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved concerns with products or services to help with retention and drive sales.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Achieved a remarkable CGPA of 9.2, a testament to my dedication to academic excellence and relentless pursuit of knowledge. Leveraging my competitive spirit, I consistently pushed myself to excel, resulting in a prestigious placement within the top 3 ranking of my department.