Overview
Work History
Education
Skills
Websites
Technical Profile
Languages
Timeline
Generic
ATUL

ATUL

New Delhi

Overview

6
6
years of professional experience

Work History

Senior Application Support Engineer

Ocrolus East Pvt Ltd
New Delhi
12.2022 - 06.2023
  • Spearhead application support initiatives, ensuring smooth operations and resolving technical issues promptly
  • Utilize Grafana, Redash, RabbitMQ, Kubernetes, to monitor system performance, analyze data, and troubleshoot issues effectively
  • Collaborate with cross-functional teams to optimize software performance and enhance user experience
  • Writing SQL queries to retrieve data from the databases and tables and also writing queries to update/delete records as per the requirement
  • Writing SQL queries in redash as per the requirement received from the client
  • Provide exceptional customer service by promptly addressing and resolving client concerns
  • Maintain comprehensive documentation and logs for issue tracking and knowledge sharing.

Application Support Engineer

NAVIA SMART HEALTH
05.2020 - 11.2022
  • Provided comprehensive application support across web, iOS, and Android platforms, ensuring optimal user experience and satisfaction
  • Troubleshot and diagnosed issues, effectively collaborating with cross-functional teams to facilitate timely resolutions
  • Led a team of 4 members, overseeing their performance and ensuring efficient support delivery
  • Worked closely with the testing team to rigorously test software releases, ensuring minimal bugs and optimal system performance upon deployment
  • Conducted remote sessions with users, including doctors and patients, to identify and analyze issues, pinpointing specific APIs causing problems
  • Maintained detailed issue tracker reports and other relevant documentation for improved understanding and knowledge sharing within the team
  • Utilized JIRA to log and track reported issues, ensuring a systematic and organized approach to problem-solving
  • Using sql to find the logs and also writing the queries to resolve user queries.

Software Engineer

Tecnics Integration Technologies Private Limited
05.2017 - 05.2020
  • Providing comprehensive application support as a support engineer, resolving issues and identifying root causes for efficient solutions
  • Collaborating with development teams and ensuring timely updates to clients, maintaining effective communication throughout
  • Conducting remote sessions with users to diagnose and understand complex problems and ensure satisfactory resolutions
  • Managing issue tracking and utilizing JIRA to log and track reported issues
  • Played a key role in implementing paperless projects and delivering training to government employees
  • Writing SQL queries to fetch the data of government client and to update the flags in the database.

Education

GNIIT -

NIIT
01.2016

B.COM -

India Gandhi National Open University - New Delhi
01.2016

Skills

  • JIRA
  • Application Support
  • Software Testing
  • Documentation and Reporting

Technical Profile

Application Support Engineer, Application Support, Grafana, Redash, RabbitMQ, SQL

Languages

  • English
  • Hindi

Timeline

Senior Application Support Engineer

Ocrolus East Pvt Ltd
12.2022 - 06.2023

Application Support Engineer

NAVIA SMART HEALTH
05.2020 - 11.2022

Software Engineer

Tecnics Integration Technologies Private Limited
05.2017 - 05.2020

GNIIT -

NIIT

B.COM -

India Gandhi National Open University - New Delhi

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