ATUL

New Delhi

Overview

years of professional experience

Ocrolus East Pvt Ltd

New Delhi

12.2022 - 06.2023

Spearhead application support initiatives, ensuring smooth operations and resolving technical issues promptly
Utilize Grafana, Redash, RabbitMQ, Kubernetes, to monitor system performance, analyze data, and troubleshoot issues effectively
Collaborate with cross-functional teams to optimize software performance and enhance user experience
Writing SQL queries to retrieve data from the databases and tables and also writing queries to update/delete records as per the requirement
Writing SQL queries in redash as per the requirement received from the client
Provide exceptional customer service by promptly addressing and resolving client concerns
Maintain comprehensive documentation and logs for issue tracking and knowledge sharing.

NAVIA SMART HEALTH

05.2020 - 11.2022

Provided comprehensive application support across web, iOS, and Android platforms, ensuring optimal user experience and satisfaction
Troubleshot and diagnosed issues, effectively collaborating with cross-functional teams to facilitate timely resolutions
Led a team of 4 members, overseeing their performance and ensuring efficient support delivery
Worked closely with the testing team to rigorously test software releases, ensuring minimal bugs and optimal system performance upon deployment
Conducted remote sessions with users, including doctors and patients, to identify and analyze issues, pinpointing specific APIs causing problems
Maintained detailed issue tracker reports and other relevant documentation for improved understanding and knowledge sharing within the team
Utilized JIRA to log and track reported issues, ensuring a systematic and organized approach to problem-solving
Using sql to find the logs and also writing the queries to resolve user queries.

Tecnics Integration Technologies Private Limited

05.2017 - 05.2020

Providing comprehensive application support as a support engineer, resolving issues and identifying root causes for efficient solutions
Collaborating with development teams and ensuring timely updates to clients, maintaining effective communication throughout
Conducting remote sessions with users to diagnose and understand complex problems and ensure satisfactory resolutions
Managing issue tracking and utilizing JIRA to log and track reported issues
Played a key role in implementing paperless projects and delivering training to government employees
Writing SQL queries to fetch the data of government client and to update the flags in the database.

NIIT

01.2016

India Gandhi National Open University - New Delhi