ATUL
New Delhi
Overview
6
6
years of professional experience
Work History
Senior Application Support Engineer
Ocrolus East Pvt Ltd
New Delhi
12.2022 - 06.2023
- Spearhead application support initiatives, ensuring smooth operations and resolving technical issues promptly
- Utilize Grafana, Redash, RabbitMQ, Kubernetes, to monitor system performance, analyze data, and troubleshoot issues effectively
- Collaborate with cross-functional teams to optimize software performance and enhance user experience
- Writing SQL queries to retrieve data from the databases and tables and also writing queries to update/delete records as per the requirement
- Writing SQL queries in redash as per the requirement received from the client
- Provide exceptional customer service by promptly addressing and resolving client concerns
- Maintain comprehensive documentation and logs for issue tracking and knowledge sharing.
Application Support Engineer
NAVIA SMART HEALTH
05.2020 - 11.2022
- Provided comprehensive application support across web, iOS, and Android platforms, ensuring optimal user experience and satisfaction
- Troubleshot and diagnosed issues, effectively collaborating with cross-functional teams to facilitate timely resolutions
- Led a team of 4 members, overseeing their performance and ensuring efficient support delivery
- Worked closely with the testing team to rigorously test software releases, ensuring minimal bugs and optimal system performance upon deployment
- Conducted remote sessions with users, including doctors and patients, to identify and analyze issues, pinpointing specific APIs causing problems
- Maintained detailed issue tracker reports and other relevant documentation for improved understanding and knowledge sharing within the team
- Utilized JIRA to log and track reported issues, ensuring a systematic and organized approach to problem-solving
- Using sql to find the logs and also writing the queries to resolve user queries.
Software Engineer
Tecnics Integration Technologies Private Limited
05.2017 - 05.2020
- Providing comprehensive application support as a support engineer, resolving issues and identifying root causes for efficient solutions
- Collaborating with development teams and ensuring timely updates to clients, maintaining effective communication throughout
- Conducting remote sessions with users to diagnose and understand complex problems and ensure satisfactory resolutions
- Managing issue tracking and utilizing JIRA to log and track reported issues
- Played a key role in implementing paperless projects and delivering training to government employees
- Writing SQL queries to fetch the data of government client and to update the flags in the database.
Education
GNIIT -
NIIT
01.2016
B.COM -
India Gandhi National Open University - New Delhi
01.2016
Skills
- JIRA
- Application Support
- Software Testing
- Documentation and Reporting
Technical Profile
Application Support Engineer, Application Support, Grafana, Redash, RabbitMQ, SQL
Languages
- English
- Hindi
Timeline
Senior Application Support Engineer
Ocrolus East Pvt Ltd
12.2022 - 06.2023
Application Support Engineer
NAVIA SMART HEALTH
05.2020 - 11.2022
Software Engineer
Tecnics Integration Technologies Private Limited
05.2017 - 05.2020
GNIIT -
NIIT
B.COM -
India Gandhi National Open University - New Delhi