Atul Arya
Bhopal
Summary
Dynamic management executive with over a decade of successes in catapulting revenues, growing market share and building highly profitable account bases for diverse organizations. Strategic in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission, policies, procedures and service standards.
Overview
15
15
years of professional experience
Work History
Executive Manager
Hotel Amer Palace
Bhopal
06.2022 - Current
- Working as Hotel Manager, Budgeting, Forecasting, Planning, Reporting, Auditing, Training & Development, Sales & Marketing
- Developed and implemented strategic plans to meet organizational objectives.
- Analyzed financial data and developed budget projections for the executive team.
- Created short-term and long-term goals to ensure successful operations.
- Ensured compliance with company policies and procedures in all areas of business operations.
- Provided leadership to ensure high standards of customer service were met or exceeded.
- Conducted regular meetings with department heads to review progress on strategic objectives.
- Oversaw the development of new products and services from concept through launch.
- Monitored market trends, competitive activities, customer feedback, and industry developments.
- Identified training needs for staff members in order to improve their job performance.
- Oversaw department operations to align priorities and resources with organizational objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
Accommodation Manager/Operations Manager
Hotel Amer Palace
Bhopal
09.2017 - 05.2022
- Head of the Room Division (Front Office, Revenue Management, House Keeping, Sales & Marketing),
- Organized monthly meetings with department heads to review performance metrics.
- Assisted in the organization of special events and promotions to increase occupancy rates.
- Ensured that all guest rooms were properly maintained, cleaned and stocked with necessary supplies.
- Supervised a team of front desk agents, housekeepers, maintenance staff and other personnel.
- Developed training programs to educate employees on customer service excellence principles.
- Managed the budget for hotel accommodations and forecasted future needs.
- Implemented strategies to maximize revenue potential from room bookings.
- Participated in sales calls and meetings with corporate accounts.
- Generated promotional materials such as brochures, flyers.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
Front Office Manager
Hotel Amer Palace
Bhopal
08.2016 - 08.2017
- Forecasting, Managing Online Room Management & Distribution, Out Station Sales & Marketing & Online Travel Agents, Travel Agents,
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Analyzed business performance data and forecasted business results for upper management.
Manager-Operations
Jalsa Banquets Pvt Ltd
Indore
07.2015 - 04.2016
- Developed, implemented, and enforced operational policies and procedures.
- Monitored performance metrics to identify areas of improvement in operational efficiency.
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Collaborated with senior management on strategic planning initiatives.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Analyzed customer feedback to identify opportunities for process optimization.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Established quality assurance standards across all departments within the organization.
- Ensured compliance with applicable laws, regulations, and industry standards.
- Created reports that tracked key performance indicators related to operations objectives.
- Recruited, hired, trained, coached, evaluated, and terminated personnel as necessary.
- Established partnerships with external organizations such as customers or vendors for mutual benefit.
- Delegated work to staff, setting priorities and goals.
Front Office Manager
S47 Hotel
Rau-Indore
07.2013 - 06.2015
- Head Of the Room Division (Front Office & House Keeping),
- Reporting to Management,
- Forecasting, Planning, Reporting, Auditing,
- Managing TripAdvisor,
- Online Room Management & Distribution,
- In-house Sales & Marketing & Online Travel Agents, Travel Agents,
- Training,
- Guest Relations,
- Team management,
- Worked in Project Team (Department Set-up, SOPs, PMS set-up, Recruitment, Training, Online Promotions)
Guest Service Executive – Front Office
Lemon Tree Hotel
Indore
10.2011 - 06.2013
- Shift In-Charge,
- Handling Reservations,
- Maintaining Guest Relations,
- Team Management,
- Auditing & monitoring,
- Reports to HM & EM,
- Conducting Trainings,
Sr. Guest Service Officer
Sayaji Hotels Ltd.
Indore
11.2008 - 11.2009
- Floor Manager,
- Floor’s Front office, room service & Housekeeping in-charge,
- Guest Relations,
- Team management,
- Room & floor management,
- Auditing & monitoring
Education
Executive M.B.A. (Travel, Tourism & Hospitality management) -
Global Open University
01.2010
B.Sc. in Hospitality and Hotel Administration -
Institute of Hotel Management and Catering Technology
01.2007
Higher Secondary -
Bright Convent School
01.2004
High School -
Bright Convent School
01.2002
Skills
- Budget Planning
- Goal Setting
- Performance Evaluation
- Resource Allocation
- Workflow Management
- Staff Training
- Quality Assurance
- Customer Retention
- Sales Tracking
- Revenue Generation
- Customer Service Management
- Business Forecasting
- Recruitment and Hiring
- Employee Development
- Inventory Management
- Revenue Forecasting
- Marketing Strategies
Timeline
Executive Manager
Hotel Amer Palace
06.2022 - Current
Accommodation Manager/Operations Manager
Hotel Amer Palace
09.2017 - 05.2022
Front Office Manager
Hotel Amer Palace
08.2016 - 08.2017
Manager-Operations
Jalsa Banquets Pvt Ltd
07.2015 - 04.2016
Front Office Manager
S47 Hotel
07.2013 - 06.2015
Guest Service Executive – Front Office
Lemon Tree Hotel
10.2011 - 06.2013
Sr. Guest Service Officer
Sayaji Hotels Ltd.
11.2008 - 11.2009
Executive M.B.A. (Travel, Tourism & Hospitality management) -
Global Open University
B.Sc. in Hospitality and Hotel Administration -
Institute of Hotel Management and Catering Technology
Higher Secondary -
Bright Convent School
High School -
Bright Convent School
Similar Profiles
Chetan JharwalChetan Jharwal
General Manager at Hotel PS Royal Heritage,AmerGeneral Manager at Hotel PS Royal Heritage,Amer
HEba AbdelhadiHEba Abdelhadi
Assistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suitesAssistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suites
Jessica RogersJessica Rogers
Cocktail Waitress at Palace Casino And HotelCocktail Waitress at Palace Casino And Hotel
Shivanshu GourShivanshu Gour
Site Reliability Engineer 2 at BottomlineSite Reliability Engineer 2 at Bottomline
Purvi KhandelwalPurvi Khandelwal
Cybersecurity Intern at The Red UsersCybersecurity Intern at The Red Users