ATUL CHAUHAN
JAISINGHPUR
Summary
Dynamic leader with a proven track record in creative problem-solving and effective management, seeking to leverage expertise in a challenging leadership role within a forward-thinking organization. Committed to optimizing resource utilization and driving maximum profitability through strategic oversight and innovative solutions. Strong supervisory and administrative skills contribute to fostering mutual growth and success in a collaborative environment. Passionate about guiding teams toward achieving shared goals while continuously enhancing operational efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Jio Center
05.2022 - Current
- Led team to enhance customer satisfaction through effective conflict resolution and proactive support.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Implemented new customer feedback system to identify areas for service improvement.
- Streamlined communication processes between departments to ensure timely issue resolution.
- Monitored performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
- Coordinated scheduling and staffing to optimize resource allocation during peak hours.
- Analyzed customer inquiries data to identify trends and adapt service strategies accordingly.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created, prepared, and delivered reports to various departments.
- Achieved significant improvement in team performance through targeted coaching and development plans.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
- Collaborated with IT department to implement new CRM system, enhancing data management and customer interaction tracking.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
LAC and Cluster Engineer
CONNECT BROADBAND
08.2018 - 04.2022
- Monitored FTTX, DSL, and WBB operations within designated territory.
- Executed installation and fault repair of broadband connections to ensure reliable service delivery.
- Generated comprehensive MIS reports utilizing advanced Excel formulas.
- Executed updates for data processing and feeder pair configurations in Oracle systems.
- Oversaw vendor management and auditing processes for teams in Amritsar zone, including regions of Rajasansi, Fatehgarh Churiyan, Jandiala Gururayya, Beas, Mudkizira, Sarhalinausherapannua, & Patti.
- Compiled and analyzed quality and auditor data monthly in PowerPoint presentations.
- Oversaw installation processes, ensuring compliance with complaint and repeat rates while achieving fault resolution within SLA across job area.
- Conducted audits of vendor FTTV rollouts, ensuring compliance with operational standards.
- Analyzed top recurring faults and implemented permanent solutions.
- Facilitated training sessions for vendor teams on configuring GPON and WBB routers.
Diesel & EB coordinator
Pratap Technocrats pvt Lmt.
11.2017 - 08.2018
- Diesel distribution of jalandhar cluster as decided target.
- Ensure proper compliance of diesel filling and swapping.
- Day to day diesel tracker activity & co-ordination with filler at various city (nakodar, bhogpur, phagwara, nawanshar, ropar & jalandhar).
- Checking bill process & bill Validation.
- For bill correction escalate the issue with sub. Division.
WDSE
VIDEOCON CONNECT BROADBAND
08.2016 - 10.2017
- Monitored WBB, FTTH, and EOC operations within JAL zone.
- Executed presaf processes for WBB, FTTH, and EOC projects.
- Configured and tested ONT and CPE installations to ensure reliable service delivery.
- Managed a team of 26 field engineers to ensure timely completion of engineering tasks and maintain quality standards.
- Managed service delivery across four districts, ensuring operational efficiency in Kapurthala, Hoshiarpur, Jalandhar, and Nawanshahr through three service centers.
- Facilitated team engagement initiatives to enhance collaboration and morale.
- Executed installation and fault repair of broadband connections to ensure reliable service delivery.
- Generated comprehensive MIS reports utilizing advanced Excel formulas.
- Facilitated comprehensive training programs for new employees.
Fashion Consultant Advisor
Dynamic Beneficial Accord pvt.Ltd.
06.2013 - 07.2016
- Analyze business problems and provide solutions.
- Participate with peers and represent the business on project teams.
- Take Ownership of projects from beginning to end.
- Effective communication skills with the ability to communicate complex ideas.
- Strong analytical skills, ability to identify problems and provide solution.
- Manage a team and participate in team project planning.
- Give training to employees regarding universal system.
Education
B.tech -
KC College of Engg. & IT Nawanshahr
10+2 - non-medical
Aim Academy sen.sec. School jaisinghpur
Matric - undefined
Govt. sen.sec.school lambagaon
Skills
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
- Positive Attitude, Confidence, Sincerity & Dedication, hardworking
- Problem-solving
- Customer service
- Team building and leadership
- Multitasking and organization
- Time management
Project Undertaken:
Full wave rectifier, Home Security System using Electronic Access Control.
Languages
Languages Known: Hindi, English & Punjabi
Timeline
Customer Service Supervisor
Jio Center
05.2022 - Current
LAC and Cluster Engineer
CONNECT BROADBAND
08.2018 - 04.2022
Diesel & EB coordinator
Pratap Technocrats pvt Lmt.
11.2017 - 08.2018
WDSE
VIDEOCON CONNECT BROADBAND
08.2016 - 10.2017
Fashion Consultant Advisor
Dynamic Beneficial Accord pvt.Ltd.
06.2013 - 07.2016
10+2 - non-medical
Aim Academy sen.sec. School jaisinghpur
Matric - undefined
Govt. sen.sec.school lambagaon
B.tech -
KC College of Engg. & IT Nawanshahr
Hobbies:
Listening Bollywood & pahari music, Playing chess.
Industrial Trainings:
- 2 Months training in Bharat Sanchar Nigam Limited (BSNL).
- 6 Months training in Videocon connect broadband at Jalandhar.
Disclaimer
I hereby certify that the above stated information is authentic as per my knowledge (ATUL CHAUHAN)