Atul Chhabra
Karnal
Summary
Experienced Service Manager with a robust background in optimizing operations and enhancing customer service to drive business growth. Demonstrated expertise in leading teams to boost productivity and implement strategic initiatives that improve operational efficiency. Notable achievements include a significant increase in customer satisfaction ratings and streamlined processes that reduced costs. Career aspirations focus on further developing team capabilities and expanding service excellence.
Overview
14
14
years of professional experience
Work History
Branch Service Manager
IFB Industries Ltd
Karnal
03.2024 - Current
- Responsible for customer service operations and branch profitability.
- Collaborated across departments to develop strategies that would help drive better outcomes.
- Developed customer service policies and procedures to ensure high quality of service.
- Created effective business plans to focus strategic decisions on long-term objectives.
Entrepreneur
Team On Task Pvt. Ltd
Karnal
07.2020 - 10.2023
- Started a Service Company for consumer electronics service.
- Worked as an authorized service center for Haier, Lloyd, Whirlpool, and Eureka Forbes.
Zonal Service Manager
Livpure Pvt. Ltd
06.2015 - 06.2020
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions with 98% SLA adherence
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty in the form of AMC
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Headed a team of 11 Area Service Managers across 4 states of Northern India
Area Service Manager
Videocon Industries Ltd
Ludhiana
07.2013 - 06.2015
- Implemented process and cost-saving initiatives to enhance operational efficiencies
- Monitored regional service operations to confirm compliance with industry standards
- Directed and managed team of 20+ service technicians & 6 service centers in regional capacity
- Planned and implemented strategies for improving customer service and satisfaction across region
Territory Service Manager
Bharti Airtel Limited
Ludhiana
07.2012 - 07.2013
- Troubleshot service operations for Airtel DTH to increase profitability and bring positive organizational change
- Established schedules to improve service and reduce overall costs by 30% in my territory, promoting customer satisfaction and hence customer retention
- Awarded as the Most Promising Territory Manager during my tenure in the company
Technical Executive
Sun Direct Tv Pvt. Ltd
11.2010 - 07.2012
- Maintained 98% SLAs, reducing customer churning, enhancing customer retention and troubleshooting of technical queries related to Sun TV DTH Service
Education
Post Graduate Diploma - Embedded and VLSI Design
Center For Development of Advance Computing
CDAC,Noida06.2010
Bachelor of Technology - Electronics & Communication
Swami Parmanand College of Engineering & Technology
Jalandhar05.2009
12th - CBSE
Prakash Public School
Karnal03.2005
10th - CBSE
Prakash Public School
Karnal03.2003
Skills
- Customer service
- Business planning
- Team management
- Service level agreements
- Operational efficiency
- Performance monitoring
- Budget management
- Staff training and development
- Customer retention
- Cross-functional coordination
- Revenue generation
- Planning and coordination
Hobbies and Interests
- Cooking
- Music
- Travel
- Graphic Designing
- Website Building
Personal Information
- Father's Name: Ramesh Kumar Chhabra
- Date of Birth: 10/07/87
- Gender: Male
- Marital Status: Married
Timeline
Branch Service Manager
IFB Industries Ltd
03.2024 - Current
Entrepreneur
Team On Task Pvt. Ltd
07.2020 - 10.2023
Zonal Service Manager
Livpure Pvt. Ltd
06.2015 - 06.2020
Area Service Manager
Videocon Industries Ltd
07.2013 - 06.2015
Territory Service Manager
Bharti Airtel Limited
07.2012 - 07.2013
Technical Executive
Sun Direct Tv Pvt. Ltd
11.2010 - 07.2012
Post Graduate Diploma - Embedded and VLSI Design
Center For Development of Advance Computing
Bachelor of Technology - Electronics & Communication
Swami Parmanand College of Engineering & Technology
12th - CBSE
Prakash Public School
10th - CBSE
Prakash Public School
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