ATUL DEEP

Liberty Global Communication - Amsterdam

· Handling end to end responsibility to deliver Project from inception to Go-To-Market.

· Working on planning Project scope, Project schedule, Project budget, Resources and ensuring delivery within estimated scope, schedule, budget and resource.

· To handle communicate effectively between internal and external stakeholder and business.

· To lead project team in understanding client’s requirement, creation of HLS/HLSA/SOW & agreed Quality parameters & Project success definition.

· Creating an environement to facilitate and adopt improvements on the existing process to deliver quality solutions more effectively.

· Working on publishing status report to Management (this includes key financial metrics in weekly status report - approved budget days, days burnt to-date, Scope of work).

· Coordinating feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience.

· Building positive and productive working relationships with customers and also within team for business growth.

Optus Telecommunication – Sydney

· Handling end to end responsibility to deliver Project from inception to Go-To-Market.

· Working on planning Project scope, Project schedule, Project budget, Resources and ensuring delivery within estimated scope, schedule, budget and resource.

· To handle communicate effectively between internal and external stakeholder and business.

· Responsible for all the 3 streams (ITSM/ITOM/CNO) within Optus product structure. Discussing E2E requirements with ESM Board/Change Management & Business Analysts To lead project team in understanding client’s requirement, creation of HLS/HLSA/SOW & agreed Quality parameters & Project success definition.

· Creating an environment to facilitate and adopt improvements on the existing process to deliver quality solutions more effectively.

· Working on publishing status report to Management (this includes key financial metrics in weekly status report - approved budget days, days burnt to-date, Scope of work). Coordinating feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience.

· Building positive and productive working relationships with customers and also within team for business growth.

· Support PM tools (Jira/HP QC/Confluence/Agile Charts/Basic Scrum Boards).

Vodafone

• Deployed at Vodafone Pune for "Siebel CRM Implementation & Transformation Project for 28 circles within India”.

• Core PM for Project Delivery/ UAT Roll Out/ Firewall Implementation/ Defect Management/ Siebel CRM Implementation (Pan India).

• Responsible for delivery roll out & implementation for all the surrounding Systems - USSD, IVR, SMS, My Vodafone, Mobile CRM, Mobile App, Website, Billing etc, Vendor Software's, Vendor Portals.

• To manage the following - Project Management, Stakeholder Management, Project Planning, Project Control, Risk Management & following up with the relevant stakeholders for execution & implementation of deliverable.

• To ensure each circle’s roll-out is within timelines & there are no over-runs budgets wise.

• Client Management (Internal) & overall stakeholder management (internal & external customers).

• To conduct weekly meeting with Customer on the status of the Project.

• To co-ordinate with UAT team/Partners/Development Team/ Client on defects tracking & closure.

• To provide defect analysis & resolution on defects from SIT & UAT Team.

• To validate test scenario & cases prepared by Testing Team & sign-off.

• To conduct F2F sessions with “testing teams” to facilitate in-depth understanding of business process & final requirements.

• To plan deep-dive sessions with business/ Training/ Change Management teams on the E2E CRM flow.

• To conduct regular meetings with business on any issues identified during PLC cycle.

Vodafone

• Deployed at Vodafone Pune for "Siebel CRM Implementation & Transformation Project for 28 circles within India”.

• Core PM for Project Delivery/ UAT Roll Out/ Firewall Implementation/ Defect Management/ Siebel CRM Implementation (Pan India).

• Responsible for delivery roll out & implementation for all the surrounding Systems - USSD, IVR, SMS, My Vodafone, Mobile CRM, Mobile App, Website, Billing etc, Vendor Software's, Vendor Portals.

• To manage the following - Project Management, Stakeholder Management, Project Planning, Project Control, Risk Management & following up with the relevant stakeholders for execution & implementation of deliverable.

• To ensure each circle’s roll-out is within timelines & there are no over-runs budgets wise.

• Client Management (Internal) & overall stakeholder management (internal & external customers).

• To conduct weekly meeting with Customer on the status of the Project.

• To co-ordinate with UAT team/Partners/Development Team/ Client on defects tracking & closure.

• To provide defect analysis & resolution on defects from SIT & UAT Team.

• To validate test scenario & cases prepared by Testing Team & sign-off.

• To conduct F2F sessions with “testing teams” to facilitate in-depth understanding of business process & final requirements.

• To plan deep-dive sessions with business/ Training/ Change Management teams on the E2E CRM flow.

• To conduct regular meetings with business on any issues identified during PLC cycle.

Committee member for all Etisalat Product (IPTV/CRM/SMS/USSD/IVR/APP) Launches from PMO, CS & Revenue perspective.

• To lead Programs & Projects from IPTV/CC/BO/Retail/SME/Retention/Collection in order to ensure continuous focus on organization re-modeling.

• To steer Projects in fields like IPTV/Siebel CRM/Billing, Self-help channels like USSD/SMS/IVR, Web/Digital Applications, Call Centre, Reporting, Business Intelligence, Broadcast Systems, and Internet Data Networks & Set-Top-Box.

• To design strategy & build roadmap for IPTV/CRM/Processes/Touch Point/App/Self Help & many other applications.

• To create BRD/FRS/CR documents for new project/process/change as per business needs.

• To design & update existing Business Process based on requirements & to seek sign-off from business.

• To drive the daily activities of the PMO & work closely with internal/ external project managers and consultants to drive and deliver defined project outcomes.

• To ensure a smooth transition of project investments into operations.

• To conduct regular meetings with business on any issues identified during the project life cycle to avoid delay and get appropriate response from business

• Track BRD/RMD & provide project status, timeline and ensure that objectives are met, and issues are managed appropriately.

• Identify any ‘quick win’ areas to enhance/improve product organically and with rapid deployment

• To provide walkthrough of requirements to the delivery team & to provide insight of business requirements.

• To conduct regular sessions with Business/Testing/Development Team to ensure all concerns & issues are addressed to avoid delay in implementation & project timelines.

• To assure projects are completed within schedule and cost objectives.

• To collate qualitative/quantitative information (Revenue benefit) on project performance for management.

• Ensure risks, issues and dependencies are being recorded, monitored & minimized for successful delivery.

• To work with support teams to identify problems & gather feedback to run optimized projects.

• To present end to end design walkthrough to the management.

• To make sure Change Control & Roll Out Process is in place & management is in sync.

• Present Design Walkthrough session with business stakeholders on the overview of the end to end design that would be implemented. All the concerns and queries are tracked and closed

• Acting as the initial point of escalation for operational service issues.

• To check revenue leakage, process gaps, Identification & analysis of software defects.

• UAT project planning, software & complete product life cycle.

• To conduct session with UAT Team to provide end to end overview of the requirements & business processes.

• Provide assistance to clarify the queries raised by testing teams & components teams during the implementation life cycle.

• To validate SIT and UAT Test scenario and Test case preparation. Ensure all the requirements are addressed in the Testing phases.

• Documentation of UAT Test Scenarios, Test Cases & Test Scripts, Bug reporting, artifacts.

• To prepare cost benefit analysis against each DM/CR/ Configurational change.

• Finalized Project's & Proposal's, which added an annual saving of 2.5 Million Dhs/Month.

Driving Business to achieve best product by attending Go-To-Market & IT workshops.

• To Lead Pan-India Design & Re-engineering meetings for continuous improvements.

• Steering Projects/Process/UAT from Inception to Production deployment.

• Change Management & Support activities for newly launched Products/Processes.

• Documentation of BRD & FRS based on workshops & F2F meetings & transform them to business process with added revenue advantage.

• Liaison between the Dev & UAT teams throughout the PLC.

• Assist/guide SIT & UAT Teams to streamline business requirements & final deployment.

• Lead & resolve complex queries/conflicts between testing, component & business teams.

• Conflict management/disputes/problem solving among stakeholders.

• To Assist in Warranty & Post Go Live Activities.

• Extending operational support for new product launch & Operations.

• Single Point of contact for all UAT's & Process related matters.

• To modify & tweak upcoming IT releases to meet each circle's requirement.

• To assist & guide Training Team for new product/project roll outs.

• Automate existing process by raising requirements to IT (in form of Demands/CR) & also by tweaking system configuration.

• Worked on 15+ Automation projects, which reduced Manpower/Provisioning Cost & TAT & resulted in better CSAT/TNPS.

• To prepare SOP and process documents as per expectations.

• Executed 3 Automation in the month of Feb-Mar’16 with monthly revenue saving of 2.0 Million INR for Mumbai circle.

• Handled Vodafone TNPS Process for IB/OB/Data CC & Retail channels & Implemented changes to bring complaints down by 30%.

• Detailed analysis around the TAT for resolution of queries, requests and complaints overall served through the Customer Care and Retail Channel

• Promoted to Assistant Manager - Projects & UAT in Mar 2012.

• Promoted to Sr Executive - User Acceptance Testing in Oct 2010.

• Primary E2E UAT Lead for Projects/Processes/CRM/Demand/CR/Voice & Data Plans/Promo’s/Cofu/ IMC/Capping Promos/Throttling Plans/System changes/VAS Services/Social Products/Private Apn/ System Integration from Conceptualization till Go-To-Market.

• To design E2E Automation Process for Existing & New products covering entire telecom stack.

• Configuration for Workflows/System process/Identification of Training needs.

• To Manage CS experience across all digital footprints

• Manage Revenue Assurance Audits/Focus on continuous improvements, process gap.

• To provide training & operational knowledge transfer of newly deployed projects.

• Work forecasting, maintaining roster, team briefing, Mis reporting for Ad Hoc activities.

• To handle Bo Ops entailing chats/emails/written notices from customers.

• To identify process gaps, configuration issues, billing issues, Marketing & dealer issues.

• Compliant resolution at Fast Track/Nodal officer/Appellate Authority within TAT.

• RCA Analysis of each complaint for process improvement & process re-modelling.

• To identify Consumer/Enterprise billing issues/Tariff Plan audits/charging correction.

• To assist Legal department to prepare stand, revert to petition/cases routed from TRAI, DOT.

• To coordinate between Legal Team & customer’s for settlements or resolution.