Atul Garg
Gurugram
Summary
- Results-driven professional with 19 years of experience in leading cross-functional teams to successfully complete complex projects on time and within budget. Expertise in project planning, risk management, and stakeholder communication, utilizing Agile and Scrum methodologies. Proven track record in driving process improvements and aligning projects with organizational objectives. Proficient in MS Project, Jira, Confluence, and ADO, with strong leadership and communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Director
Mercer India Pvt. Ltd
09.2015 - Current
- Executed capacity planning and pipeline prioritization to optimize workforce management.
- Managed budgeting and resource engagement to drive vertical and horizontal growth.
- Oversaw project scoping, stakeholder engagement, and vendor management to ensure quality metrics.
- Facilitated change management by establishing vision, objectives, and effective communication strategies.
- Led role and process transitions, including skill set mapping and training initiatives.
- Identified automation opportunities to enhance efficiency and standardization in workflows.
Consultant Business Analyst
Xerox Pvt. Ltd
12.2011 - 09.2015
- Clarified client requirements through thorough questioning to ensure accurate understanding.
- Verified expected results from clients and provided feedback for system improvements.
- Engaged in debugging processes, offering suggestions for code enhancements.
- Created and managed defects within Quality Center, ensuring efficient tracking and resolution.
- Tracked daily activities using Jira to monitor project progress.
Process Executive
CHCS, IGate Company
05.2010 - 12.2011
- Transitioned process to offshore for Prudential Client by traveling across US locations.
- Implemented effective workflow improvements to enhance operational efficiency.
- Managed daily operations for processing client requests and inquiries effectively.
- Collaborated with team members to resolve complex customer issues promptly.
- Monitored quality assurance processes to ensure consistent service standards.
- Facilitated interdepartmental communication to improve overall operational effectiveness.
Senior Setup Configuration Specialist
Hewitt Associates Pvt. Ltd
04.2007 - 05.2010
- Conducted thorough analysis of client requirements to ensure accurate understanding and clarification.
- Developed Excel add-in with generic functions to extract data from Oracle for multiple clients.
- Facilitated retrieval of calculations executed within the system for client access.
- Verified expected results submitted by clients, providing feedback on system changes as necessary.
- Debugged defects in code, offering suggestions for enhancements to improve functionality.
- Executed comprehensive testing to confirm system alignment with client specifications.
- Performed functional, unit, integration, and regression testing on developed systems.
Education
Bachelor of Engineering - Electronic And Communication
Maharishi Dayanand University
Skills
- Continuous improvement
- Effective communication
- Capacity planning
- Stakeholder management
- Budget management
- Process optimization
- Quality assurance metrics
- Vendor relations
- Debugging skills
- Agile practices
- Process transition
Accomplishments
- GSD Excellence Award
- Brighter Innovation Award
- CI Award
Websites
Certification
- CSM
- Prince2
- CMMI 2.0
Timeline
Associate Director
Mercer India Pvt. Ltd
09.2015 - Current
Consultant Business Analyst
Xerox Pvt. Ltd
12.2011 - 09.2015
Process Executive
CHCS, IGate Company
05.2010 - 12.2011
Senior Setup Configuration Specialist
Hewitt Associates Pvt. Ltd
04.2007 - 05.2010
Bachelor of Engineering - Electronic And Communication
Maharishi Dayanand University
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