ATUL GULATI
Greater Noida West
Summary
Accomplished IT professional with over 30 years of expertise in portfolio, program, and project management, as well as IT operations and infrastructure management. Proven leader in executing multi-location IT infrastructure projects, excelling in stakeholder management, cost analysis, budgeting, planning, security, risk mitigation, and vendor selection. Successfully delivered complex programs, including SAP server migration to AWS for Schneider and mainframe migrations for Storebrand, along with various cloud migration initiatives and data center projects. Recognized for strategic vision and driving operational excellence across diverse teams, complemented by certifications as an IBM Certified Solution Architect in Cloud Computing Infrastructure and PMP.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Portfolio Director – IT Infrastructure Projects
Kyndryl/IBM India Limited
03.2011 - Current
- Working with Kyndryl as Program Director-IT Infrastructure. Currently managing Asia Pacific accounts, key accounts managed Myer, Qantas Airlines, Suncorp and TAC. Before moving to AP region, was associated with mega accounts like DOW and Disney.
- Key Deliverables
- Managed Team of PMs, ensuring delivery of projects under the Program within triple constraints.
- Primary interface between customer and Kyndryl
- Mentoring and training PMs
- Helping PMs with providing guidance on managing key stakeholders and moving red projects to green.
- Primary interface between internal Management and Customer
- Helping teams with process improvement
- Work with different geographical teams to deliver the solutions to the different customers.
- Facilitate the delivery of the Solution Maturing phase of the project by managing the development and approval of Server Solutions Organization detailed/matured Technical Solution Document ready for the Implementation phase of the project
- Work with the Delivery Integration Team to ensure that all relevant Teams within KYNDRYL and alliance teams are engaged to deliver the service at Implementation.
- Responsible for remote coordination of infrastructure implementation/integration
- Estimate initial project cost and timing with the help of project team members of different Geography’s or customers as desired.
- Engage and manage technical resources to deliver the project plan.
- Acquire budget approval to all Project Costs - hardware & software spend, resource costs, floor space, licenses etc...
- Create necessary documents with attention to quality and adhere to the account specific process requirements.
- Identify and manage cost, schedule or scope changes to the projects.
- Follow Account specific Project change review process and submit Project change requests.
- Chair regular Technical Project Review Meetings, Customer facing Meetings (if required) and produce all documentation and minutes as appropriate.
- Manage risks and issues impacting project deliverables.
- Maintain all required documentation in a central repository (Project Control Book and Sharepoint)
- Escalate relevant issues and risks in accordance to the TPD Project Issue and Risk Management Procedure and the account specific Process
- Act as primary interface to the customer, other vendors and all KYNDRYL and alliance personnel associated with the project
- Notable projects
- Currently working on AWS (Wave 4) migration for Schneider from Traditional on-prem environment to Azure environment.
- Successfully completed AIA’s Shark tank applications migration project for migrating applications from Traditional on-prem to Azure environment
- Managed a complex project for creating a Design Document for Azure Landing Zone redesign solution for EA considering Governance, Compliance, Scalability, Performance, Security, High Availability, Cost Management by providing subscription model.
- Completed AWS (Wave 3) migration for Schneider from Traditional on-prem environment to Azure environment. Received NPS score of 9/10 and appreciation from top management and customer.
- Completed LPAR transition for Storebrand and received appreciation from customer and key stakeholders for successfully completing the project within triple constraints.
- Successfully migrated NIM servers (AIX LPARS) off the EOL - Series Frames and Upgrade Spectrum Protect Instances - OS and Software to supported version. Received appreciation from customer and NPS score of 9/10.
- Successfully completed zCloud migration for Equifax from BHDC to ECDC. Project was escalated project when took over, completed project well within the agreed timelines and budget. Received multiple appreciations from top management.
- Successfully completed Control D data migration for Suncorp. Successfully completed a similar project for Suncorp last year as well. Received appreciations and excellent feedback on providing great leadership.
- Successfully completed IPO1 and IPO2 decommission on fast track, resulting in high customer satisfaction and NPS score of 10/10.
- Managed Program/Projects for Myer - Responsible for managing complex projects and overall Program. Helping solution teams with designing solutions involving customers and key stakeholders. Working closely with DPE, PE and FA on financial forecasting and Account governance from a Program perspective. Managing internal and external Stakeholders, building great rapport with customers, managing internal and external escalations, resource planning etc. Mentoring and training PMs. Managed first of its kind Cloud Migration (TSM and NAS) Program in AP region for Myer, managed complex anti-virus migration project along with managing Decomm and Comm Program
- Managed end to end implementation of complex Applications refresh and upgrade Program (ARMS, Aircom, Geneva, TRAX) and DCLAN migration Program for Qantas. Received appreciations and awards from internal and external stakeholders. Improved BAU handover process resulting in customer appreciations and timely completion of complex projects
- Managed Application refresh and Build Factory Program along with complex application projects for Disney
IT Head - India
Opera Solutions Management Consulting Services Private Ltd., NOIDA
08.2008 - 12.2010
- Key Deliverables
- Responsible for IT operations of India office and ensuring maximum uptime of network resources
- Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure
- Ensure implementation of network security at the regional level as per corporate IT guidelines
- Oversees the administration of the company’s WAN
- Oversee troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary
- Works with project teams to help implement Internal Systems
- Responsible for operations of 24X7 Global IT helpdesk team
- Oversees all help desk activities at the Global level
- Responds to escalated help desk issues
- Oversees the administration and maintenance of tracking software
- Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner
- Budgeting and forecasting
- Procurement and vendor management
- Builds and maintains vendor relationships and manages the purchase of hardware and software products
- Manages the purchasing of all software, hardware and other IT supplies at the regional level
- Team Management and performance evaluation
- Conducts effective performance evaluations and mentors those with less experience through formal channels.
- Helps team execute career development plans
- Trains other innovators and clients through both formal and informal training programs
- Encourages more junior Innovators to take responsibility for their development within the company
- Challenges fellow Innovators to progress toward their professional development goals.
- Initiates and implements improvements in all areas of IT responsibility.
- Serves as main point of contact on all IT-related matters for the office assigned.
- Responds/acts on upper-management direction Identifies and provides standards for gathering information for use in trend analysis and reports information to company management
- Notable Attainments
- Proposed 24X7 Global IT Helpdesk to management, Prepared complete project plan and implemented the plan in timely and cost effective manner indulging local and global resources
- For data security, suggested Citrix remote solution for different offices and lead the team for successful implementation
- Supervised the team members for Server support and administration of Windows 2008, Windows 2003, Windows 2000, Exchange 2003 and 2007 servers
- Assured high availability of network resources, servers and desktop support for these locations
- Attained high level of user satisfaction by providing quality services, resulting in huge raise in user satisfaction rated (raised from 2 to 8 within a period of 1 year)
- Provided redundant network, resulted in 99.9% network uptime
- Taken various cost cutting measures resulting in about 30% saving in voice and data services which includes blackberry, telephony and internet services
IT Manager - India and South East Asia
Abbott Healthcare Private Limited - Vascular Division, New Delhi
11.2005 - 07.2008
- Key Deliverables:
- Managing the overall IT operations of India and South East Asia (Singapore, Malaysia and Thailand).
- Responsibilities includes designing network connectivity and fulfill IT requirements for the region & implementing the same with the help of Global teams (LAN/WAN, IP telephony and server teams).
- Notable Attainments:
- Ensured high availability of network resources, servers and desktop support for different locations.
- Signed agreements for remote site support and preparing SLAs and monitoring the performance.
- Redesigned office network and provided redundant network, resulted in 99.9% up time.
- Received the Managing Director award for best support employee
- Awarded the Best Support Staff award for Asia Pacific region.
Associate Technical Services
IBM India, Gurgaon
03.2003 - 11.2005
- Key Deliverables:
- Managing the overall server support for Windows NT4.0, Windows 2000.
- Installing, troubleshooting and configuration of Winnt & Win2k servers.
- Creation of Projects, Login ids, controlling of network rights on Novell Server.
- Installation, testing and troubleshooting of new softwares, Ghost Images on different type of desktops, laptops, testing of RAS softwares on client side, various scanners, various laserjet and inkjet printers.
- Notable Attainments:
- Managed gamut of tasks including:
- Set up of Video Conferencing infrastructure for different projects
- Desktop & Laptop hardware troubleshooting.
- Backup restore Novell Server
- Purchase of software licenses
- Software licenses tracking
Senior Associate (IT)
Fluor Daniel India Private Limited, Gurgaon
06.1995 - 02.2003
- Key Deliverables:
- Handling the Help desk, supervising tracking of calls with the help of call logging & monitoring software Peregrine
- Providing Help desk support at Tier 2 level, escalation and follow-up of calls to Dell and coordination with third party maintenance personnel.
- Installing, troubleshooting and configuration of Win & Win2K servers.
- Managing, testing and troubleshooting of Ghost images on different type of desktops and laptops
Education
Post Graduate Diploma - IT
Symbiosis
01.2008
B.Com - undefined
Delhi University
Delhi01.1993
Skills
- Project portfolio management
- Project planning and coordination
- Project requirement management
- Project planning and scheduling
- Networking strategy development
- Network planning and development
- Network performance monitoring and optimization
- Timely problem resolution skills
- IT operations management
- Experience in LPAR migrations for mainframes
- Application and server migration to AWS and Azure
- Capacity planning and performance management for IT systems
- Designing and onsite implementation of office IT networking set-up for different global locations (Singapore, Malaysia, and Thailand)
- Performance bottleneck analysis
- IT Portfolio/Program/Project Management
- Operations leadership
- Facilitate solution design
- Strategic resource allocation
- Governance and compliance oversight
- Agile project management
- Collaborative stakeholder relations
- Issue escalation coordination
- Resource allocation management
- Executive-level presentation expertise
Accomplishments
- Received Certificate of recognition from Customer (Qantas)
- Received NPS 10/10 a few times
- Received MVP (Most Valuable Person) Award
- Received Managing Director Award
- Received Best Support staff award in Asia Pacific
Certification
- Post Graduate Diploma in Information Technology from Symbiosis Centre for Distance Learning
- Cisco Certified Network Associate (CCNA 2.0).
- Microsoft Certified System Engineer (Win2K) with Exchange Server 2000.
- IBM certified e-Business Application Developer Pentasoft Technologies Ltd., New Delhi.
- Oracle and Developer 2000 STG, New Delhi
- IBM Certified Solution Architect - Cloud Computing Infrastructure
- MCSE
- CCNA
- E-COM
Languages
English and Hindi
INDUSTRY EXPERIENCE
- IT
- MEDICAL
- ENGINEERING & CONSTRUCTION
- KPO
Timeline
Portfolio Director – IT Infrastructure Projects
Kyndryl/IBM India Limited
03.2011 - Current
IT Head - India
Opera Solutions Management Consulting Services Private Ltd., NOIDA
08.2008 - 12.2010
IT Manager - India and South East Asia
Abbott Healthcare Private Limited - Vascular Division, New Delhi
11.2005 - 07.2008
Associate Technical Services
IBM India, Gurgaon
03.2003 - 11.2005
Senior Associate (IT)
Fluor Daniel India Private Limited, Gurgaon
06.1995 - 02.2003
B.Com - undefined
Delhi University
Post Graduate Diploma - IT
Symbiosis