ATUL J GANGAI
Pune
Summary
Specialist in operational efficiency, team leadership, and financial management, recognized for consistently enhancing guest satisfaction scores and profitability.
Overview
21
21
years of professional experience
1
1
Certification
Work History
DGM - Head Administration
Krisala Developers
Pune
11.2024 - Current
- Manage travel logistics for hotel and event bookings across PAN India.
- Overseeing asset management by calculating values and facilitating write-offs.
- Negotiated lease agreements to enhance terms and conditions.
- Control administrative budgets to ensure efficient use of financial resources.
- Develop strong relationships with vendors and service providers, negotiating contracts for optimal service delivery.
- Supervise daily operations of office facilities, including maintenance and supply management.
- Prepare reports on administrative activities and expenditure for Directors.
Area General Manager
7 Apple Hotels & Resorts
Pune
01.2019 - 11.2025
- Led a team of 85 personnel to oversee all hotel operations and ensure exceptional guest services.
- Successfully managed pre-opening processes for two hotels in Pune City, enhancing property aesthetics and guest experiences.
- Generated financial reports and controlled P&L, sustaining profitability while reducing costs without quality compromise.
- Implemented comprehensive training programs that increased guest satisfaction scores by twenty-five percent within one year.
- Negotiated with vendors to achieve fifteen percent reduction in supply costs, maintaining high-quality amenities.
- Guided property to recognition within 7 Apple Hotel Group for exceptional revenue performance and service standards.
General Manager
7 Apple Hotels & Resorts
Pune
03.2017 - 12.2018
- Managed daily hotel operations, enhancing efficiency and guest satisfaction through strategic planning.
- Achieved 20% increase in online guest satisfaction ratings within one year.
- Reduced operating costs by realigning hotel operations to improve profitability metrics.
- Initiated service-focused training program, leading to top 10 ranking on TripAdvisor.
- Recognized in 2023 GM Interview by World of Hospitality Magazine in Pune.
- Awarded Hospitality Champ 2020 by IIHM Pune for exemplary contributions.
- Surpassed expectations in guest handling, ensuring outstanding performance in guest delight.
Deputy Front Office Manager
The Orchid Hotel
Pune
01.2012 - 01.2017
- Streamlined reservation function to maximize room occupancy and average daily rate through effective marketing strategies.
- Maintained optimal staffing levels to achieve guest service objectives.
- Updated revenue management systems, including Staah and online portals, on a daily basis.
- Conducted training, development, and performance evaluations for supervised employees.
- Resolved guest complaints promptly through corrective actions.
- Oversaw hotel accounting procedures, credit control, and financial transaction handling.
- Developed department’s annual budget; monitored variances and tracked labor costs effectively.
- Coordinated with online vendors and travel desks to enhance operational efficiency.
Assistant Operations Manager
Hilton London Heathrow Airport Hotel
London
01.2009 - 01.2011
- Reviewed VIP reservations to ensure proper handling for VIPs and groups.
- Administered amenity orders and resumes for incoming guests efficiently.
- Updated and monitored Rate and Inventory system to maintain room blocks.
- Oversaw special reservation requests and managed rate changes for in-house guests.
- Checked night auditing processes and generated accurate reports.
- Supervised and trained Night Front Office Assistants to enhance guest satisfaction.
- Prepared daily briefs and weekly forecasts of expected arrivals and departures.
- Managed emergencies during night shift as Manager-On-Duty, resolving issues promptly.
Food & Beverage Team Leader
Hilton London Heathrow Airport Hotel
London
01.2007 - 01.2009
- Oversaw daily operations of restaurant food and drink service, including cocktail preparation and inventory management.
- Handled beverage requisitions and addressed customer complaints promptly.
- Executed service-related tasks to exceed standard operating procedures consistently.
- Managed staff allotment and fulfilled cashier responsibilities efficiently.
- Developed ongoing Guest Comment Cards Analysis project to monitor guest feedback continuously.
Food & Beverage Team Leader
JW Marriott Mumbai
Mumbai
01.2005 - 01.2006
- Supervised restaurant staff, managing sections of 20 to 30 covers and cashier duties.
- Planned weekly duty roster, processed purchase orders, and maintained departmental records.
- Conducted staff training sessions to enhance service quality and operational efficiency.
- Assisted Restaurant Manager with recruitment of new employees to build strong team.
- Gained expertise in menu planning for promotions and themed events.
- Acquired operational knowledge of Micros system for efficient transaction processing.
Education
Post Graduation - Hospitality Management
Ealing Hammersmith & West London College
London, United Kingdom01.2008
Diploma - Hotel Management
Maharashtra State Institute of Hotel Management Catering Technology
Pune, Maharashtra, India01.2005
Skills
- Operational oversight
- Financial management
- Team leadership
- Staff training and development
- Pre-opening strategies
- Sales expertise
- Budgeting and forecasting
- Revenue optimization
- Vendor management
- Asset management
- Contract negotiation
- Effective communication
Accomplishments
- Hospitality Champ 2020, IIHM Pune, Exemplary contribution in Hospitality. Exceeding expectations in guest handling Outstanding performance to achieve guest delight
- World of Hospitality Magazine 2023 GM Interview, https://worldofhospitality.in/digital-magazines/digital-magazine-january-2023/
Languages
English
First Language
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Health & Safety Course, British Council, London, UK
Timeline
DGM - Head Administration
Krisala Developers
11.2024 - Current
Area General Manager
7 Apple Hotels & Resorts
01.2019 - 11.2025
General Manager
7 Apple Hotels & Resorts
03.2017 - 12.2018
Deputy Front Office Manager
The Orchid Hotel
01.2012 - 01.2017
Assistant Operations Manager
Hilton London Heathrow Airport Hotel
01.2009 - 01.2011
Food & Beverage Team Leader
Hilton London Heathrow Airport Hotel
01.2007 - 01.2009
Food & Beverage Team Leader
JW Marriott Mumbai
01.2005 - 01.2006
Post Graduation - Hospitality Management
Ealing Hammersmith & West London College
Diploma - Hotel Management
Maharashtra State Institute of Hotel Management Catering Technology
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