Atul Kak
Noida
Summary
Seasoned Manager with a proven track record at F Bar and Lounge (Ashoka Hotel), adept in upselling techniques and vendor management. Excelled in boosting profits through strategic inventory oversight and menu pricing, while fostering customer loyalty through exceptional service. Skilled in financial reporting and customer feedback management, demonstrating a unique blend of analytical and interpersonal prowess.
Overview
11
11
years of professional experience
Work History
Manager
F Bar and Lounge (Ashoka Hotel)
New Delhi
07.2010 - 05.2013
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Delegated work to staff, setting priorities and goals.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Monitored cash intake to reduce discrepancies.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Assistant Manager
Soho (Ashoka Hotel)
New Delhi
01.2008 - 07.2010
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Developed and implemented bartender training programs, policies and procedures.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Monitored cash intake to reduce discrepancies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bar Supervisor
Park Royal (Athena)
New Delhi
10.2005 - 11.2007
- Conducted regular inventory checks to maintain optimal stock levels.
- Participated in weekly management meetings to discuss operational issues or concerns.
- Monitored patron alcohol consumption to encourage safety.
- Reorganized bar stations to streamline service flow.
- Organized promotional events for the bar including happy hour specials, drink specials.
- Monitored cash intake to reduce discrepancies.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Assessed expected demands and made efficient supply purchases to control costs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Ensured compliance with all local laws regarding alcoholic beverages and tobacco products.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Analyzed monthly sales data to identify areas of improvement within the bar environment.
Assistant Bartender
Ashoka Hotel
New Delhi
06.2002 - 07.2005
- Suggested food pairings to complement guests' beverage choices when appropriate.
- Set up bars for private functions including arranging glassware and preparing garnishes.
- Bussed tables and bar areas, reset table supplies, and sanitized surfaces.
- Accurately tracked liquor inventories in order to prevent overpouring or theft.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Informed management about low stock levels so that inventory could be replenished on time.
- Collaborated with team members during busy periods to ensure efficient delivery of services.
- Balanced daily registers and generated sales reports for management.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Education
Bachelor of Arts - Hotel Management
T. John College
Banglore04-2002
High School Diploma -
St. Peters High School
Jammu03-1997
Skills
- Foodservice management
- Upselling techniques
- Vendor management
- Customer feedback management
- Product ordering knowledge
- Financial reporting
- Vendor negotiation
- Cash handling
- Customer service
- Event planning
- Revenue forecasting
- Legal compliance
- Marketing and sales experience
Accomplishments
- Recognized with best bar tender award which was captured on cover page of THE WEEK Magazine in the year 2005.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Manager
F Bar and Lounge (Ashoka Hotel)
07.2010 - 05.2013
Assistant Manager
Soho (Ashoka Hotel)
01.2008 - 07.2010
Bar Supervisor
Park Royal (Athena)
10.2005 - 11.2007
Assistant Bartender
Ashoka Hotel
06.2002 - 07.2005
Bachelor of Arts - Hotel Management
T. John College
High School Diploma -
St. Peters High School
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