Atul Kumar
Gurugram
Summary
Creative system engineer eager to find novel and productive solutions for user issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Cybersecurity Analyst with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Cint
Gurgaon
01.2022 - Current
- Monitoring responding to alerts by Sophos to keep the environment secure. Creating and presenting the post mortem report and figuring out the ways for future prevention of any security incidents.
- Updated software to safeguard against security flaws.
- Working on MobileIron administration to create users, send invitations and enroll and register end users to MDM. Auditing the users with restricted applications and ensuring the safety of the company assets.
- Completed the Post graduation course in Cyber Security from Great Lake university.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted users in identifying issues and explained solutions to restore service and functionality.
- Strong operations professional with ability to handle critical situations.
- Used ticketing systems to manage and process support actions and requests.
- Develop and maintain existing IT implementations.
- Create and maintain knowledge base articles for the existing process to facilitate information sharing.
- Sharepoint administration- Help users with site creation and sharing. Delegate access to SharePoint folders to other users.
- Check and set up sharing of sites within and outside organisation. Add/ remove members to manage access to the sites.
- O365 administration: Managing and creating access to various DLs, shared mailboxes, O365 groups.
- Implementing Quarterly phishing response activities via O365 defender.
- Azure AD administration: Add or remove users to the Federated accounts to grant access for cross platform PBI reports, create users and allocate security groups.
- De-provision the accounts for users who has left the organisation. Managing licenses for various O365 applications.
Service Desk Specialist
CDM Smith Banglore
10.2020 - 01.2022
- Incident management and categorization on Service Now for timely resolution
- Installation, configuration and licensing of multiple software
- Handling software troubleshooting requests and providing a quick and effective resolution
- Enrolling users in BYOD, MDM and MAM to manage user's devices on corporate network
- SCCM troubleshooting and software installation of patches for end users
- Working with other departments like Information security to work on Bitlocker encryption and Sophos tasks
- Working with Networking team to share drive access and mapping Using Active directory to reset passwords, disable/enable accounts and unlock the accounts
- Making sure that the user's computers are safe in case of a possible phishing/ scam attempt.
Technical Support Engineer
Incedo Inc
06.2019 - 10.2020
- Using Active Directory and Microsoft Azure to reset password, unlock accounts etc for users
- Using multiple incident management tools like Service now, Kace, Salesforce to categorize and assign the incidents
- Troubleshooting on Learning management systems like Moodle, Canvas etc to ensure proper course delivery function
- Software installation and configuration on students' computers
- Work on computers to make sure they remain unaffected and safe from phishing attacks.
Technical Support Engineer
Convergys, R
03.2018 - 04.2019
- Work with users to troubleshoot day-to-day issues on Window OS Troubleshoot windows updates and driver issues
- Installation and configuration of Microsoft office applications, Microsoft accounts etc.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
Education
B. Tech - Electronics and Communication
DIT University
High School Diploma - undefined
Kendriya Vidyalaya
Skills
MS Windows, Office 365, MDM, Sophos administration, Intune, Zendesk - Intermediate
Service now administration, - Basic
Active Directory, Microsoft AzureInstruction and training
Operating system management
Certification
PG in Cyber Security from Great Lake university
Timeline
PG in Cyber Security from Great Lake university
10-2022
IT Support Specialist
Cint
01.2022 - Current
Service Desk Specialist
CDM Smith Banglore
10.2020 - 01.2022
Technical Support Engineer
Incedo Inc
06.2019 - 10.2020
Technical Support Engineer
Convergys, R
03.2018 - 04.2019
B. Tech - Electronics and Communication
DIT University
High School Diploma - undefined
Kendriya Vidyalaya