Atul Kumar

Senior Delivery Unit Head / VP ‘25 years of experience in Technical and IT Service Delivery leadership roles with focus on organizational building strategy, governance, sourcing, outsourcing and business aligned IT ’ PROFILE 25 years of rich & varied experience, with proven skills on project and program management, organizational building strategic IT strategy and governance, sourcing, outsourcing and business performance improvements. Rich experience in development, maintenance and managing large datacenters running on various platforms. A diverse career graph with rich experience in Strategic Planning, Infrastructure Services, Service Delivery, IT Consulting, Delivery Management, Business Analysis, Account Management, & Leadership. Experience in Technology Operations, Information Technology, and Managing IT across the Enterprise with vast experience ranging from Remote Infrastructure Management of IT Security. Achievements in managing large strategic IT initiatives involving re-engineering of business processes, operations and enterprise applications. Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements. Committed to the efficient and accurate management of information Services in a fast-paced, target-driven environment with emphasis on Metrics Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of IT Projects from needs analysis and requirements definition to vendor, implementation, and training. Results oriented, professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success. Strong leadership experience in engagements and good exposure to setting and maintaining the direction for end to end delivery of IT based business transformations and strategic projects Proven Project management experience including resource administration, customer relationship management, and team management and ensuring delivery with quality. Excellent customer engagement skills including account management and account mining delivery of large and complex projects CAREER HIGHLIGHTS Meeting business requirement and implementing support activity without having an Escalation. Accountable for ensuring SLA compliance through continuous monitoring of service levels and proactive correction of processes, in case of non-compliance. The KRAs covers managing client communication, risk, issue management, assisting business development (including proposal creation, estimation). Team Management and ensuring availability of resources. Was responsible for end to end transition and delivery of the Deutsche Bank Project from Onshore to Offshore. Having numerous on-site experiences across the globe Availability Management Coordination with outsourced vendors Performance review meeting with Customers Monitoring engineer’s productivity and Handling Hierarchical escalation. Incident ,Change and Problem Management 97% in CSAT Team Skills review and enhancement Timely appraisals and confirmation of the subordinates. Customer and People retention. KEY AREAS OF STRENGTH Budgeting / SLA Management Business Continuity Planning Capacity Management Customer Service Data Centre Operations IT Facility Management IT Infrastructure Management MIS / Documentation Project Management Risk Management Resource Management Vendor Management Technical Skills . Leadership experience in supporting Fortune 500, BFSI, telecom, consumer services, transport & logistics and technology customer's within Europe and India A fast track professional with rich experience in IT Infrastructure service delivery, transition & project management. Certified across various IT skills , which gives the advantage of being proficient at technology & project management functions and effective in running successful IT service delivery within global compliance & audit requirements. Proven experience in handling large teams comprising various level of consultants & project management resources and handling multimillion dollar portfolio engagements. Performance-driven Vice President with 25 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 25 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives. Results-driven service delivery head with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Performance-driven Vice President with 25 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 25 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives. Results-driven Delivery head with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Performance-driven Vice President with 25 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

• ACHIEVEMENTS , Appreciation Letter from Intelesoft for timely project delivery and maintained customer satisfaction. Value Creator Award. (HCL) Best Service Delivery Manager Award in 2012

• Achieved 80% through effectively helping with automation.