Atul Kumar

• Optimized OTC workflow, resulting in a 30% boost in productivity.
• Reduced average customer wait time by 20 minutes through data-driven analysis and process redesign.
• Verification for billing is done if disputes are raised by the Dispute team on behalf of the customer.
• Supported invoicing and order processing insights through detailed data trend analysis.
• Prepare SOPs for each activity, and update them timely on any changes as per client requirements. Set up the client.

• Involved in the billing cycle, ensuring the accuracy and timeliness of invoicing, adjustments, and credits.
• Collaborate with accounts receivable, collections, and customer service teams to resolve payment-related issues.
• Improved day-to-day OTC operations by managing order tracking, issue resolution, and escalations across teams.
• Oversaw performance evaluations and operational reporting to support continuous improvement.

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• Prepare and reconcile sub-ledger reports, and make changes if required.
• Created reports, summarizing the data for management review.
• Set up client accounts in our systems, and make sure smooth cash flows from counterparties.