Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Atul Kumar

Atul Kumar

Mohali,Punjab

Summary

Accomplished professional with extensive expertise in sales reporting and customer relationship management, leveraging advanced CRM tools such as O2, CMS.JISP, K2, and Hyundai CRM to drive revenue generation and enhance operational strategy. Demonstrates exceptional leadership development skills, fostering team motivation and training to achieve compliance adherence and performance metrics interpretation. Proficient in Microsoft Outlook, Excel, PowerPoint, and Warehouse Management Systems, with a strong focus on employee motivation and performance monitoring. Committed to continuous improvement in team leadership and operational excellence.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Sales operations manager(CSD)

VP Broadband Private Limited
Mohali, Punjab
01.2025 - Current
  • Designed user-friendly dashboards for real-time tracking of sales metrics.
  • Advanced company growth objectives by creating robust strategic plans.
  • Led the design and launch of innovative incentive schemes, enhancing team motivation and effort levels.
  • Fostered a positive team environment by promoting open communication and feedback.
  • Collaborated closely with marketing team, ensuring alignment of sales strategies with promotional activities.
  • Coordinated cross-functional teams for improved productivity.
  • Enhanced customer satisfaction with meticulous oversight of after-sales service.
  • Deployed CRM tools for streamlined sales tracking and reporting.
  • Crafted detailed sales reports for informed decision-making.
  • Developed comprehensive training programmes to boost team performance.
  • Trained junior staff members on product knowledge and selling techniques, raising overall team competence levels.
  • Evaluated staff performance regularly, providing constructive feedback and career development guidance where necessary.
  • Oversaw business staffing and training, building successful, customer-focused team.

Senior team leader

Quadrant Televentures Private Limited
Mohali, Punjab
04.2021 - 01.2025
  • Coordinated project deadlines, ensuring timely completion.
  • Demonstrated strong leadership skills in guiding the team towards achieving set goals.
  • Oversaw project management tasks to ensure quality output on time and budget.
  • Developed a culture of continuous improvement within the team through regular feedback sessions.
  • Led the team towards meeting annual targets.
  • Ensured compliance with company policies and procedures at all times.
  • Established team goals, delegated tasks and set clear deadlines.
  • Identified and proactively acted on issues impacting team performance and cohesiveness.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Conducted team member meetings and updated members on best practices and continuing expectations.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Led shifts and motivated team to drive sales.
  • Led team of [Number] to achieve KPI targets and successfully complete assigned projects.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Planned revenue generation strategies designed for growth.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Team leader

Videocon Intelligent security Private Limited
Mohali, Punjab
02.2015 - 04.2021
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Developed strategies for improved performance level across the team.
  • Improved customer satisfaction through close collaboration with the team.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Reduced staff turnover with an effective motivation strategy.
  • Fostered a high-performing environment to drive productivity and quality.
  • Led team of [Number] to achieve KPI targets and successfully complete assigned projects.
  • Planned revenue generation strategies designed for growth.

Education

BBA - Finance

Lovely Professional University
Phagwara
03.2015 - 03.2018

Diploma (MDST) - Master Diploma in Software Technology

Sarva I.T.& Education Development (India)
Khundain,Distt, Kangra-H.P
10.2013 - 08.2014

Skills

  • Sales reporting
  • CRM tools O2,CMSJISP,K2, Microsoft Outlook, Hyundai CRM ,STECH CRM, Ameyo ,HR Portal, TMT , Jazz , ISP Monitoring , MS word, Excel and Power point
  • Compliance adherence
  • Team leadership
  • Excel expertise
  • Employee motivation
  • Performance monitoring
  • Customer relationship management
  • Warehouse Management System
  • Operational strategy
  • Leadership development
  • Performance metrics interpretation
  • Team motivation
  • Revenue generation
  • Team training

Languages

English
Elementary
Hindi
Elementary
Punjabi
Elementary

Timeline

Sales operations manager(CSD)

VP Broadband Private Limited
01.2025 - Current

Senior team leader

Quadrant Televentures Private Limited
04.2021 - 01.2025

BBA - Finance

Lovely Professional University
03.2015 - 03.2018

Team leader

Videocon Intelligent security Private Limited
02.2015 - 04.2021

Diploma (MDST) - Master Diploma in Software Technology

Sarva I.T.& Education Development (India)
10.2013 - 08.2014

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