Summary
Overview
Work History
Education
Skills
Timeline
Generic
ATUL KUMAR

ATUL KUMAR

Mohali

Summary

Customer Service Professional with strong interactive skills, delivering exceptional service to clients. Proven ability to collaborate effectively with team members in fast-paced environments, contributing to the achievement of shared objectives.

Overview

8
8
years of professional experience

Work History

Subject Matter Expert

Interserve Solutions Pvt Ltd
Mohali
10.2021 - Current
  • Analyzed customer needs to tailor sales strategies effectively.
  • Developed personalized sales approaches to enhance customer engagement.
  • Compiled and analyzed sales reports to identify performance trends.
  • Prepared and updated Standard Operating Procedures (SOPs) for operational consistency.
  • Implemented sales training and coaching programs to improve team performance.
  • Executed promotional campaigns to drive fibre connection adoption.
  • Monitored competitor activities to maintain market competitiveness.
  • Collected customer feedback to inform product and service improvements.

Customer Service Executive

Teleperformance Pvt Ltd
Mohali
01.2021 - 08.2021
  • Ensured authenticity and validity of customer-submitted documents worldwide.
  • Maintained high attention to detail and compliance with relevant regulations.
  • Trained team members on document verification processes and accuracy standards.
  • Monitored various document types to uphold quality assurance measures.
  • Implemented continuous improvement initiatives to enhance verification efficiency.
  • Provided exceptional customer service to resolve inquiries related to document submissions.
  • Safeguarded data security protocols during document handling and processing.

Customer Service Agent

Indira Gandhi International Airport
Delhi
06.2018 - 02.2020
  • Facilitated check-in process to enhance passenger experience and efficiency.
  • Delivered exceptional customer service to address inquiries and resolve issues promptly.
  • Oversaw boarding process to ensure timely departures and passenger satisfaction.
  • Monitored safety and security measures to maintain compliance with regulations.
  • Collaborated with team members to streamline operations and improve service delivery.

Customer service

Puma source Pvt Ltd
Mohali
10.2017 - 03.2018
  • Collected accurate and reliable data as a survey enumerator.
    Approached surveys with professionalism, respect, and empathy toward households.
    Ensured data integrity through careful execution of survey protocols.
    Engaged with respondents to foster a comfortable environment for open communication.

Education

Bachelor of Engineering - Chemical Engineering

Chandigarh University
Punjab
10-2017

Skills

  • Customer satisfaction and retention
  • Operations management
  • Social media strategy
  • Telecommunications expertise
  • Account management
  • Customer relationship management
  • Customer engagement
  • Sales strategy development
  • Training and mentoring
  • Market analysis
  • Team collaboration and leadership
  • Sales forecasting
  • Multitasking skills

Timeline

Subject Matter Expert

Interserve Solutions Pvt Ltd
10.2021 - Current

Customer Service Executive

Teleperformance Pvt Ltd
01.2021 - 08.2021

Customer Service Agent

Indira Gandhi International Airport
06.2018 - 02.2020

Customer service

Puma source Pvt Ltd
10.2017 - 03.2018

Bachelor of Engineering - Chemical Engineering

Chandigarh University
ATUL KUMAR