ATUL KUMAR
Mohali
Summary
Customer Service Professional with strong interactive skills, delivering exceptional service to clients. Proven ability to collaborate effectively with team members in fast-paced environments, contributing to the achievement of shared objectives.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
Interserve Solutions Pvt Ltd
Mohali
10.2021 - Current
- Analyzed customer needs to tailor sales strategies effectively.
- Developed personalized sales approaches to enhance customer engagement.
- Compiled and analyzed sales reports to identify performance trends.
- Prepared and updated Standard Operating Procedures (SOPs) for operational consistency.
- Implemented sales training and coaching programs to improve team performance.
- Executed promotional campaigns to drive fibre connection adoption.
- Monitored competitor activities to maintain market competitiveness.
- Collected customer feedback to inform product and service improvements.
Customer Service Executive
Teleperformance Pvt Ltd
Mohali
01.2021 - 08.2021
- Ensured authenticity and validity of customer-submitted documents worldwide.
- Maintained high attention to detail and compliance with relevant regulations.
- Trained team members on document verification processes and accuracy standards.
- Monitored various document types to uphold quality assurance measures.
- Implemented continuous improvement initiatives to enhance verification efficiency.
- Provided exceptional customer service to resolve inquiries related to document submissions.
- Safeguarded data security protocols during document handling and processing.
Customer Service Agent
Indira Gandhi International Airport
Delhi
06.2018 - 02.2020
- Facilitated check-in process to enhance passenger experience and efficiency.
- Delivered exceptional customer service to address inquiries and resolve issues promptly.
- Oversaw boarding process to ensure timely departures and passenger satisfaction.
- Monitored safety and security measures to maintain compliance with regulations.
- Collaborated with team members to streamline operations and improve service delivery.
Customer service
Puma source Pvt Ltd
Mohali
10.2017 - 03.2018
- Collected accurate and reliable data as a survey enumerator.
Approached surveys with professionalism, respect, and empathy toward households.
Ensured data integrity through careful execution of survey protocols.
Engaged with respondents to foster a comfortable environment for open communication.
Education
Bachelor of Engineering - Chemical Engineering
Chandigarh University
Punjab10-2017
Skills
- Customer satisfaction and retention
- Operations management
- Social media strategy
- Telecommunications expertise
- Account management
- Customer relationship management
- Customer engagement
- Sales strategy development
- Training and mentoring
- Market analysis
- Team collaboration and leadership
- Sales forecasting
- Multitasking skills
Timeline
Subject Matter Expert
Interserve Solutions Pvt Ltd
10.2021 - Current
Customer Service Executive
Teleperformance Pvt Ltd
01.2021 - 08.2021
Customer Service Agent
Indira Gandhi International Airport
06.2018 - 02.2020
Customer service
Puma source Pvt Ltd
10.2017 - 03.2018
Bachelor of Engineering - Chemical Engineering
Chandigarh University
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