Atul Kumar
City Walk Villa no 3 Opposite to Dubai Public Park
Summary
Dynamic hospitality professional with extensive experience at Coca Cola Arena ASM Global, excelling in operations management and manpower optimization. Proven track record in developing F&B sales strategies and enhancing guest relations. Skilled in SOP development and catering management, fostering team collaboration to drive revenue growth and elevate guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Premium Suite Rooms & Events Executive Officer
Coca Cola Arena ASM Global (APAC)
06.2024 - Current
- Managing C3 & Nexus Event Catering Expo City
- Streamlined Inventory Management for optimal resource allocation
- Efficient Manpower Management ensuring peak staff performance
- Developed and executed Upselling Strategies to maximize event sales
- Designed Standard Operating Procedures
- Crafted F&B Sales Strategies tailored for live and corporate events
- Generate Post-Event Reports for continuous improvement
Senior Guest Service Specialist
St. Regis Hotels & Resorts
11.2021 - 06.2024
- Departmental Trainer specialized in Audits
- Trained new staff on service standards and operational procedures, fostering a team-oriented environment
- Creating first impression by sending Pre-arrival email to acknowledge the guest
- Concierge 24 Hours
- Restaurant Reservations
- Spa Reservations
- Track daily activities and generated Incident reports
- • Responsible for the guest feedback and complaints regarding their experience during the stay and dining
Food & Beverage Specialist
Rixos the Palm
02.2021 - 10.2021
- Managed restaurant reservations and drove F&B sales effectively
- Excelled in upselling techniques to boost revenue generation
- Versatile experience across various dining environments including All Day Dining, Seafood Specialty, Italian Cuisine, Shisha Lounge, and Pool Bar Private Dining
- Entrusted with the responsibility of section leadership and oversight
Front Office Associate Officer
The Ritz-Carlton Hotel Company, L.L.C.
11.2019 - 02.2021
- Managed all internal and external guest communications, ensuring prompt and professional responses
- Consistently utilized Ritz Carlton's brand voice to confidently address and fulfill guest requirements
- Trained new associates in hotel communication protocols, brand standards, and system navigation
- Coordinated restaurant reservations for both in-house and external guests.
- Proactively promoted F&B outlets to optimize revenue generation across peak and off-peak seasons
- Oversaw the handling and storage of guest luggage, maintaining organization and care
- Executed the placement of amenities to enhance guest experience.
Management Trainee
Centara Hotels & Resorts + Jomtien Garden Hotel & Resort
11.2019 - 03.2020
- Planning restaurant operation
- Team leading in each operation such as Running Breakfast, Lunch & Dinner
- Managing rooftop bar & In room Dinning
Education
Masters in International Business - International Business Management
SYMBIOSIS INTERNATIONAL UNIVERSITY
Pune, India06-2027
Bachelor of Hotel Management & Catering Technology -
National School of Hotel & Hospitality Management
Kolkata, India07-2020
Skills
- Venue OPS
- Avaya Interactive Response
- Opera
- Micros
- Swift POS
- Book 4 Time
- Seven Rooms
- Eat to Eat
- GXP
- SOP Development
- Catering Management
- Operations Management
- Manpower Management
- F & B Sales
- Guest Relations
- ODC Layout
- Sequence of Service
Accomplishments
- Part of Pre Opening ELIVATE Hospitality Brand in the Arena
- Honor to serve the Royal family of Saudi
- Brand voice of 2024
- Enhanced the quality of service
Certification
- Certified Departmental Trainer
- Scored 100/100 in Brand Standard Audit, BSA
- Scored 100/100 in Luxury Quality Audit, LQA
- Top F & B Sales champ 2024
Languages
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Bengali
Upper intermediate (B2)
Timeline
Premium Suite Rooms & Events Executive Officer
Coca Cola Arena ASM Global (APAC)
06.2024 - Current
Senior Guest Service Specialist
St. Regis Hotels & Resorts
11.2021 - 06.2024
Food & Beverage Specialist
Rixos the Palm
02.2021 - 10.2021
Front Office Associate Officer
The Ritz-Carlton Hotel Company, L.L.C.
11.2019 - 02.2021
Management Trainee
Centara Hotels & Resorts + Jomtien Garden Hotel & Resort
11.2019 - 03.2020
Masters in International Business - International Business Management
SYMBIOSIS INTERNATIONAL UNIVERSITY
Bachelor of Hotel Management & Catering Technology -
National School of Hotel & Hospitality Management
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