Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Accomplishments
Software
photography
Timeline
Generic

ATUL KUMAR KUSHWAHA

Customer services executive
Bhopal

Summary

Accomplished customer services executive with a strong focus on communication and problem resolution. Consistently exceeds productivity and quality goals in fast-paced environments. Known for cultivating lasting, loyal relationships with customers while upholding a high level of professionalism. Seasoned Administrative and IT Coordinator in the aviation sector, skilled in managing sensitive data, organizing travel arrangements, supporting IT functions, and streamlining office operations. Proficient in MS Excel and PowerPoint, with a background in data handling, stakeholder engagement, and fostering cross-cultural teamwork.

Overview

5
5
years of professional experience
4052
4052
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Customer Service Agent

Qatar Airways
07.2023 - Current
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Provided administrative support for IT and customer service teams.
  • Managed sensitive documentation, departmental communications, and scheduling.
  • Coordinated travel logistics and departmental records ensuring operational efficiency.
  • Maintained confidentiality while supporting business-critical functions.


Customer Service Expert

IGT Solutions Pvt. Ltd.
12.2021 - 06.2023
  • Delivered exceptional customer support, including reservations and ticketing in Skyspeed Navitaire.
  • Promoted to the Mis-handled Baggage (MHB) unit to handle critical escalations.
  • Created incident reports and assisted with backend administration and IT support processes.

Technical Assistant

Genius Infra Pvt. Ltd.
06.2021 - 09.2021
  • Coordinated field teams and tracked IT assets for telecom operations (Vodafone Idea & Airtel).
  • Documented workflows and monitored project milestones.
  • Managed over 30 data sheets per day

UI Designer & Social Media Handler

EaseExam
02.2020 - 01.2021
  • Designed UI elements and managed marketing campaigns to enhance digital presence.
  • Maintained and optimized content management systems.

Education

Electrical, Electronics And Communications Engineering

Sagar Institute of Research And Technology
Bhopal, India
04.2001 - 01.2021

12th - Maths And Science

Ankur Higher Secondary School
Bhopal
07-2017

10th - Science

Ankur Higher Secondary School
Bhopal, India
07-2015

Skills

  • Administrative & Secretarial Support

  • Calendar & Travel Management

  • MS Office Suite (Excel & PowerPoint Certified)

  • IT Asset & Record Coordination

  • Project making

  • Customer services and support

  • Team management

Certification

Master Certificate in MS Excel & PowerPoint

Interests

Photography & Creative Designing, Process Optimization & People Management

Accomplishments

  • Promoted to a critical aviation support unit (MHB).
  • Winner – Photography Competition, Run Bhopal Run (2018).
  • Winner – Debate Competition (College Level).
  • Student Activity Club Coordinator & Class Representative.

Software

Amadeus

Ms Excell and Power point

Adobe premier pro

Canva

Skyspeed

photography

I created my own photography business having knowledge of fashion and wedding photography.

Timeline

Customer Service Agent

Qatar Airways
07.2023 - Current

Customer Service Expert

IGT Solutions Pvt. Ltd.
12.2021 - 06.2023

Technical Assistant

Genius Infra Pvt. Ltd.
06.2021 - 09.2021

UI Designer & Social Media Handler

EaseExam
02.2020 - 01.2021

Electrical, Electronics And Communications Engineering

Sagar Institute of Research And Technology
04.2001 - 01.2021

12th - Maths And Science

Ankur Higher Secondary School

10th - Science

Ankur Higher Secondary School
ATUL KUMAR KUSHWAHACustomer services executive