ATUL KUMAR PATHAK
New Delhi
Summary
Results-oriented and highly professional individual with 13 years of comprehensive experience in customer service and sales, including 3 years in a team leadership role. Demonstrated success in surpassing performance targets and achieving organizational and team objectives. Known for spearheading business initiatives and inspiring team members to achieve operational excellence.
Overview
19
19
years of professional experience
Work History
Real Estate Team Leader
DAMAC Shared Services LLC
Noida
02.2026 - Current
- Leading daily telesales team meetings to ensure that sales targets are met.
- Developing strategies and action plans to increase customer base and maximize revenue.
- Conducted regular team meetings to discuss goals, challenges, and best practices.
- Monitored team performance metrics and provided constructive feedback regularly.
- Identified areas of improvement within the sales process.
- Updated CRM system with customer interaction details. with accurate information regarding customer interactions.
- Acknowledged employee achievements during team meetings. and rewarded top performers.
Team Leader
Omprime Technologies Pvt.Ltd.
07.2020 - 12.2025
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews that provided actionable feedback for individual team member development.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Developed training materials and facilitated group trainings on new processes to enhance team efficiency.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies that increased customer satisfaction ratings.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Travel Consultant
Fareportal India Pvt Ltd
07.2014 - 06.2020
- Facilitated changes to itineraries or trip cancellations, ensuring customer satisfaction.
- Addressed and resolved travel-related issues, enhancing overall customer experience.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Handled customer complaints according to established procedures, maintaining service quality.
- Managed customer complaints effectively according to established procedures.
- Tracked customer satisfaction ratings through surveys and feedback forms.
Customer Service Representative
Sitel India Pvt Ltd
05.2011 - 06.2013
- Resolved customer inquiries by providing accurate information on products and services.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers in understanding their credit reports and scores by providing guidance on Equifax services.
Customer Service Representative
Intellicom Pvt Ltd
07.2007 - 03.2011
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries and provided product information.
- Guided customers in product selection, ordering, billing, returns, exchanges, and technical support to enhance overall satisfaction.
- Processed orders and managed account updates accurately and efficiently.
- Monitored orders from initiation to delivery, ensuring on-time receipt of products and services.
Education
B.com (Pass) - Commerce
Delhi University
Skills
- Market Analysis
- Lead Development
- Client Relationship
- Performance improvement strategies
- Performance monitoring techniques
- SOP Adherence
- Team supervision strategies
- Coaching
- Team motivation
- Influencing skills
- Feedback delivery techniques
- Complaint resolution techniques
Languages
- Hindi, First Language
- English, Advanced
Timeline
Real Estate Team Leader
DAMAC Shared Services LLC
02.2026 - Current
Team Leader
Omprime Technologies Pvt.Ltd.
07.2020 - 12.2025
Travel Consultant
Fareportal India Pvt Ltd
07.2014 - 06.2020
Customer Service Representative
Sitel India Pvt Ltd
05.2011 - 06.2013
Customer Service Representative
Intellicom Pvt Ltd
07.2007 - 03.2011
B.com (Pass) - Commerce
Delhi University