Summary
Overview
Work History
Education
Skills
Websites
Key Domain Technology Expertise
Personal Information
Languages
Awards
Special Interest
Profile Snapshot
Timeline
Generic

ATUL NAMDEV SARANG

Naigaon

Summary

To contribute my skills and expertise in a dynamic organization that fosters growth and innovation, where I can continually enhance my knowledge and abilities, while leveraging my experience to drive the organization's success. I aim to deliver value through strategic problem-solving and collaborative leadership, while evolving both professionally and personally.

8+ years of experience in the Fintech domain & good understanding knowledge about Application & Production Support. Gained the sufficient knowledge of the Merchant Integration, User Acceptance Testing (UAT), Success Rate Monitoring & Analysis, Maintenance Activity, Enhancements in Products/Solutions, DR Drill Activities, Application and Production support.

Overview

9
9
years of professional experience

Work History

Team Lead

Financial Software & Systems
04.2021 - Current
  • Leading and managing the team of around 12 members.
  • Conducting knowledge transfer sessions to upskill team members on technical and client service skills.
  • SOP Documentation & Repository management for troubleshooting steps, FAQs, and knowledge-based articles for internal and client use.
  • Being a part of In-house PG HDFC Bank Incident Management Team (IT-IM), responsible for monitoring production systems and acting proactively to prevent application disruption or performance issues.
  • Monitoring the application & system alerts configured in Scheduling Management Tools and promptly resolving issues.
  • Troubleshooting performance-related issues on the Application, OS, Middleware & Database services and ensuring smooth functioning.
  • Monitoring the jobs configured in autosys application and troubleshooting issues in case of job failures.
  • Reviewing transaction statistics, error logs, and reports shared by L1/L2 support team to identify irregularities or unexpected behavior in the application.
  • Manage client relationships and act as the escalation point of contact for critical issues.
  • Providing assistance to the merchant service team to troubleshoot post-production integration and transaction-related issues raised by the merchants.
  • Coordinating with the bank's cross-functional teams (IT-ALCM, Banking Infra, IT-BSG, and vendors) for implementation, bug testing, enhancement, and maintenance activities.
  • Interacting with payment schemes (VISA, MasterCard, Rupay, and Dinners) during production incidents related to transaction processing.
  • Daily database querying by creating fetch query statements as per the data requirements raised by merchants/business teams & vendors for Reports and MIS.
  • Application patch deployments in respective environments (UAT & Production) for optimization.
  • Performing UAT on production issues/bug fixes provided by the development team prior to production deployment.
  • Import/Export and renewal of certificates & troubleshooting issues during the implementation.
  • Renewal of SSL certificates & troubleshooting SSL connectivity issues over network & security devices like Load Balancer, Firewall, WAF, SSLVA, and SSLO.
  • Tracking and remediating vulnerabilities highlighted in the monthly VAPT (Vulnerability Assessment and Penetration Testing) scanning report by collaborating with cross-functional banking infras teams for Application, Database, and Web Servers.
  • Closely associated in multiple critical activities like Migration, Upgradation, and DR Drill of the bank.
  • Job scheduling and automating reports using crontab/shell scripting on Linux servers as per client requirements.
  • Proactively involved in monthly & quarterly OS/Middleware & DB patch deployments with required pre/post checks.
  • Analyzing issues or bugs in the System/Application and reporting to the Product/Development team with detailed analysis via JIRA and working towards a resolution in collaboration.
  • Preparing RCA & Incident Reports (IR) in coordination with the product/development team and other areas of the application as required.
  • Keeping track of ongoing production issues & TAT for fixes with the development team and reviewing the progress of issues with the bank's senior management in weekly meetings.
  • Integrated the application & system alerts into Scheduling Management Tools like APPNOMIC, Unicenter, ELK & AppDynamics using Logscan/Database Queries.
  • Client: HDFC Bank Limited
  • Application: Internet Payment Gateway Application (IPGA) & Debit Card Management System (DCMS)
  • Department: UAT & Production Support
  • Designation: Senior Technical Associate (April 2021 to September-2022)

Merchant Support (MS) - Technical Executive

Worldline India Pvt. Ltd.
05.2019 - 03.2021
  • Managing Worldline Payment Gateway product for online e-commerce, government, education, and private sector merchants.
  • Initial engagement with merchants to understand their requirements, provide in-depth product knowledge, and assist with the entire integration process.
  • Onboarding hosted bank's merchants in the MPI registration portal for processing transactions.
  • Interaction with merchants for integration support via email/call & remote sessions across various platforms (Java, PHP, .ASP.NET, Python) and third-party plugins (Magento, WordPress-WooCommerce, OpenCart, PrestaShop, ZenCart) as well as mobile SDKs (Android and iOS).
  • Identifying issues and providing effective solutions to merchants promptly and efficiently.
  • Providing support for merchants facing difficulties/issues during online payment gateway integration in both UAT and Production environments.
  • Working on Production & UAT servers to fetch and analyze logs, assisting merchants in resolving issues faced in both environments.
  • Providing post-production technical/application-level support for B2B and B2C models.
  • Performing UAT for new enhancements and production bug fixes.
  • Providing Root Cause Analysis (RCA) for production issues encountered and implementing solutions.
  • Working on SQL Server to fetch data and execute standard scripts on the production database to generate reports raised by merchants and business teams.
  • Handling various MIS tasks like reconciliation, refunds, transaction settlements, and IPG billing activities on a monthly basis.
  • Monitoring downtime of banks and informing all merchants via email.
  • Analyzing client performance and implementing fine-tuning measures to improve success ratios.
  • Providing support on the merchant console and reporting tools, understanding their business model, and offering alternatives to increase business efficiency.
  • Maintaining strong relationships with merchants, business teams, development teams, internal payment processing teams, and banking teams.
  • Following the JIRA process to manage and fix production bugs/incidents and technical failures in daily operations.
  • Client: Punjab National Bank (PNB), IDBI (Industrial Development Bank of India Limited), Federal Bank & Lakshmi Vilas Bank Limited.
  • Application: Internet Payment Gateway Application (IPGA)
  • Department: Application Support

Technical Executive

Talent Pro India Pvt Limited
07.2016 - 04.2019
  • Leading and managing the production team, providing daily MIS reports to team leaders/managers.
  • Conducting training sessions for merchants, internal team members, and new hires (Fresher's/Interns) involved in testing and monitoring HDFC Bank Payment Gateway systems.
  • Managing major VAS vendors (EBS, PAYU, TECHPROCESS, and CCAvenue) for merchant integration and production support.
  • Troubleshooting and addressing merchant issues/queries raised in UAT and Production environments.
  • Handling high-level merchant escalations and managing TAT for resolution of issues.
  • Resetting merchant dashboard passwords upon request through email.
  • Acting as a consultant and providing training to merchants on how to effectively use the merchant dashboards.
  • Conducting product training sessions for merchants and internal teams to enhance understanding and product adoption.
  • Handling transaction, refund, and settlement-related issues raised by merchants, and assisting with settlement reconciliations if required.
  • Providing transaction and settlement reports to Government, Educational, Private, and Ecommerce sector merchants as needed.
  • Managing email communications with merchants and client teleconferences.
  • Notifying merchants of scheduled and unscheduled downtimes through email.
  • Client: HDFC Bank Limited
  • Application: Internet Payment Gateway Application
  • Department: Merchant Services

Education

B.E. -

VIVA Institute of Technology
Virar, Mumbai
01.2016

H.S.C -

Sathaye College
Vile Parle, Maharashtra
01.2011

S.S.C -

Mahatma Gandhi Vidyamandir
Bandra, Maharashtra
01.2009

Skills

  • Basic Project Management
  • Presentation skills
  • MS-Word
  • MS-Excel
  • MS-PowerPoint

Key Domain Technology Expertise

  • Operating System (OS) - Unix, RHEL 7/8 Linux & Windows.
  • Oracle SQL Developer.
  • Database - Oracle 12c/19c.
  • Middleware - Oracle WebLogic 12c & Apache Tomcat.
  • Scheduling Management Tools - AppDynamics, AutoSys, Unicenter, APPNOMIC & ELK.
  • Ticketing Tools - CA Service Desk, ServiceNow & JIRA.

Personal Information

  • Date of Birth: 01/18/94
  • Nationality: Indian
  • Marital Status: Married

Languages

  • Marathi
  • English
  • Hindi

Awards

  • Champion of the Quarter, for significant performance in Q1 FY 2022-23.
  • Team of the Quarter, for recognizing the collective efforts of the team in improving the PG Success Rate in Q3 FY 2024-25.

Special Interest

  • Playing Cricket
  • Listening Music

Profile Snapshot

8+, Fintech, Application & Production Support, Merchant Integration, User Acceptance Testing (UAT), Success Rate Monitoring & Analysis, Maintenance Activity, Enhancements in Products/Solutions, DR Drill Activities

Timeline

Team Lead

Financial Software & Systems
04.2021 - Current

Merchant Support (MS) - Technical Executive

Worldline India Pvt. Ltd.
05.2019 - 03.2021

Technical Executive

Talent Pro India Pvt Limited
07.2016 - 04.2019

B.E. -

VIVA Institute of Technology

H.S.C -

Sathaye College

S.S.C -

Mahatma Gandhi Vidyamandir

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ATUL NAMDEV SARANG