Summary
Overview
Work History
Education
Skills
Personal Information
Training
Languages
Timeline
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ATUL PRAKASH

Delhi

Summary

Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

13
13
years of professional experience

Work History

Asst Manager

Yatra.com
07.2023 - Current
  • Managing team of 30 people who handles multiple corporate with Hotel & Flight Booking
  • Also supporting to other team members from pan india in case of any issues
  • Closely working with Supply team for hotel contracting
  • Interacting with the Clients for requirement gathering , system study & analysis
  • Credit Card mapping.

Team Leader

Yatra.com
New Delhi
02.2021 - 07.2023
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Established clear expectations for employees, providing guidance when needed.

Reservation Executive

Zostel Hospitality
09.2015 - 06.2016
  • Handled Reservation of OTA (Go Ibibo, MMT, Cleartrip etc.) Handled Inventory of Rooms
  • Handled grievances of guests, ensuring their long relationship with organization.

Front Office Associate

The Oberoi, New Delhi
08.2014 - 08.2015
  • Promptly and courteously register guests and assign them room
  • Handle Check-in and check-out
  • Handle guest complaint
  • Keep all reservations correspondence up to date
  • Provide up to date information on the hotel and city to guests.

Front Office Associate

Ginger Hotel New Delhi
12.2011 - 07.2014
  • Handling reservation
  • Used the property management system of the hotel to check in all hotel guests
  • Communication: Answered phone calls, forward messages
  • Prepared for group check in and out and VIP arrivals.

Education

B. Sc -

SRM IHM Chennai
01.2011

12th -

Jharkhand board
01.2008

Skills

  • Focus On Guest Satisfaction
  • Able to work in flexible hours
  • Speed with accuracy
  • Excellent Team player
  • Sincere and Hard working
  • Cost Reduction
  • Recruiting and interviewing
  • Sales monitoring
  • Employee Performance Evaluations
  • Operations Management
  • Team motivation
  • Customer Relations

Personal Information

  • Father's Name: Amresh Kumar Singh
  • Nationality: Indian

Training

  • 20 weeks training in MAYFAIR Hotels & Resorts, Bhubaneswar, Orissa
  • 8 weeks winter training in Taj Vivanta, Chennai, Tamil Nadu

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Asst Manager

Yatra.com
07.2023 - Current

Team Leader

Yatra.com
02.2021 - 07.2023

Reservation Executive

Zostel Hospitality
09.2015 - 06.2016

Front Office Associate

The Oberoi, New Delhi
08.2014 - 08.2015

Front Office Associate

Ginger Hotel New Delhi
12.2011 - 07.2014

B. Sc -

SRM IHM Chennai

12th -

Jharkhand board

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