Experienced Process Executive with a strong background in audit planning, scheduling, and resource management at Bureau Veritas Industrial Services Pvt Ltd. Demonstrated expertise in compliance and quality assurance, ensuring audits adhere to relevant standards and regulations. Previous roles include Transactional Analyst at Marsh & McLennan, where premium processing and contract setup were key responsibilities, and Sr. Customer Service Associate at Teleperformance Global Services, focusing on digital identity verification and fraud prevention. Proficient in MS Office tools with a positive attitude towards learning new skills. Career goal: to leverage operational management skills to drive performance in a dynamic corporate environment.
Overview
4
4
years of professional experience
Work History
Process Executive
Bureau Veritas Industrial Services Pvt Ltd.
11.2023 - Current
Day to Day Key Responsibilities :
Audit Planning & Scheduling: Develop and maintain audit schedules, ensuring regular and timely completion of audits. Coordinate with clients and auditors via emails to determine audit scope, standards , timing, and resources. Manage audit calendars and track progress to ensure audits are completed on time basis.
Resource Management: Ensure auditors are working at optimal capacity and cost-effectively. Allocate resources or reschedule the audit (location, time, travel, etc.) to audits efficiently.
Communication & Coordination: Regularly liaise with internal and external contacts to ensure all parties are informed and prepared for scheduled audits. This includes distributing detailed itineraries, agendas, and participant lists.
Record Keeping & Documentation: Utilise Microsoft Teams, Excel, and Outlook to manage and update scheduling data in to siebel and tracking systems, ensuring accuracy. Regularly report on the status of scheduling efforts to relevant stakeholders.
Compliance & Quality Assurance: Ensure audits are conducted in accordance with relevant standards, regulations & accreditation also quickly address any issues or conflicts that arise, maintaining the integrity of the audit schedule.
Other Responsibilities : Responsible for day-to-day activities performing administrative tasks ( Proposal creation , Contract setup , Audit plan review , Audit report review, Technical review , Invoicing , Certificate issuance , Raising defects & Sending defects/Query to CAC sending it to CAC for rectification, follow-up closure of rectified documents, Document Management / Stakeholder Management / Working on tools (SMARTCERT / CMX / SIEBEL).
Transactional Analyst
Marsh & Mclennan
02.2023 - 08.2023
1) Processing Premiums & Setting up Contracts for the Clients.
2) Responding to Underwriter inquiries & Processing complex Policies.
3) Communicating with Underwriters & Clients and Brokers.
4) Working in a Collection Clearance Project.
Contract basis
Guy Carpenter as a Reinsurance Broker
Sr. Customer Service Associate
Teleperformance Global Services
02.2021 - 12.2022
To Verify Digital Identity and Facial biometrics of a Customer like Passports, Visa, National ID’s, Driving license etc using multiple tools and catching fraudsters from doing frauds.
Process Lead – GPC CER Operations Food at Bureau Veritas Industrial Services (India) Pvt. LtdProcess Lead – GPC CER Operations Food at Bureau Veritas Industrial Services (India) Pvt. Ltd
Global Proposal Specialist at Bureau Veritas Industrial Services (India) Pvt LtdGlobal Proposal Specialist at Bureau Veritas Industrial Services (India) Pvt Ltd