Athletics, trekking and explore the cultures
Atul Thakur
Guest Service Associate
Kullu
Summary
Dynamic Guest Service Associate with a proven track record at Surat Marriott, excelling in complaint handling and enhancing guest satisfaction. Recognized for exceptional communication and teamwork, adept at resolving issues promptly and fostering positive guest relations. Committed to delivering outstanding hospitality experiences and adapting quickly to new technologies.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Guest Service Associate
Surat Marriott Hotel
04.2025 - Current
- Room attendant.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Education
Bachelor of Arts -
Himachal Pradesh University
Gc Kullu07.2021
Skills
Complaint handling
Patience and composure
Hospitality experience
Room assignment
Disciplined and hardworking
Good communication
Confident and team collaboration
Quick learner
Adaptive to new technologies
Interests
Timeline
Guest Service Associate
Surat Marriott Hotel
04.2025 - Current
Bachelor of Arts -
Himachal Pradesh University